Name: Naga Hill Resort
Address: Baan Pha-oo Moo 8 Tambon Ban Du,Baan Pha-oo, Chiang Rai, Chiang Rai, Chiang Rai, 57100, Thailand
Rating: 8

Smoking areas

Smoke-free property

Ticket assistance

Garden

Terrace

Express check-out

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

In-room internet

Internet

Tour assistance

Tourist services

Parking

Outdoor pool

Pool and beach

Location

At the resort

Chiang Rai International Airport

Tachilek Airport

Naga Hill Resort

Chiang Rai

child-bed

child-bed-fee

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no-window

bay-view

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golf-view

harbour-view

inland-view

lake-view

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mountain-view

ocean-front

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oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

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with-view

annex

basement

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1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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breakfast-for-2

pets-allowed

wi-fi

kitchen

We travelled many weeks across Thailand and our stay at Naga Hill was from far the best! We spent 3 nights there and we would’ve extended our stay shall we didn't have a flight back already booked. 

The resort is outside the city making it the prefect place to relax and have quality time, while enjoying the nature and the sorrundings, and a delicious breakfast at their restaurant and, if you asked for it, a tasty dinner prepared with heart and love, all orquested by the professional and friendly Manager Matsaya who’s all the time care of your needs and wishes.

Since arriving to leaving, all staff were more than friendly and warming, making us feel like family. The bungalow was beautiful, cozzy and charming, clean and tidy and prepared with all details: full equipped, lovely comfortable bed, nice shower. The swimming pool is huge and wonderful where you can relax at the sun terrace and enjoy the sunset.

Many thanks to the whole staff, especially to their professional, friendly and always helpful manager Matsaya for the amazing experience, and to the owners Pat & Vincent with whom we also shared interesting talks and wonderful time.

We highly recommend Naga Hill and we’ll definitely go back at first opportunity!

Amazing, cozzy bungalows: best place to stay!

What an amazing experience we have had at naga hill resort. From start to finish the experience has been astonishing.
From the moment we got there to the moment we left the service was out of this world.
We only stayed for 1 night but if we didn't have a flight the following day we would have stayed longer.
When we arrived we were greeted and told they treat everyone like family and they certainly did.
Our bags were brought to our room and the place is so peaceful.
At the pool they brought us water towels and service was there at all times.
The food we had breakfast and dinner and it was beautiful, they could not have done enough for us.
The rooms are beautiful very clean and comfortable .

I could not reccomend naga hill resort enough it has been hands down the best place we have ever stayed in. 
We were also giving a lift to the airport by one the fantastic team members .
This experience has been so overwhelming in the best way .
Thank you to everyone working there that made our experience amazing we will definitely be back ❤


Exceptional experience 

I really wanted to like this place.
It looked lovely and charming etc but it fell short.

I booked for 2 nights and sadly had to leave after spending exactly 1 night - a total of only 12 hours. 

I arrived 9 pm, which is one hour after the checkin time of 8 pm. The key was left for me with a form to fill out - which is understandable. I went about looking for my said bungalow and I could not find it. The markings are terribly poor. 

I called the hotel number (I assume the owner) - she said 5 mins. I waited. By this time the resort dog decided I was an absolute stranger and started to bark his head off at me. I called again, she said 5 mins. The dog finally was next to me, almost ready to attack when I again called and this time really lost my temper. She finally appeared, took me to the bungalow. 
I asked if there is any food place around - nope, none. Nothing around at all which she could recommend. I slept without any dinner after a long journey from Chiang Mai. 

Some of the things that fail: 

A. The resort is terribly dark and glum at night. It is absolutely creepy. It doesn’t take a lot to invest in brighter lighting really. There wasn’t a soul in sight. It seemed none of the other bungalows were inhabited(?)

B. It is far from everything of interest. No auto passes here, no nothing. The food places are non existent. Thankfully I could use the GRAB app to get me to places and to get to the bus station from there. Unless you have a rent car or a rent bike - you aren’t getting out of here easily to anywhere. 

C. The details of cleanliness are missed. The fridge was grossly dirty. The Perrier bottle had a fading sticker indicating how old it was ! 

D. There is no proper way to close the window ! It is just a wire mesh and a curtain. On a cold night, this is deeply uncomfortable. On top, the smell of crop burning wafted through the window the whole night. I have asthma and I wish I had known this detail. The blankets are very light and there is no way of escaping the cold at night. I didn’t get any sleep the whole night. 

