Name: Akalia Resort Hotel
Address: Side mahallesi Cennetler sokak No. 20, Manavgat, Manavgat, Manavgat, 07330, Turkiye
Rating: 6

24-hour reception

Smoking areas

Ticket assistance

No elevators

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Parking

Seasonal outdoor swimming pool

Pool facilities

Pool and beach

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the resort

Ancient Theater

Side Museum

The ancient city of Side

Temple of Apollo and Athena

Manavgat Falls

Kamelya World Beach

Halk Beach

Golden Coast Beach

Alva Donna Beach

Aspendos Passage

Nobilis Golf Course

Aspendos Basilica

Aquapark Troy

Gloria Golf Course

Montgomerie Golf Course

Eni Incekum Mosque

İncekum Resort Otel Plajı

Cornelia Golf Course

İncekum Halk Plajı

Pegasos Resort Otel Plajı

Suento Golf Course

Ulaş Park Önü Plajı

Antalya Golf Course

National Golf Course

Tat Golf Course

Sealanya Dolphinpark Seapark

Konakli Mosque

Konakli Clock Tower Square

Sarapsa Hani Fortress

Alaettinoglu Cultural Park

Time Center Outlet

Koprulu Canyon

Antalya Airport

Duden Park

Cleopatra's beach

Alanya Aquapark

Alanya Archeological Museum

Cleopatra Beach

Damlatas Caves

Alanya Castle

Kizil Kule

Alanya Lighthouse

Kursunlu Falls

Karaalioglu Park

Antalya Old town

Hadrians Gate

Kesik Minaret

Hidirilik Tower

Old City Marina

Yivli Minaret

Duden Waterfalls

Atatürk Park

Antalya Archeological Museum

Antalya Museum

Konyaalti Beach Park

Dolphin Park

Antalya Aquarium

Akalia Resort Hotel

Manavgat

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Where to begin. The express transfer took over 3 hours (an alleged 1 hour journey to the hotel), which included a 25 minute stop at a service station, meaning that we missed dinner after arriving at 2115, flight arrived at 1730 and we were outside the terminal by 1750. The first room we were given had to be rejected due to a smell of sewage coming from the bathroom. The 2nd room we were given flooded up to our ankles and we were given a 3rd room, which was a twin, despite our repeated requests for a double bed.  The shower was broken and you had to hold it in your hand, with no working extractor fan in the bathroom, which may explain the sewage smells. On our 1st full day we were informed by another guest the hotel manager had punched a complaining guest and was joined by up to 7 other staff members in assaulting the guest in front of his wife and 3 young children.  No food was labeled at any time and totally inappropriate for the mealtimes serving marrow, carrots and left over dinner casserole for breakfast, leaving the only warm option as eggs or cold food. No toaster, no bread, only individually packaged bread rolls. and all hot food was more often than not cold unless you went to the restaurant within 30 minutes of it opening. Plenty of desert options, such a shame they were all tasteless unless you wanted fruit. There was no entertainment despite this being a priority of ours and the hotel website advertising this was a daily occurrence. We do not think club level sound Turkish music and staff Turkish dancing constitutes entertainment and when requested to turn the music down so you could hear each other speak the staff said this was their programme and to go and sit down or complain at reception, who couldn’t understand as they did not speak English and I do not know Turkish or German. The rooms did not have enough storage for 2 peoples clothing and was cleaned sporadically. The bed sheets were changed once in 2 weeks. The towels were changed when we found the room cleaners and changed them ourselves, after repeated requests at reception. The floors were cleaned twice in 2 weeks. We managed a warm shower 3 times in the 14 days we were there as hot water seemed to be beyond this hotel. This was if you could get in the room as the key cards constantly failed and we had to go to reception to have them reset. For a 100 room hotel to only have 58 sunbeds around the pool seemed inadequate, but as the pool is surrounded on 3 sides by the hotel and got very little sun, which also promoted algae in the pool, this probably doesn’t matter much.  We did not see the pool cleaned once in the time we were there, only the surrounding terrace which was mopped as guests were still at the pool, although you were told you were not allowed in the pool after 1830. No drinks were listed at the bar so you were not aware of what was available and it was impossible to ask the staff as they mostly spoke Turkish or German with little or no English speaking staff in the hotel.  Soft drinks were not always carbonated and the bar ran out of beer and soft drinks more than once during our stay, which is quite unbelievable for an all inclusive hotel, an occurrence I have never encountered in my previous 20 years of holiday if on all inclusive basis. The beach is an alleged 700 meters away, which actually takes almost 10 minutes on a shuttle bus, which may not turn up as scheduled for collections, and as it services more than 1 hotel, you may not be able to get on when/if it does turn up.  Our transfer details back to the airport were unavailable at reception who told us we would have to contact the provider ourselves contrary to the holiday details given by love holidays. Sure there is more to say, and that others will or have already complained about things I have overlooked.

