Name: Alpenhof Pansion
Address: Sichovyh Strilciv Street 3V, Slavs'ke, LV, Ukraine, Volosyanka, Volosyanka, Volosyanka, 82660, Ukraine
Rating: 8.1

Smoke-free property

Heating

Terrace

General

Room service

Rooms

Laundry

Safe-deposit box

Services and amenities

Diet menu (on request)

Packed Lunches

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Russian

Polish

Languages Spoken

Library

Bike rental

Billiards

Hiking

Ping-Pong

Recreation

Free parking

Parking

Swimming pool

Beach facilities

Beach/pool towels

Heated swimming pool

Pool and beach

Meeting and presentation facilities

Business

Cycling

Sports

Children's playground

Kids

Ski storage

Ski facilities rental

Ski shuttle

Ski-to-Door Access

Skiing Off-site

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Alpenhof Pansion

Volosyanka

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hi everyone!
 I decided to write a review about the hotel ‘’Alpenhof’’, located in Slavsko, Lviv oblast, that is in Ukraine, where we spent our 2 weeks’ holiday in August 2016. I can rate this hotel with 3 points out of 5. First of all, I would like to tell you about the positive points. The hotel has a significant advantage over other hotels, because it is located on a hill and has a very nice view from the yard and most of the rooms. For us, it was the most important factor, when we were choosing the hotel. But it was a disadvantage as well, because it was very difficult to climb the mountain by foot, if you don't have a car. We had booked a taxi nearly every time, when we went out of the hotel. 
The territory of the hotel is clean and pleasant. There is a place where you would be able to play with the kids, a good mini field for football, you could also play badminton there. There is a big trampoline, but later we found out that I, as a mother, could not jump with my 4-year old son on it. My son was very disappointed, because they said that this trampoline is only for kids under 14 years. It is not clear, why they did not allow us to jump together. As far as I know the maximum weight of people who can jump on that kind of trampolines is 90-100 kg. Our weight all together with my son was no more than 80 kg, but strange that they did not allow us to jump all together. 
There is a nice outdoor pool in the hotel, but the water in that pool was very cold and our son had never been able to swim in it. What I can say, that even I felt myself sick just after first time I have been swimming in that cold water. That is why all the entire holiday I spent having a cough, sore throat and runny nose. We were very unpleasantly surprised, when we realised that when the weather was cold and we were wearing jackets, the administrator began to warm up the water in the pool so people could swim. But it was like a joke, people swam in warm water but than it was very cold outside. It would be nice if they would always heat the water in the pool.
Now about the room. We had a family room. It was big enough and beautiful, with TV, small fridge and with an additional sofa bed for the child. But immediately after we came into the room a large stain on the carpet grabbed our attention. 
We were very disappointed because of bathroom. There was no bath, but only a shower that was faulty. After first time of taking a shower, we understood that the shower was leaking and we had a full bathroom of water. When we had a chart with administrator about it she was not surprised. She did not offer us to fix it, they just put a big towel around the shower and that was all. So we spent our 2 weeks holiday with a wet towel on the floor. I think all the future guests, as well as all previous ones,  will live with the same towel. Beds were comfortable, the view from the balcony was incredible. I can say that the cleaners did not clean room properly. When we asked to clean the room and change the towels, the only thing we had was just an additional shampoo and a soap, we actually never used it. By the end of the holiday we had a mountain of all of this staff. They never cleaned the sink, toilet or shower, never made our bed. Sometimes they hoovered the carpet. We were very upset by the fact that they did not pay attention to detaisl, but in a hotel everything should be in accordance to the standard. The point was that when we checked in into the room, there was a nice tray covered with a white paper napkin on the fridge. There were two beautiful glasses and a jug for water (by the way, this jug was without water when we moved in). But after 3 days this paper napkin were stained, unfortunately, no one going to change it and even when I threw it to the bin no one laid a new one. There should be a cleaning standards, at least some standards ... And not just give toilet paper, shampoo and soap.
About food. Just like at home, nothing changed. For our family it was even worse. During the first breakfast, I realized that milk was not like they the waitress said ‘home’ milk, but simply was diluted with water. When my husband complained about this to an administrator, they offered us to supply every day to our table, as they said, domestic local milk. So every next breakfast the waitress brought a jug of milk and put it on our table. Unfortunately for all other guests there was the same diluted milk. Unfortunately no standards again. 
I would like to say some words about the menu. For 10 days of our stay, there was no fish, while fishing for trout has been offered at every turn. In general, they spend much less money that they could for food. Too many cheap  chicken legs and a mountain of cabbage salad on a plate as a starter, but it was not fish or beef at all. I understand that the chicken is cheaper than the trout, but the menu has to be balanced, especially for children. They even served canned cucumbers and tomatoes instead of fresh, but it was a pick of summer, when fresh vegetables are very cheap. It's a shame when the chef does not understand it. We had no fruits at all. So we should go to the nearest shop to buy it. Only once they served a grated apple with pancakes for breakfast. There was no choice of food at all. They cooked a food and if you want to eat you should it what they cooked otherwise you will be hungry or you should go somewhere to the city centre to eat. I would advise to change their chef in future, but who knows, it could be an administrator who asked to do so. For our breakfast we could have fried eggs, but when I asked for an omelette, they said that they do not cook it. Surprisingly, they have eggs, they have milk, but they cannot cook an omelette??? You cannot have so poor menu for your guests. They should offer at least a minimum choice, because there were the same products and they need not to buy anything extra. Staff was ok. Special thanks to Oksana. There were cases when the waitresses could not tell us about the ingredients of the dish and where they were purchased. We liked ‘Zakarpatskiy’ tea very much - herbal tea, which we drank every night. Thank you very much for this, I recommend this tea to everyone. 
We were also unpleasantly surprised that we need to pay even for the billiards and table tennis. That is why you need to have enough money, because when it was raining there were nothing to do, except to read a book or play chess as they were free. That's probably all. Our holiday was not bed, but every day we had to fight and ask about something that should be offered by hotel’s services, for what we already paid our money. The owner and administrator should think about it every day, rather than guests who come to have a rest and nice holiday in their hotel. So I cannot understand people who rate this hotel with 4.5 or even 5 points. I would even not give a 3 after all I had written above. I would suggest to think twice when choose this hotel. But it depends of what you expect of your holiday. I can say that they are robbing their guests on every single service they provided and food, and they not hesitate to do it. They should improve their standards in everything, do not be afraid to spend money on their guests, because room hire price is too high for such a bed service.

Alpenhof Pansion

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