Name: Hotel on the Cay
Address: Protestant Cay, Saint Croix, Saint Croix, Saint Croix, 00822, U.S. Virgin Islands
Rating: 8

Computer

Air conditioning

Smoking areas

Garden

Terrace

No elevators

Reception desk

General

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Alarm clock

Rooms

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Barbecue grill(s)

Hiking

Fishing

Barbeque

Sun Deck

Recreation

Parking

Free parking nearby

Free Parking on Premises

Water sport facilities

Private beach

Next to the beach

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Diving

Snorkelling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Henry E. Rohlsen Airport

Hotel on the Cay

Saint Croix

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We arrived at the Hotel on the Cay to be told that we had no reservation. They said that they are no longer in the RCI program. I had the manager contact RCI and she agreed to allow the stay since the reservation was made when they were still in the timeshare program. She then charged me another $270 on the spot to be able to stay there. The staff was very nice, but the hotel is a bit shabby. I was told that it has been sold and will be closed for renovations. There was no restaurant. The bar on the beach sometimes had a Bar-b-que set u by a local, but it was horrible. Taking the ferry back and forth to town was very easy and ran 24 hours. There is a small store with beverages and snacks plus some other conveniences. We loved the concept as a whole, but it is not at all what is supposed to be. PS: no elevators! No POOL!

No longer in RCI

Way past it's prime but the room was serviceable, with fridge and microwave and a little sitting balcony for morning coffee, evening rum drinks and a postcard view.  We found the staff very friendly and helpful.  If you can book room 310 you'll love it.

But We Had An Exceptional View

Positives: 1) Location -  This hotel, located on Protestant Cay, is quiet because it is accessed by a water ferry. It has the best white sand beach in Christiansted, which brings us back year after year. 2)Staff - The hotel staff were welcoming to make our stay enjoyable; the housekeepers did a good job in servicing our room every other day. There was an attendant working the beach to help with cabanas and umbrellas.
3)Landscaping - The tropical vegetation provides habitat for birds and lizards.

Negatives: 1)Accessibility - There is no elevator, which caused some to grumble when climbing three flights of stairs to reach their rooms.  Some guests needed help climbing into and out of the water taxi.  This hotel is not a good choice for those with mobility issues. 2) Common hotel amenities were lacking. Telephones had been removed from the rooms. No functioning ice machines. The lobby public computer, used to print boarding passes in the past, had been removed.  There was no access to food, not even a continental breakfast, in the morning.  The rooms did have coffee machines. The bathroom faucet was plugged.

Positives and negatives experienced during our recent stay at The Hotel on the Cay

Read the reviews!  The place is hurting. The staff know this and they too wish the renovations had started.  They would offer more if they could. They are kind and accommodating. I hope for all that the hotel and bar get the upgrade this location deserves. 
You walk steps to the beach. STEPS to a beautiful beach and view of the sea.  Easy to get to the boardwalk on the boat which goes back and forth constantly.

You get beach!

Booked a 3 night stay at Hotel on the Cay and encountered several issues
-I was told one of the keys for the room was missing, with no indication of where they are. Was told we’d be contacted “if it was found” but we never were
-Wi-Fi wasn’t working in the room, and the hotel is very dated (this wasn’t as much of an issue given the affordability)
-For a 3 night stay there was no housekeeping, this means no fresh towels, no bed making, and more importantly, no trash was removed from the rooms, on the last evening before I left early I had to call the front desk, bag the trash myself without any gloves and give it to the front desk person. When I shared this with the hotel I was told that the housekeeping staff spoke to us and we aksed them to come back, this is not true. We never spoke to the front desk staff.
-And finally on the last night after returning to the hotel, seeing the state of the room, bagging the trash and going to wash my hands, I find out there is NO WATER. There was no notification, no information on when the situation would improve, eventually I was told it was back on but it wasn’t, and within an hour or two, when it was still off with no clear information, I had to check out early.
Since then I have spoken to the hotel and they agreed to refund the last night I did not stay. This is not a concession, since I did not stay, they simply refunded a service that was not used. It does not make up for the numerous issues experience, with that said, I still offer two stars for the affordability and of course the location is great.

Disappointing  

You can rent little sun shelters and chaise lounges and sit and watch the world go by.  Plus, two ferry rides for only $5!  If you are lucky, Tara will be tending bar and the BBQ walk-up will be open.  Best snorkeling is off the southern end of the cay.

Fun in ;the Sun

After a miserable spring, in 2022 and the residual effects of Covid restrictions, I was looking for a good vacation preferably in the Caribbean. I chose St Croix because it is a US territory and had no restrictions for coming in and going out to the island from the main land.   Through RCI, I was able to book the Hotel on the Cay for July 4 week in 2022.  (4th of July was celebrated as in the US on the island). In addition, the one apartment was available that week to reserve and we got it for our part of our family with children.  

The island was significantly damaged because of the two hurricanes in 2017 and St. Croix has worked hard to recover and renovate. With that said, some of the features of the resort were not functioning, such as the swimming pool, and the terraced landscaping pools.

We loved the location of this resort because of its proximity to the boardwalk in Christiansted, and all it’s restaurants and stores. Taking the ferry shuttle back-and-forth to the Cay was an added fun experience.  It ran 24/7 and the drivers couldn’t have been better.

The outdoor barbecue and entertainment on Tuesday was perfect, especially with such a setting on the beach under the stars.
The staff at the resort was helpful and amenable. The beach is considered one of the best in the entire island and I would say that’s probably pretty close to true. The water is great. It feels like a large outdoor saltwater swimming pool … calm, clear and clean with fish swimming around at your feet.

It’s not the Ritz, but if you want a relaxing and laid-back holiday with your family, this could be a real gem for you.

Great family vacation location!

Amazing Location.   Old and beat up Hotel.   Pool hasn’t been open in 4 years.   A/C didn’t work. I could go on and on .  This Hotel needs repairs everywhere.   Staff was great.  Beach Bar is Dirty and not run very well.  

Old and Done

The beach was nice . After being advised by the desk clerk that no time cut for the boat to take you back to the hotel . Unfortunately, we were stranded after 10;00 and they keep charging my card for a place we didn’t stay .horrible customer service 

Stay elsewhere 

Mini Family vacation! On getaway island! Love visiting this place definitely take your breath away! Relax, regain strength, free your mind escape to this hidden gem is my to go place… definitely will keep coming back for more family memories,fun and more!

Hotel on the Cay

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