Name: Whitecliff Bay Holiday Park
Address: Hillway Road, Bembridge, Bembridge, Bembridge, PO35 5PL, United Kingdom
Rating: 8

Shopping on site

Smoke-free property

Gift shop

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Snack bar

Meals

Sun Deck

Recreation

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Playroom

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Whitecliff Bay Beach

Forelands Beach

Southampton Airport

Bournemouth Airport

Airport Brighton

Whitecliff Bay Holiday Park

Bembridge

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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4-beds

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5-beds

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7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a lodge that accepted dogs.  It was a pleasant and clean lodge, I did see some mould in the corner of the double bed room.  A few of the windows need replacing have blown.  I agree with others no cupboard given over to store your food,  I moved some of the crockery and cooking stuff to make room.  We had a couple of maintenance issues, we reported to main desk and these were sorted out the same day.  Please maintenance guy.  We have stayed in this place before a few years ago and was expecting a dog friendly caravan so was slightly disappointed with the lodge we were allocated.  But as it was only a base to sleep and eat, it was OK.

Good base to stay to explore the Island

My husband booked for us to come and stay in the Rockstar log cabin accommodation Isle of Wight Whitecliff Bay site from Friday 11th to Monday 14th October to celebrate my 30th birthday in style. The island is lovely, don't let this put you off visiting but do NOT book this holiday park. If I could have rated 0 stars I would have. 

Upon check in we were allocated Rockstar accommodation unit 5 Itchycoo Park. The lady at check in was very friendly.

When we arrived at the accommodation we noticed that the plastic on the decking on the step was broken and there was damage to the hot tub lid. 

As we unpacked our bags we were then disappointed to find that there were quite a few issues with the lodge itself. 

In the master bedroom there is a stain on the side of the bed closest to the window and someone else's razor was left down by the side of the bath. The plank of wood by the dishwasher was also broken. 

Upon sitting on the sofa, it wasn't comfortable, standing back we realised the reason why, it was broken and had been replaced with a wooden board that has since broken too. The rim of the light shade is also hanging off the shade.  

Unfortunately the issues didn't stop there. In the bathroom with the shower the toilet lid is protruding forward, which could cause leaks. There is also black mould all by the shower and in the back wall of the shower. When taking a shower it became clear that the shower head is broken and wouldn't stay in a fixed position and the bathroom floor flooded with water. 

A chap came by and asked if we had lost a dog to which we replied no but also told him that there were issues with the accommodation which we didn't want to be held responsible for, to which he replied 'they probably already know'. This was very disappointing to hear. 

On Saturday morning my husband went to reception at 10AM with photos to show the issues with the accommodation. A lady was at reception who he spoke to (sadly he didn't manage to get her name but did say the male colleague next to her was called Josh). He explained all the issues and showed the photos, expressing our disappointment as we spent a lot of money on what was meant to be luxury accommodation but we cannot enjoy ourselves. She wrote down some notes on a piece of paper and said they would send someone from maintenance round whilst we were out to have a look. 

We contacted customer services as we were no happy with the standard of lodge we received, the initial response was that it was forwarded onto Whitecliff Bay to respond. I was very disappointed with the response, much of the response you could tell had been cut and pasted from a template. I was only offered 30 percent off a return stay, after all the issues there is no way I will ever stay at an Away location again. I responded in a polite way that it wasn't acceptable and even tried to contact the CEO. I explained that I didn't want to leave a bad review and wouldn't if we came to a mutually acceptable compensation amount, no suprise they didn't care to respond, hence the negative trip advisor review and me sharing the photos of the lodge.

Avoid at all costs - Horrific issues within the lodge and staff do not care including customer service!!

What can we say apart  from an absolutely fantastic location holiday park 
Everything you need is here including the beach 
The entertainment was hilarious with the 2 guys on stage as was the blonde hair girl singer 
Came for half term and it was real busy but comfortable at he same time 
We had no issues what so ever but a nice surprise for us was Richard who we knew from previous years from parkdean holidays , it was great to see how he was now here and he hasn’t changed one little bit still his friendly self and so hard working and keeping an eye on everything 
Our kids both remembered him as well so it was a nice surprise as he was always fantastic with auto era there as he clearly is here now “ great to see you Richard keep up the good hard work that you do “ 
We were a bit limited on where to go this time due to the weather but we did have a couple of glorious days we will definitely be back again next year when it’s warmer and hopefully Richard will still be there too 
Great holiday thanks everyone

Great holiday

We went to Whitecliff bay holiday park in half term to celebrate our sons birthday. The chalet was pretty basic but it was clean and to be honest we were out most of the time, so fine for what we needed. My son did a couple of the activities, such as making Halloween treats (chocolate apple, etc) which he really enjoyed, and in the evening the trick or treat treasure trail which was a lot of fun. The entertainment staff were really good with the children. And the three of us really enjoyed the UV foam party on our last evening. We'll definitely return.

A lovely family holiday.

