Name: Royal Palm Suite Hotel
Address: 7 Saddle Road, Arouca, Arouca, Arouca, 0, Trinidad and Tobago
Rating: 3

24-hour reception

Smoking areas

Ticket assistance

Garden

Terrace

No elevators

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Free parking

Parking

Business center

Conference Hall

Business

Beauty and wellness

Children swimming pool

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Piarco International Airport

Royal Palm Suite Hotel

Arouca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Dear Royal Palm Suite Hotel Management Team,

I am writing this review in response to the review done by Jay D and to your response to his same review. I concur with everything that was mentioned in the review done by Jay D. I am disappointed at your team's response; here are the several reasons why:

Upon check-in, we were surprised and shocked at the standard of tidiness and cleanliness of the room. We decided not to bring this matter up, since we were too shocked and surprised, and therefore decided to accept that the management deems the room ready and good for check-in at this filthy and untidy condition. There was no point to get staff to clean the room all over again, since it was the evening and all the housekeeping staff were gone for the day.

We also spoke to no one because there was no absolutely no point for this, considering how laughable the whole situation was. We had everything under control from our end; there was no need for any assistance.

We did not make any complaints because the standards of cleanliness are just laughable and we accepted this ridiculousness. If for all of these examples – stains on the bedlinen and upholstery, rusty shower curtain rail, dust under the beds and all furniture, dust and dirt behind curtains on window sills, water stains on all crockery and utensils, limescale residue and stains in the kettle, broken ironing board, stained and dirty iron, stains on towels, curtains with missing hooks, etc – were present upon check-in and this was deemed ready for stay, surely arriving to all of this in the evening would make it futile for us to request for rectification.

Of course the problem was the cost of the room! I mean really?
Iron broken by another guest; so it's ok to give it to us to use? I mean really?
Yes all pictures on the website were actual, but has anyone paid attention to come closer? I mean really?

Would you be totally happy to stay in the room you let us check into?
You let us check into a room that looked like that. I mean really?

There will be no apology.

I mean really?

I stayed and was the one who booked the room where the front desk clerk took $100 US and wrote a receipt that I didn't sign for $20 US deposit. We were expecting a deposit, but not $100 US. I, myself, didn't have $100 US in cash, but my traveling had some cash so we split the deposit. When leaving for our plane the morning of our departure, they showed me the receipt and I argued that wasn't correct. The staff on hand said they had security cameras and could check the tapes. I have not heard back from them. I hope they can prove with video that we only paid $20 US, and not $100 US for the deposit. Lest I am not confused about the difference between USD and TTD.

Appears 2 Guests were confused. Stole $80

Based on past reviews, we were prepared not to expect much for the ridiculous amount of money paid for this run down hotel. We reserved late so everything was booked for Carnival except The Royal Palm. BUT, we were not prepared to be deceived and have our money stolen by a front desk staff member. When we checked in on a Saturday night, the front desk lady asked for a $100 cash key deposit. We thought this was strange and also a lot of money in US dollars but it was a late Saturday night so we trustingly gave the deposit (without getting a receipt). Upon check out, there was a new set of staff who told us only $20 US dollars was noted for our deposit and they had no idea because the deposit should have been 100 TT. They supposedly called the manager but we never heard anything or received any follow up about our money. Everyone basically played stupid and we had to catch a plane so there was no recourse. Again, we were prepared for anything about the hotel conditions but not to be blatantly stolen from by the front desk.

Beware of the front desk staff

False advertising. No words can describe this establishment and its staff members. 
Absolutely terrible, very clean, very unsafe. We checked in and straight away had to go to the local supermarket to purchase cleaning products.. because this place was unliveable. Honestly we only stayed because everything else was booked up for the Trinidad carnival period. 
There was no safe in our room. Pillows cases were dirty ..so we also purchased our own cases . Towels was stained.. 
This was the most by far the worst experience at any hotel I have even had. At £230 per night . 
We asked for an iron and board, what came was not short of an electrocution. 
The iron was broken .. literally!!! ( see pictures attached with this review. 
It’s just shocking what some establishments can get away with. 
Not only do their website images are fake and untrue.. it’s also very unhealthy and ver unsafe. Imagine taking your young children and family there expecting a pleasant and happy stay.  THIS IS A WARNING!!! Do not understand any circumstances book or recommend The Royal Palm Suite Hotel in Trinidad 7 Saddle Road to anyone EVER!!! They are con-artists. ,dishonest and not be  trusted!!!

