Name: West Coast Beach Resort Koh Phangan
Address: 59/7 Moo 8, Koh Phangan, Koh Phangan, Koh Phangan, 84280, Thailand
Rating: 6

Terrace

General

Luggage storage

Laundry

Safe-deposit box

Services and amenities

Restaurant

Meals

Wi-Fi

Internet

Multi-language staff

Languages Spoken

Private beach

Pool and beach

Location

At the resort

Thong Sala Pier

Mae Nam Beach Pier

Bangrak Beach

Wat Phra Yai

Bo Phut Beach Pier

Wat Plai Laem

Fishermans Village

Mini Golf International

Samui International Airport

Nathon Pier

Ko Samui Hospital

Bangkok Hospital

Raja Pier

Wat Lamai

Coco Splash Waterpark

Lamai Night Market

Hin Ta and Hin Yai

West Coast Beach Resort Koh Phangan

Koh Phangan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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4-beds

40-beds

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7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The resort look nice and the staff are very friendly and welcome you with cold natural coconut and lemongrass beverage. The food is good and price is fair. The beach is small and very beautiful. We recommend this place for visiting or staying. 

Good food, beautiful beach and friendly staff 

I’ve travelled around Thailand for the last two months and this was my last stop before heading home - perfect ending.

I stayed in a bungalow with sea and pool view which had everything I needed - Comfy bed, hot shower, air conditioning and WiFi. The resort itself is tucked away from the hustle and bustle but close enough to get involved in anything and everything.

The staff were really lovely and were on hand to help with everything I needed and even went above and beyond my expectations.

If I’m ever lucky enough to return to Koh Phangan this is where I’ll stay.



Perfect destination to relax and unwind

I really liked this hotel. It's spotted directly to a small but beautyfull private beach, which is perfect for snorkelling. It also includes a big pool with sea view. We had a pool villa which was clean and also contains a small terrace. We had breakfast inclusive and it was a good start for the day. The food at the hotel was delicious. You can also rent motorbikes. What we really liked, we where off the full moon party area. Many others liked the swing between two palms at the beach for an "spontaneous, not planed and very individual holiday picture" 😁, its funny to watch. Service was really friendly and helpfully with every wish. It also seemed, that there where a few people visiting the hotel for several times. Only thing I don't like was, that the bar was closing really early at 9 pm. In my opinion it is to early to close. At the end it's a good spot for a fair price to stay with beautyfull surrounding.

Good Hotel with beautyfull little beach

Ok it's not 5 sta5, but you get what you pay for. If I'd have read the reviews we probably would've avoided, so glad i didn't.

Arrived to a warm welcome, friendly team. Yes the steps to our room are a little steep, but nothing too difficult and for a beautiful view you normally have to go upwards.
Room comfortable,  clean with great AC.
Food good, yes it's not Thai prices but won't break the bank. The freshly prepared massamam curry was superb. 
Yes you will need transport but thats not unusual for the island. 
The pool is great,  beach gorgeous.
If you want good value for money and a peaceful break in beautiful surroundings I'd certainly recommend.

Good value for money,  relaxing location 

Warning notice - if you cant drive the bike do not book that hotel - located on the small beach near Salad beach it has very bad road, so you either need a car, which i cant book, since no major car rentals are on the island or you need to drive the bike, which my boyfriend cant and we're two dudes, weight more then 150 kg together (muscled) - bike wont go far with both of us. No restaurants are near by and we wanted to go to gym each morning, one day return taxi trip to the nearest gym (12 min drive) cost same as one week gym membership for one person (600 bhat).  Booked one week accomodation about six months before, when scheduling vacation. Arrived - hotel is in the construction state. Some of the bungalows are old, some are new. Construction stuff is everywhere, but no one was fixing anything at the point or cleaning the dirt. Food is average and overprised. No mango available from the kitchen - common, this is Thailand - you can get mango from the tree :) small private beach (best part of the hotel) divided between three hotels, half belong to one next door is clean, west cost hotel half not, third hotel on the mountain above, so they dont have to. Bottom line - as long as you drive and prefer secluded accomodation in the jungle with private beach and you dont care about the dirt - this is a nice place... If you want to move around, eat in different restaurants everynight, go to the gym - choose other place :) we actually moved after three days to other hotel... 

In need for fast renovation and good management 

Don’t let the price or the images deceive you... we stayed in this place for 3 nights and water flow was poor, with minimal assistance given... Unfriendly, unhelpful staff ... we need to check out today and catch a ferry in 2hrs and been told to wait 10 minutes at first for water, then 20 mins when I went back, still sitting here without water, me and my mum both have to leave now without having a shower.... 
Constant electrical cutouts.... Overall, a nice place to sit and look out at sea, but other than that, definitely find another spot would be my advise!

