Name: The Royal George Hotel
Address: 325 Garrison Lane, Birmingham, Birmingham, Birmingham, B9 4PN, United Kingdom
Rating: 5

Smoking areas

Smoke-free property

Heating

Express check-in/check-out

General

Non-smoking rooms

Soundproof rooms

Family room

Hairdryer

Shower/Bathtub

Shower

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Fax and copy machine

Business

Family/Kid Friendly

Kids

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

Hotel features

St. Andrew's Trillion Trophy Stadium

Sleeping Giant

Birmingham Wheels Adventure Park

Eastside Projects

Bond Gallery

Birmingham City University

O2 Institute

Planetarium

The Eastside Rooms

Digbeth Tuck Trail

Birmingham International Airport

Coventry Airport

East Midlands Airport

The Royal George Hotel

Birmingham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Me and my partner stayed here for a weekend. The room was perfect for the price and is located close to the city centre but the only complaint I have is that the black lady who was working behind the bar/reception on the Sunday was very very rude. Never talks to customers when serving behind the bar and whilst I was waiting to be served at the bar she kissed her teeth as walking towards me and told me I should wait and continued to talk to someone who looked like her friend. Very unprofessional

Good hotel but bad staff

Pictures are deceptive, do not waste your money, you will 100% regret it. 
Took my daughter here as a place to sleep whilst on a shopping trip. We lasted 15 minutes before the cigarette stench, dirt and shocking state had us running for the door. Happily we found the funny side as it was so bad we actually found it comical. Please don’t waste your money! 
1* was only because the barmaid was friendly. 

Avoid, Avoid, Avoid! Unless you want to stay in a smelly council flat.

We chose this because it was the cheapest option, and now we understand why. First off we went into the bar/hotel. There is no reception for the hotel it’s just the bar and only one person working on shift at this point so we had to go and physically find her to help us check in. As I walked through I already new that this would not be a great experience. We both felt very unsafe for the whole time we were there. 
We were told that the pub shuts at 11 so after we need to go through a side door, the lady that spoke to us was nice I guess. 
We left the place for a gig and when we came back after the concert, we went in through the side entrance which felt so dodgy, we were met with a bunch of drunk men laughing at us, even though the pub was supposed to shut at 11 so I guess they were either staff or other hotel guests. 

The room we stayed in was alright at first look, but as we saw more detail it just got worse. To start with, the bathroom had no ventilation in it, the shower had mould in it and weird looking things on the walls… the ceiling of the bathroom was peeling off, the cleaner did not do a good job of removing the hair in the shower so that was a lovely surprise as well. The toilet had no lid and it was slightly dirty, there was only one bin which was located in the bathroom - no bin lid and no bin bag either… pretty grim if you ask me. The soap bottle was grim, there was only shower gel so good luck trying to was your hair lol. 

The bed had clean sheets and we had a double bed, it was really big which was a plus however it was extremely uncomfortable and if we weren’t as tired as we were after a long night out then I don’t think we’d of slept especially since I have back problems. The hotel is located right by a road and the windows didn’t shut properly so basically let all the sound from outside through whilst we were sleeping as well as wind as well, although it was quite warm in the room. When I tell you I felt unsafe, I made sure the door was locked and checked on the outside too to make sure we were both safe, genuinely was scared someone would come in through the night because of how dodgy this place was. 

When we woke up in the morning, I had a shower in the mouldy bathroom and then went to curl my hair, I sat down at the desk and put my hand in something sticky that obviously hadn’t been cleaned properly, there was also hair around the sticky bit which honestly was just really gross and made me feel uncomfortable. The kettle they provided was dirty, they provided us with cups for tea and coffee however the spoons that came with them were pretty rank and obviously hadn’t been washed properly so I decided to sit out on the tea front. 

Because of that and the fact that we didn’t feel safe, we didn’t stay for breakfast so I can’t speak on that but all in all it was not a great stay at all and we will not be going back here any time soon or ever again for that matter. Please read the reviews before you go to this place because I wish I did!!!! 

Don’t go here! 

BED BUGS!!!! We stayed for a concert for one night. The hotel didn’t look anything like the pictures, but for the cheap price we thought we would stay anyway. 

The room was disappointing and quite grimy but it was okay just for somewhere to sleep, rarely seen any staff members while we were there. 

You could hear everything in the corridor from the room and it definitely needed a DEEP clean. 
Bedding was still wet 

Bed bug infestation, don’t stay here. Avoid at all costs and don’t let the cheap price fool you, like it did to us. 

Bed bugs. Gross

A cheap and cheerful hotel, made to feel very welcome as we entered the hotel.
My room (17) is quite spacious with a great shower. There were a few odd marks that were missed ,but hay I can live with that, the bar is friendly and made to feel at home with the locals

Worth a stay 

On arrival we was greeted with attitude, told the security is intimidating and to be careful of all the druggies around. The manager needs lessons on customer service, her attitude was slack and discusting…  the room was a shambles with a carpet that is as old as the building, we was greeted with with excrete on the bathroom floor and somebody had also forgot the flush the loo.  The shower handle fell off in my hand as I tried to open the door.   After a hour of being in bed, we was infested with bed bugs,with the amount of larvae and size of the bugs it is an obvious issue throughout the hotel, and that is being neglected. When then went to reception at 3in the morn, we was told by the security their is nothing he can do after he personally see their was a massive issue, he then went on to say he had only been working their 4days and doesn’t have a contact number for management and no other contact for anyone untill 6 wen the manager would be in. 
After a stern discussion with the guard he eventually found us another room, which was worse than our original room for bed bugs. So we decided to go back to our original room and be ready to leave for 6 wen the manager was back in. 
The assistant manager came up to our room at 6, just walked in the door without knocking, then told us how upset she was as this has never been a issue before, she agreed to refund but would not be able to process for a couple of days and that I should take her word that we would be refunded, after demanding a full refund on the spot we was then told to get out of her hotel, no apologies just pure rudeness because she has to refund. 
The management is discusting the security guard looks like a serial killer and the whole hotel is infested. Not at any point was we apologised too, with no sleep at all. I really do not recommend for anyone to stay in this flea bitten run down, attitude hotel. 

NEEDS CLOSING DOWN FOR HEALTH AND SAFETY AND FUMIGATING.

This is not a hotel, more like a half way house. Nothing like the photos on the booking websites. Dirty & run down. We said we was popping for dinner, just dropped off luggage and taxied into town. Manager a female told us to be scared & intimidated by the security guard who would be there for the night when we came back from getting food which was quite unwelcoming. 
Only to use a certain door and not to hang around as it’s too dodgy. Asking specifically where we was going and how long. Was she trying to set us up in a bad situation, told us not to hang about and to come straight in but to be dropped at the door and straight through as many nasty people drug users hang outside. On arrival back to the hotel it was in darkness. Followed her instructions on how to access the rooms. 
Room was very dirty, sticky carpet, human faeces on the floor of the bathroom, shower handle broken. We went to bed and 30 mins later I was woken to something crawling on me. Got a light and looked, bed bugs loads of them. Instantly we went to the security guard. Far from intimidating more something not right maybe on drugs, eyes looking wide and glassy and a very sweaty face and head. He came & we showed him agreeing we had bed bugs you could not miss them as the two beds were running alive with them. Asked to be moved, there was no more rooms. He has no contact details for the managers or an emergency number. What would have happened in a serious situation such as health and safety or an accident. We was stuck in this ‘hotel’ we asked what can he do he said nothing he could do until 6am when someone came in. We asked numerous times please see if there is another room we haven’t even had an hour sleep and have a work event. He found another room. Again bed bug ridden. We stood like statues until someone was in around 6:30. The assistant manager said they had never had this issue before and others stayed in that room the previous night. Indicating we had bought them. I’d sprayed them with deodorant and killed some on the bed for proof. The guard also told her as he see them himself. We requested a refund which was agreed but on her word. The bugs was on the towels also. I asked her if she had fresh clean towels she told me no. How does a hotel not have any clean towels as unable to use the ones provided. 
She told us we had to take her word for the refund as the manager wouldn’t be in until 12 after check out. We refused and asked if she is a manager why can she not deal with this situation? We are also managers and this was disgusting behaviour. Her hospitality was cold and insinuated we had done this. No apology nothing. Got a refund on leaving as she knew we had solid evidence and hadn’t been dealt with correctly, she was rude and told us to leave the building. This was just gone 7am. 
Do no stay here unless you want to pay double out to fumigate and wash all luggage and personal property. Bed bug bites and itchy

Dirty. Bed bug ridden

We arrived and found that our booking didn’t exist. No booking in our name was on their system. We were given room number 5, which was nothing like what the photos show. It was dirty, damage to almost everything inside, the smell was horrible & it was extremely rundown. There were holes in the wall, cracks everywhere, dirt and grime all over the place. The shower has mould growing all around it - especially the top corner on the ceiling.

Health Nightmare - False Advertising !

I wouldn’t even give this 1 star! The hotel looks nothing like the pictures online! It’s dirty, with rude hostile staff when you tell them you  want to complain. Very unhelpful receptionist and a rude aggressive assistant manager. 

Avoid at all costs! 

Avoid on match day!

Got there late afternoon friday (stayed til sunday) and was booked into room one.
The smell was foul & room was dusty. The disable shower room was unsafe. Thank god the tv werent working because they moved us to room 9.
That room was much better.
The toilets down stairs by the juke box were in a terrible state. 
The elderly lady kept charging random prices for drinks then was giving us wrong change.
Saturday was match day & it got very busy in there, customers have no respect for your car parked in the car park. Had to constantly ask people to pick up their glasses from behind the tyres, take their pints off the roof of the car, not to lean on car with zips on their clothes. 
Some staff were friendly, others seemed passive aggressive.
Would not go back personally

The Royal George Hotel

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