Please be aware of Royal Palm  Suite Hotel

My sister and I booked this hotel to stay from 16th Feb to 2nd March 14 nights in total of which we stayed 3 nights. Our room was big and filthy. We had to clean down shelves before we could unpack and having travelled from Ireland we were tired and needed a shower but no hot water! The bed sheets were old and worn and grey when they should have been white and the pillows were disgusting. When we awoke the next morning the sun shon through the torn curtains which had been patched with iron on tape!!
We booked this hotel because of its proximity to the city, the photos and it was quite expensive so we thought it had to be good. 
I could go on but my advice would be don’t stay there!!!!

Don’t stay in this hotel!

My friends and I stayed here this past carnival. We booked 2 rooms which were definitely overpriced. The only reason we booked here is because there were a mixed up in the hotel we originally booked, so instead of staying with family, we decided to choose this place. 
There was no elevator, so we had to log our heavy suitcases up the steps. There were more than 1 person staying in the suites but we only received 1 key. When we asked for a 2nd key, we were told that they cannot give it to us. So every night we went out, we had to leave the 1 key at the front desk just incase someone decides to come back to the hotel first.
To our surprise the rooms were large with extra beds which we did not even use. We only got 2 towels in a room which was booked for 3 ppl. One room had a microwave and the other room did not. When I asked for a microwave, they were surprised that it was missing. I waited until the nest day to get one which was taken from another room. 
The TV was missing a remote. I went to the lobby and asked for one. Had to pay $100TT deposit for the remote which was missing the back cover for the batteries. I tried turning on the TV, and the remote did not work I waited 2 days for the correct one.
I cussed out the front desk clerk because I left my key at the front desk. When I came back to the hotel, I asked for the key to get into the room. I was told the cleaning lady was up there and I did not get my key. I went upstairs to the room to find it locked. No one was there. I was so mad at that time since all I wanted was my key to get into the room.
This hotel needs to be renovated and they need to have better amenities.We paid over $2100US for 4 days stay per room, and it was the worst service ever. I won't mind staying here again since the rooms size and extra beds are the only positives I can think about and the location is good, but the negatives outweigh the positives. 
I was in the lobby when the guy (who wrote the review above) came with his lawyers about being charged extra for the room. I felt bad for him. I also saw cops there.

Big rooms, HORRIBLE hotel,

My family and I stood at this dump of a hotel for Carnival 2018. It was an extreme disaster.  The hotel is dirty, the closet smelled like mold, the towels they provide us with were dirty and had holes. The toilet didn’t flush. We had to ask for toilet paper. 

Upon arrival, after we checked in the staff told us your room is over there, with no clear instructions, we insisted on her taking us to our room and she was upset. She didn’t help us with our luggage or offered any support.  When we finally got to our room we could not open the room door. Our driver had to take the key and force it into the door. 

The hotel needs to be demolished and rebuild. The place is old, broken down, has ants and it smells, I will never go back there. I did ask for a refund and attempted to leave but they were not welling to refund me my money. There isn’t anything remotely Royal about the Royal Palm Suite Hotel. 

When we requested the code for Wifi we were told we had to pay. We made the payment to have Wifi, we were able to get online intermittently.  It was by far the worse hotel experience I've ever had.

The Hotel from Hell

I stayed here during carnival for its location to savannah and it was the only place with rooms. I paid for the room and left for a party. I returned around 1am and there was a lock on my doorknob(I never seen anything like this).I went tot he front desk and inquired about it and the front desk lady said the price hade increased and I needed to pay an additional $75.I responded you can return my 100 and I will leave or you can let me stay here for the amount we already completed paperwork on.  The lady stated that neither was an option and offered that I remove my belongings and escorted away by security.  I called the police, police never came, I waited in the lobby for 3 hours, eventually falling asleep. I decided to leave and not miss anymore of the festivities. I went to jouvert in my polo shirt(got paint all over my polo clothes) because I was unable the enter the room and change clothes. the next morning my attorney friend call to check up on me and I explained what happened. I came the hotel and sorted out the craziness..THIS IS NOT AN EXAGGERATION

I had to sleep in the lobby

Sylvio Ogkush : I'm staying here presently and I'm enjoying my stay . Clean hotel , courteous staff . I would recommend  this hotel any day and I would surely come . again. I've seen some bad reviews but that was probably before my stay .

Martinique

I had a prepaid voucher from booking.com but managenebt insisted they had not received payment. I was travelling with 2 young children and arrived at hotel tired and late, they would not give us a room unless I paid full accommodation fee again. When I contacted booking.com they assured me that motel was paid and that the hotel staff confirmed payment.  I am still trying to get money back from Royal Palms!

Royal Palm Suite Hotel

Main amenities of the hotel

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