No Water.. No electric.. No good!

Having read the other 'Terrible' reviews for this hotel I agree with the descriptions of rude staff, unclean rooms and shabby grounds - however it was the HOTEL MANAGER who turned my experience from UNPLEASANT to TERRIFYING.

It all started when I walked into the hotel, most of the bungalows had been destroyed by a storm and appeared to have been in a state of disrepair for awhile. The bar and other communal areas were dirty and covered with inches of sand. The great introduction continued with a rude encounter with the staff at check in, dismissive and not welcoming in the slightest. Then the room I was led to – via extremely steep stairs, no offer to help with my baggage and metal hand rails were searing! - was tatty and not clean. Paint chipped off the walls and furniture, DEAD BUGS squashed by previous occupants left smeared on the wall. I wanted to leave instantly but was being picked up for a diving trip early the next morning so was stuck, a French couple that checked in at the same time left within the hour. That evening HOTELS.COM sent an email ASKING FOR FEEDBACK on the check in experience, which I answered truthfully, that was a mistake.  Apparently this was sent instantaneously to the hotel manager, who was waiting for me when I returned from diving and quickly turned into the MOST AGGRESSIVE AND TERRIFYING EXPERIENCE. I’ve used bullet points to make it easier to read:

-	I requested to check out, he told me to sit down, quite AGGRESSIVELY, as he had questions he wanted answered. He quoted my feedback form from Hotels.com, refuting each statement. I stated, several times, that I JUST WANTED TO CHECK OUT and asked if he would call me a cab. 
-	He REFUSED TO LET ME LEAVE, at first he wouldn’t call me a cab saying he wouldn’t until he got the ‘answers’ he was happy which escalated to him standing in-between me and my bags, blocking my route to leave. When I started to call a number that was posted on the front desk for cabs he started laughing manically saying it was his number, so “good luck to me”. 
-	He repeatedly said I would not get any refund for my stay regardless that I wasn’t happy with the hotel and was leaving. Stating that ANY AND ALL OTHER GUESTS WHO LEFT BEFORE DIDN’T GET REFUNDS, IT WASN’T HIS PROBLEM.
-	He started yelling that other travelers of my nationality had called him gay and WE WERE ALL TERRIBLE PEOPLE THAT HE DIDN’T WANT IN HIS HOTEL.
-	THREATENED TO CALL THE POLICE ON ME to tell them I was speaking ill of the King of Thailand, which can result in up to 15 years in a Thai prison. I was not, this was just another way he was trying to intimidate me.
-	After trying to calm him down repeatedly for 30 min I asked if he was actually refusing to let me leave, essentially IMPRISONING ME at the resort, which he confirmed, so I started to TAKE PICTURES TO DOCUMENT HIS AGGRESSION which incensed him, and so he RAN AT ME (which you can see in the pictures below) at first HE TRIED TO KNOCK MY PHONE OUT OF MY HANDS and then he GRABBED MY ARM AND SLAMMED ME INTO THE WALL BEHIND ME. 
-	I started yelling for him to GET HIS HANDS OFF OF ME AND SHOVED HIM AWAY. At the point other guests came down from the pool to ask if I was ok, I said no and THAT HE HAD JUST ATTACKED ME AND I WANTED TO LEAVE. That’s when he finally stood down and I grabbed my bag and ran out of the hotel.
-	I was terrified walking up the dirt road to main road, about a 15 min walk, SCARED HE WOULD COME AFTER ME. Luckily a kind stranger stopped and offered a lift on their scooter to get me away. 
-	Just to continue the attack, the next day the manager SENT ME THREATENING EMAILS THROUGH THE HOTELS.COM PLATFORM. 

I was granted a FULL REFUND FROM HOTELS.COM and asked this to be escalated in the aim of taking the hotel off their platform as obviously the staff have a HISTORY OF AGGRESSIVE BEHAVIOUR TOWARDS GUESTS, last time I checked this had not happened. While my experience was extreme, reading others here on TripAdvisor it was definitely not a stand-alone - 40% OF THEIR REVIEWS ARE TERRIBLE! I’m fairly certain that there will be a response from the hotel attacking me, as has happened to other bad reviews, but I wanted to share this so you can BE SURE TO STEER CLEAR.

West Coast Beach Resort Koh Phangan

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Languages Spoken

Pool and beach

Policies

Check-in terms and conditions

Additional information

Payment