from 34,721 ₽
Excellent
Kamilla
What was bad
I am severely disappointed in the customer service of reception and guest services. For a 5 star hotel such as the Titanic, their staff are not appropriately trained to place a guest's needs first. We were a party of 8 and several of us had issues with our rooms, which after several visits to reception and hours of arguing - yes arguing - were eventually addressed. Water leaking, light bulbs not working, rooms not cleaned prior to entering. My booking required a change of name as my partner took ill and a friend joined instead a few days later. I spoke with the booking agency (as I was told by reception) and Zenhotels changed everything without issue. However, this change was suddenly reflected in the Hotel's computer as me having a single booking, rather than a two person booking. They placed the burden on me to fix their technical issue, between the booking agency and the hotel. I was baffled. I called the agency three times and each time there was no issue on their end - stating they had added my friend to the two person booking and removed my partner's name. The staff were aggressive and hostile towards me, not listening, never apologizing, and repeating themselves over and over again that I should call the agency. Which I had. Three times. I was shocked that the staff were treating me so disrespectfully and claiming that I had a single booking, even though I paid in full for two people, and never even complained about wanting the money back for the second person for the days I was alone. The day my friend arrived, they held her up at the gate in the taxi because she "wasn't on the reservation," despite my showing them the new reservation at reception with her name on it. They would not accept my statements because it "wasn't on their computer system." Hugely disappointing. Staff bring this quality down to a 1 star hotel.
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Kundu, Kundu Mah. Yasar Sobutay Bul. No: 450/1, Antalya
Location
Here, you’ll be enjoying yourself all the time. Resort «Titanic Mardan Palace - All Inclusive» is located in Antalya. This resort is located in 21 km from the city center. You can take a walk and explore the neighbourhood area of the resort — Tat Golf Course, National Golf Course and Antalya Golf Course.
At the resort
You can stop by the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Want to be always on-line? Wi-Fi is available.
Specially for tourists who travel by car, there’s a parking zone. The following services are also available for the guests: a massage room, a sauna, a solarium, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center, a table tennis area and a diving club. You won’t be bored as at the resort you will find a karaoke, a library and a barbeque area.
Tourists who can’t live without swimming will appreciate an aquapark, an indoor pool and an outdoor pool. There are playrooms for children at the resort. They will be having so much fun that you might have to spend the evening with adults. Want to have an excursion? Consult the tour assistance desk of the resort. If you want to make your journey even more comfortable, you can order a transfer.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the resort offers to its guests: a laundry, dry cleaning, an ATM, press, car rental, a safe-deposit box and a concierge. The staff of the resort will be happy to talk to you in English and Russian.
Room amenities
In the room, for you, there is a shower, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
Facts about the hotel
Year of construction
2009
Year of renovation
2019
Type of electrical socket
Type C
230 V / 50 Hz
Type C
(grounded)
230 V / 50 Hz
Number of rooms and floors
543 rooms • 8 floors
General
Rooms
Accessibility
Services and amenities
paid for separately
paid for separately
Meals
Internet
paid for separately
Transfer
paid for separately
paid for separately
Languages Spoken
Tourist services
Recreation
Parking
Pool and beach
Business
Sports
Beauty and wellness
paid for separately
paid for separately
paid for separately
Kids
Health and Safety Measures
Check-in |
---|
After 14:00 |
Check-out |
---|
Until 12:00 |
Hotel does not accept only man bookings according the policy. |
In cash | By bank card |
---|---|
In the currency of the hotel — TRY |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru |
Excellent
Based on 6 reviews from guests around the world
Cleanliness
7,2
Hygiene products
Location
8,2
Meals
9,3
Value for money
7,8
Room
8,8
Service
7
Wi-Fi quality
10
leisure, couple
June 2024
Premium Double room with partial sea view (full double bed), 7 nights
Not bad
What was bad
I am severely disappointed in the customer service of reception and guest services. For a 5 star hotel such as the Titanic, their staff are not appropriately trained to place a guest's needs first. We were a party of 8 and several of us had issues with our rooms, which after several visits to reception and hours of arguing - yes arguing - were eventually addressed. Water leaking, light bulbs not working, rooms not cleaned prior to entering.
My b