Name: The 1 Boutique Hotel
Address: 209/3 Moo 1, Thongsala, Koh Phangan, Koh Phangan, Koh Phangan, 84280, Thailand
Rating: 7

Terrace

General

Accessibility features

Accessibility

Laundry

Services and amenities

Wi-Fi

Internet

Multi-language staff

Languages Spoken

Business center

Business

Location

At the boutique hotel

Thong Sala Pier

Mae Nam Beach Pier

Bangrak Beach

Bo Phut Beach Pier

Wat Phra Yai

Fishermans Village

Wat Plai Laem

Mini Golf International

Samui International Airport

Nathon Pier

Ko Samui Hospital

Bangkok Hospital

Raja Pier

Wat Lamai

Coco Splash Waterpark

Lamai Night Market

Hin Ta and Hin Yai

The 1 Boutique Hotel

Koh Phangan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My husband and I have been travelling  for years and we have never before encountered such rude behavior from management as at this hotel.   Both the receptionist and the manager were literally yelling at us and throwing things and all we did was ask a few questions.  Our plan was to stay on the island for a month so we had a friend that lives there find a hotel for us and they paid in advance for us.   After the first altercation the day after we arrived we would have left but the hotel would not have refunded our money,  so we decided to stay.   Whenever my husband saw the manager he would politely say hello and she would just ignore him.   Our room was supposed Tobe cleaned every four days but unless we caught the cleaning staff that did not always happen.   We were supposed to get fresh towels and two bottles of water daily and that seldom happened.   Overall,  it was a very unpleasant stay because of the horrible management  team.

Avoid at all cost

Horrible customer service!  There's bad and then there is this place.  The manager at the front desk should not be in this business.  Let me explain.  On the first night we were there we found that the TV didn't even turn on.  It was our first night in Thailand so we didn't think much of it.  In the morning I mentioned it to a staff member just wanting them to come look at it.  The lady grabbed my arm and told me to go upstairs.  Turns out that she runs another office there and she told me she had alot of other work to do and my problem was the least of her worries and she would let the manager know.  We had a lot of excursions that day and we were in a hurry so I didn't worry about that the utter rudeness of this woman.  I figured that the issue would be fixed or at least some form of communication would have been had for the the inconvenience and for the actions of the other lady.  WE HEARD NOTHING.  We stayed 2 days so the next morning was checkout.  I decided to ask the manager why nothing was attempted to be done about the situation.  I was very calm and smiling in fact because we were still new in a foreign land and weren't adapted to all the customs.  She told me that "it only had one channel and that's the way it was.". I said that "it didn't even turn on" and she would have known that if she followed up with me earlier.  She immediately mid-conversation turned and left the room through the back laundry room and with my handy dandy google voice translate I understood that she informed all the employees not to talk to me at all.  She didn't come back until I had to call out.  "How do I check out?". Again I was not being hostile at all.  The staff saw that I was being nice and shrugged like this is something that always happens here.  I went upstairs and she came to the door 5 min later with her phone on speaker saying it was her manager or the booking company I'm not quite sure who she was calling.  She let it ring 2x and said "Oh, nobody is there and hung up the phone and just walked away without saying another word.  So cringe-worthy awkward.  It was the worst ive ever been treated as a customer.  The lady was angry  from the start of our visit and didn't let up.  The staff is obviously scared of her and just look down and mop when she is around.  One star just comes from the location .  Tons of good food near by and walking distance from Thong Sala food market.  We had 2 lights that just didn't have light bulbs in them at all.  WORST EXPERIENCE WEVE HAD IN THAILAND!  STAY SOMEWHERE ELSE!!

DO NOT STAY HERE!  PLEASE READ!

The place online looked quite nice but I encountered really bad experience with the staff. They passed me around when they didn't understand and they tried to charge me 400 baht more than the booking online. Booked it online and my card wasn't processed.
The said I needed to pay more to be able to stay.
It wasn't the money but the way the talked and decided not to stay there and left
They need to change that attitude and have some understanding of the business they are in and I'm sure if that was the case I would have stayed

Don't go...seriously

This hotel could have been so much nicer if the receptionist learned to be nice

When I came to the reception she (literally) said “What do you want?”. And in a really not nice way. Really weird. No hello, nothing else. Unfortunately I’d already paid so I couldn’t turn around and leave.

She weren’t more excited during the whole check in. She mumbled something and showed me the room. The room was all ok.

When I came home later about 11in the night everything was black and closed. I had to go through REVIEWS for the hotel to know that I could go in from a stair on the side of the hotel. Why didn’t she tell me?? 

So, ok room, central location ...that’s all

No service minded staff 

On arrival we was were impressed with the decor and look of the hotel but our opinions quickly changed when greeted by a member of staff on reception. We understand that there may be a language barrier however everyone knows how to be polite and have customer service within the tourism industry. Whilst checking in at the reception the lady serving who us left us half way through to go and answer her phone and have a conversation the phone then rang again and she had another conversation. When coming back there was no apology, she was very blunt and ignorant! Once she had finished processing our details she didn't explain anything just gave a key to another member of staff and then walked off. 

The next lady was already on her mobile phone texting and did not say one word to us we just presumed we needed to follow her because she had our key. We then got upstairs she opened our room door explained nothing and said nothing as she was to busy playing on her phone. She then showed us how to get in and out of the building with little explanation and then answered her phone as it started to ring, nothing else was said she just gave us the key. 

The room was very dark and the bed may aswell have been a plank of wood. It was clean however was old and tired and needed a lot of TLC. There was no kettle provided or room safe either and due to there being no explanation by staff I'm unsure if they are available? The bathroom was clean but the shower was broken as it went sidewards every time the water ran resulting in the whole bathroom being flooded. 

The 1 Boutique Hotel

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