At checkout, I mentioned clearly that I was booked for 2 nights. Due to some language gap however, I was charged for one night only. This was a welcome respite - as I would have definitely asked for a refund. 

The place looks lovely in the morning - but the number of details missed are too many to give it a second chance. 


Avoid.

Some would call this glamping. If you want to disconnect and find peace this is where to find it! This is a place where you can commune with nature and feel grounded. The staff is friendly and if you need anything all you need to do is ask. I love the simplicity of living you can find here. Meditation and sleep come easy. You can do yoga by the salt water pool that faces the foothills of mountains. Excellent cook. ..if you know how to order.  Fresh fruits and smoothies. And the coffee is extraordinary! If you do not mind nature  (or showering in an almost open bathroom) you will love this place full of positive peaceful energy and love !

Paradise

I really, REALLY wanted to love this place - the location is beautiful, serene, very rustic and the food (not breakfast) was good. However, I have to say in all my travels - of all 52 countries I have visited - I have never seen such a negligent owner and disregard for customer experience and satisfaction. For a longer, detailed version read below - but the bottom line up front is that this place is not worth the money they charge. I attempted to contact the hotel multiple times with questions ahead of our arrival - every single one was ignored. We only stayed here because we couldn't cancel without penalty.

1. Simple maintenance and upkeep on the bungalows is not done - the doors creak, stick, are warped and don't close, and the mosquito netting over the beds are tattered with holes.

2. The bathrooms are not enclosed and the owner will feel absolutely justified in charging you full price and REFUSE any kind of recompense for her failure to deliver on the amenities advertised. 
(If you expect to be able to shower in water that is any less than frigid - stay elsewhere. Granted, in the summer this may be fine, but in the winter when it is COLD... you won't be happy and will be left hanging.)

3. This hotel is far from anything of interest in Chiang Rai, it was difficult finding taxi drivers willing to go out there. 

4.  Breakfast was not as advertised - some fruit and 2 eggs on a plate. Lunch and dinner foods were very tasty, but service is extremely slow. We learned how slow when we almost missed our flight waiting on lunch.

5.  Although this place advertises itself as a "Resort" and is far out of the way from town, do not expect any support like being able to print boarding passes so you don't get charged at the airport. The owner told me to "go find a place in town" when I asked for help printing our boarding passes.

So, there are some brief points... we were only there for 2.5 days and unfortunately that is just long enough to make the worst impression, or the best. This "resort" fell short on everything and as much as I loved the peaceful greenery, the owner refused to be a good businesswoman and take care of her customers so I cannot endorse anyone staying here.

Details:

We arrived in the evening to a rushed, but friendly check-in. It was clear the manager was in a hurry to leave but he helped us to our bungalow and ran us through how to work all the lights (which can be surprisingly complicated), then left. It wasn't until an hour or so later that we (tired and dirty from a long day traveling) discovered the hot water heater was not working. It was late, cold (as it is in January), and since the bathroom/shower is effectively open-air to the outdoors there was no way to tolerate the frigid water in an attempt to get clean. Since there is NO staff on site over night, I called the number posted at reception and was told no one was there and we would have to wait until morning.

Morning came and since there was still no one on the grounds to troubleshoot our heater, we had to towel clean off and go about our day. With only a short time in Chiang Rai, we would gone all day on a tour so again communicated the trouble with the heater and were told it would be fixed. Later that afternoon our guide let me use her phone to call and check that we would be able to actually shower after another long day exploring. The staff didn't speak english on my first call, so hung up. We called from another number and were told they would check and call us back... They never did so we called AGAIN, and were assured someone went "to look at it" that day.

Well, suffice to say we returned that night - after dark - on another cold night to discover NO HOT WATER again. We called the number again - which turns out to have been the owner. She again was short and not apologetic and didn't sound concerned, rather defensive that someone went to look at it already. We were out of luck again... another day without showering.

The third day of our stay was our departure date and as we were sitting at breakfast, disgruntled and preparing to leave, we were approached by a western gentleman that said he was a friend of the owner. Through our conversation I voiced our displeasure at the situation with our water heater... I would not have paid $200 USD for 2 nights for my family if I had known we would be essentially camping. He was kind and probably the only person that seemed to care and awhile later returned saying that the heater was apparently broken and that they would install a new one. All well and good - but we were about to leave so the only appropriate thing to do on the owners part would be to not charge full price for our room. He said he would speak to her about it.

I didn't get any further answer on that so asked the manager again... He didn't seem to know what I was talking about so said he would call the owner and ask. I had to step away to go change my clothes as we were leaving so left my husband to check out, feeling that the right thing would be done. It wasn't until we were in Cambodia that I realized we had been charged the full price of our booking.

I attempted to take this up with the owner but received a hostile reply stating we had "already been given a discount" and since we "stayed longer" (we left at 1pm vs 11pm to eat lunch before our flight) that it was already addressed. I sent her a copy of my booking showing our booked rate, the receipt (which was exactly the amount of our original booking) and told her that no such discount had been applied. 

From there I received no response and she closed out the ticket where I was communicating my complaint. I have no choice but to leave this negative review and hopefully warn other travelers. Chiang Rai is beautiful, remote, quiet, and absolutely worth your visit - but DO NOT stay at Naga Hill Resort.

Bad business, AVOID


Let me first start the the place and the grounds were the hotel is, is very scenic and beautiful. The two bedroom cottage were we were booked was roomy but bare save for the beds (which was comfortable), a chair and a stand. It will be useful to have a clothes cabinet or at the least a luggage stand (so one does not have to bend down to the floor for one’s clothes).

The primary negative experience that turned an otherwise pleasant stay is the lack of basic customer service and urgency. 

We arrived late evening and found that the water heater was not working. We called it in and understood and accepted that it would be fixed the next morning (after 8 am when staff would be in the hotel). We had to leave around 8 am the next day; thus, reminded the staff the morning after at 8 that we did not have hot water. And requested that it be fixed. We called it in again late afternoon and early evening since we were out on a whole day tour. 

However, when we arrived in the evening, the water heater still was not working. It was only fixed the third day we were there and the day we were leaving. 

Other suggestions. The door hinges of our cottage also creaked loudly - especially the bathroom doors and this was an unpleasant noise when one is sleeping in the middle of the night. A simple WD4 can solve the problem. There were also dogs loudly barking in the early morning on our first morning there.

These are all resolvable issues - but the on-site staff needs to have a sense of urgency in addressing customer requests or complaints. And a few measures to ensure that guests are comfortable and can soundly sleep through a night. 

A Disappointment 

There are two distinct experiences when staying here. 
The first is the room which was sparse, basic basic, spartan and the opposite of luxurious or comfortable.
No TV, coffee / tea makings, and the wi fi didn’t connect. It’s an old fashioned cabin with a cold cement floor  and would have been third rate the day it was built.
The linens and towels were never changed in three days and the waste baskets never emptied. Bottled water was replaced once. 
The bathroom does have a tiled shower/ tub with hot water and the toilet was modern and raised. Also body lotion and liquid soap was provided although the soap ran out on day two and was not refilled.

Lighting throughout was adequate and the bed was equipped with clean linen which was more than adequate for the cold temperature. 

Now the other part. The main area which is top drawer. There is a spacious pool although we didn’t go in since the weather was chilly and damp with some rain. There is a fantastic view of the hills in the distance. 

The food is amongst the best we have had in Thailand. Breakfast was excellent and there was good service at all meals whether sitting inside in the unique sala or at tables. 

The entire area is well maintained and full of grass, plants and  trees and overall it’s a bucolic peaceful setting 

The wonderful experience at the pool, spacious deck, and restaurant makes one wonder if the rooms and the rest are actually part of the same establishment the contrast being so acute. 

We reminded staff on two or three occasions that we had to leave at 6:30 AM and were told more than once that someone would be on duty and would provide us with some basic food and drink but alas no one was about so we left on our long journey hungry. 

Due to the absence of anyone we were also unable to get our 500 Baht room key deposit back .

Despite all we probably will return but  would warn the finicky that the accommodations are rustic to say the least. But the rest of the experience was very good. 

Two different worlds

Some people stay 1 night, some extend their stay as they can’t leave. We spent 5 nights & really enjoyed the simple things. The restaurant is great & we ended up having all dinners. Plenty of space in the Deluxe Bungalow. 

Naga Hill Resort

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