I was a bit worried prior to arrival having read the negative reviews but I was pleasantly surprised. The TriBeCa I stayed in was lovely and clean albeit some minor wear and tear. The hot tub was a highlight! The entertainment team were fantastic and did a great job despite the venue being nearly empty due to being the end of season. The pool was smaller than others we’ve visited but clean and tidy with a fun slide! All the staff were friendly and helpful. It’s a great location on the island and I’d definetly visit again.

Fantastic family holiday

We had previously stayed in an indulgent lodge on the beach side of the road and had a brilliant stay and decided to stay again but the only availability was across the road but in a luxury caravan. 

It might be luxury in name but it was far from a  luxurious stay and we are a little worried about our stay booked for next year.

We had early check in but due to staffing issues on the housekeeping we were unable to check in until 4.30 but reception staff were very helpful and kept us informed.

When we arrived at the caravan we were met with an overwhelming smell and a swarm of ants all over the kitchen.  Upon inspection the bin hadn't been emptied and was full of gone off food, the fridge had mouldy food left in it, there were dirty towels in the shower still and one of the beds had no linen on.  Reception again were very quick to help sending maintenance over to put ant traps down and housekeeping to clean the caravan - they stated they thought it had been finished but it must have been missed.  We went to the club with our 2 year old that night and he loved the entertainment as usual and after putting him to bed we decided to use the hot tub but it would not work out of hours maintenance came out and fixed it and said that whoever had stayed there previously had broken the cover off the  controls and messed with the settings but it was okay to use.  Luckily it was fixed as the TV in the caravan is unwatchable due to no signal on any channel.  When the hot tub maintenance team came around the following day we were about to leave and they decided to tell us off for breaking the control switch cover on the hot tub, I explained it was already done when we arrived and the out of hours fixed the hot tub the night before but was dismissed instead they stated they knew we had done it.  This was both rude and unprofessional, I asked if they knew of there was anyone who could look at the TV but was met with a laugh and told there was nothing that could be done because of where we were and we were supposed to be on holiday enjoying ourselves not watching TV. 

We went to use the outdoor swimming pool but due to staffing it was closed so only the indoor pool was open but there was a group of eight throwing a ball around so we couldn't stay due to our two year old being unable to swim anywhere.

We ate at the nab bar and the food was really nice and service was good.

Overall reception, nab bar and entertainment was good.  Housekeeping and some of the maintenance team were awful, pool staff and only having it partly open on a very busy weekend was poor.

Nothing luxurious about the luxury caravan

The caravan was very shabby and lots of issues
Radiator in bathroom rusty,
Huge rip inner curtain, shower head didn’t stay up so had to hold when showering
Filthy carpet covered in stains
This was first time here, so reluctant to return
Lovely location and views

Shabby

I have visited Whitecliff Bay for many years and this year unfortunately was not a good experience.  The site is very run down and in need of investment and maintenance! 
The toilets in the main hall were filthy, seats missing.
The outdoor pool was very dirty, plasters and rubbish all around the pool. I had to tell the lifeguard to clean the toilets as they were appalling, completely soiled. No regular checks carried out on facilities. 
The indoor pool was very dirty, water was not clear and very cloudy!
We stayed in a Rock Star lodge, broken door seals, kitchen kick boards, ripped curtains, had to ask twice for lodge to be hoovered. 
There was lack of bar staff so entertainment team and amusement staff had to help, also very limited drink choices due to lack of stock! 
Bins were full on playing field, beautiful area and lovely view but not when the bins are not emptied! This was reported to reception and still not dealt with the following day. 
I had very found memories of Whitcliff Bay from when I was a child and wanted to share the same with my daughter but we will not be returning. 
I advised the customer service team of my complaints and was offered 25% discount on a future holiday that is not acceptable for the amount that was paid  specifically for the accommodation and site! 

Disappointed 

We had 2 tribecca with hot tubs, 7 x children aged 4 to 15 years old. All had a great week and did not wish to leave. Both accomdation was ready for us, clean and welcoming and well equipped.  One of the spare duvets did have questionable stains,  called through to custumer service and dealt with  quickly. All staff really friendly, the youngsters loved the entertainment in the evening. Lots of activities advertised for kids,  but they are not cheap £10.00 to carve a pumpkin?? Would of cost us £70.00, so nipped down morrisons and paid 1.00 each and did them in accomdation. We used the swimming pool loads, would def book again and in the winter would recommend a hot tub. Drinks touch expensive in bar, but that's expected really. The path down to beach is really slippery and in places rails are broken so please be careful.  Overall we had a lovely family break, kids really happy so that makes for parents and grandparents to be happy 😊  would recommend, staff friendly.

Back again, we love the tribecca with hot tubs. 

We had a very smooth and welcoming arrival and our accommodation was very well presented with nice welcoming touches and clean. The children enjoyed the play area on the grounds and also enjoyed exploring the nearby beach (careful - the path is quite steep!). We didn’t experience much of the on site entertainment as we were out most days exploring the local area - but whenever we saw staff they were very welcoming and friendly - and there was a reasonable selection of on-site activities (eg. Archery, pumpkin carving for Halloween etc). The on-site shop is convenient and very nicely laid out … a bit overpriced but I think that’s to be expected. 

Whitecliff Bay Holiday Park

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