COLD FOOD, COLD SHOWERS, COLD STAFF



Having arrived back home after 10 days in the Akalia Resort and Spa Hotel within Side, Turkey, I would like to share my experiences with the hotel

On arrival we were a little over midnight, the receptionist was asleep and has to be woken by myself and the taxi driver, luckily the taxi driver chose to stay with us until we were checked in as the receptionist could not find our booking and was adamant that we were at wrong hotel despite me showing the print out of booking, the taxi driver had to translate for us.  However as soon as I asked for a manager, the receptionist miraculously found our booking and gave us our room without any details to help us with our stay (room location, meal times, all inclusive rules etc).
Once we located our room, we were quite happy, the terrace faced an open work shed but we agreed that this wouldn't be an issue to us unless there was unwanted visitors looming.
In the morning we were reassured that we were staying as with no information previously from reception, we had to check. 
Breakfast was disappointing, a buffet breakfast is expected but there was foods there that weren't labelled to say what it was but considering this was our first morning we assumed that it was possibly an oversight that day, however as the days went on it became clear food doesn't get labelled. The only fresh food in morning is eggs, the other options were leftover meals from previous days, this would appear to be some form of chicken/meatball/whatever meat in a casserole, potatoes etc. The packaged rolls available were of a very dry nature but was edible when packaged butter was available.
Lunch consisted of the leftovers from breakfast, however everyday a woman prepared fresh bread filled with feta cheese that seemed to be a very popular choice to everyone unless you can't eat feta cheese, as the language barrier was an issue. No labels on food
Dinner was leftovers again with maybe one dish cooked fresh each night, once again fresh bread with feta cheese made fresh by a chef but no option to have it without. No labels on food.
Snacks were not available throughout the day so cannot comment and I was informed by another resident that I could get ice cream at the extra cost of €1 which could only be charged to my room.
For all inclusive the drinks were to be expected however cocktails were not permitted during mealtimes, no reason given just told no. Unfortunately there was always an issue with the pepsi machine as staff continuously had to switch it on/off at the wall and the soft drinks were rarely carbonated like you would expect from a machine. On the plus side, water was available without hassle, housekeeping ensured our fridge in room was replenished daily.
Entertainment was only available 1 evening out of the 10 nights, unless you count staff playing music via their phones through a speaker, this was inconsistent and sometimes far too loud that it was uncomfortable to sit within the hotel or own rooms, yet when asked to turn it down slightly, guests were told to speak to reception or point blankly told no, reception could not do anything either.
Our second evening stay was not enjoyable, unfortunately the weather is uncontrollable so I accept this, however this is clearly not the first time Turkey has had heavy rainfall and therefore the hotel should have preventative measures in place.  So the rain came, next the power went out, reported to reception and this was sorted, 20mins later our room was beginning to flood, then the toilet overflowed to the point sewage was coming up and out into the room, the corridor out with room was flooded, I was near knee deep in flood water, we had to evacuate and carry out stuff to reception where every guest on our floor was up trying to find out what to do, receptionist was overwhelmed by the amount of people complaining, no management on site and none came to try calm the situation, I saw a coffee machine and proceeded to try calm guests by making them coffee. We were lucky to get a room that night, however on the 4th floor and no staff offer of help to lift bags upstairs. In the room there was no balcony and the only place to sit down was on beds or toilet. The room lacked a mirror also. However it was clean and we were just grateful for getting something although not exactly enjoyable.  Later in the morning no apologies were made nor did management even attempt to speak with their guests, they just sat far away within the bar area.
The beach is further away than expected and although there is a shuttle service, this service can only accommodate a certain amount of guests.
There was no signage about any spa and the water flume is only available at certain times of the day despite lots of children playing in the pool

Needless to say we are highly disappointed with the hotel, 4 stars is far too generous for here. We made the best of what we could by going out for meals and drinks as much as we could however we had to walk 15 minutes to locate the closest restaurant and bar. Reception holds no leaflets or boards to advertise anything out with the hotel


I have sent this to the tour operator I booked through 

If your thinking of booking this hotel don't.  Just come back after 2 wks worst holiday i have ever had. Staff do not speak or understand english only german & turkish. food diabolical, chips  & nuggets at breakfast!! (other stuff to)  upset stomach 1st week confined to hotel, we went out to eat a few times. Really loud head banging music played day & evening, can't even talk to person next to you. Can't get away from it as hear it even in your room. Get insulted if ask to turn down, same music played day in day out. States change bedding and towels every 3 days, they don't, my bin wasn't emptied for 3 days i had to complain to reception. Noisy as hell neighbours tv's all hours, music from room above after midnight & 7am workmen hammering 6.30am. Must say the young man on reception during the day was the best person i came across, understood some english and was very helpful and polite, best member of staff at the hotel. Was advised this was a 4* upgrade with evening entertainment (original hotel booked was closed) no way is this a 4* more like a 1* or 2* and no evening entertainment at all unless you call the atrocious music entertainment. 

worst holiday ever

Awful hotel I wouldn’t give it 1 star pool area was dangerous food was terrible 1 rain shower no electric next day the hotel is very poorly maintained the staff are ok probably ok for stag dos and hen party’s 

Give it a miss 1 star would be overboard

Terribly dirty rooms. We checked in yesterday, the room is smoky, under the bed someone's things, broken dishes and a lot of garbage. We chose the hotel from a photo on the Internet - this is not at all what it really is.

Were disappointed

Akalia Resort Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment