Name: The Fairmount Hotel
Address: 15 Priory Rd, Bournemouth, Bournemouth, Bournemouth, BH2 5DF, United Kingdom
Rating: 5

Smoke-free property

Heating

Security guard

Reception desk

General

Non-smoking rooms

Family room

Flat-screen TV

Shower/Bathtub

Shower

Linens

Rooms

Luggage storage

Services and amenities

Restaurant

Vending machine

Kitchen

Kettle

Meals

Free Wi-Fi

Internet

English

Italian

Languages Spoken

Parking

Parking nearby

Beach/pool towels

Pool and beach

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Durley Chine Beach

Bournemouth Beach

The Square

Bournemouth Town Hall

Genting Casino Bournemouth

Middle Chine Beach

Laser Quest Bournemouth

Alum Chine Beach

Branksome Dene Beach

Boscombe Beach

Bournemouth Airport

Southampton Airport

The Fairmount Hotel

Bournemouth

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

At first glance, the room looks nice. However, there was mould in the bathroom, and the lamp above the bathroom mirror was really mouldy and didn't work. Whoever used the room or cleaned the room before left a used tampon in the bathroom bin, which was unpleasant. Also no bathroom mats for stepping out of the shower or hand towels. I stored my clothes in a little cubbie hold next to the bed and when I put my shirt in the morning on there was grime and stains from something sticky on the wood. 

We paid for a double room, but it was just two single beds pushed together, making it difficult to sleep next to my partner as the beds moved in the night. We were above the smoking area and at half three there were a group of lads being very loud and being sick and no one from front desk went to ask them to be a bit more considerate. I understand its a party town on a Saturday but I'm sure there is suppose to be a low level noise policy after a certain time. 

On the positive side the beds were well made and comfy and the man at the front desk is always very polite and helpful.

Most likely won't be back

A bad experience. Starting with the bathroom - it's too basic. Hand soap, and that's it. They don't even include a small bottle of shampoo or shower gel, a glass for your toothbrush, hand towels, or a floor mat to prevent it from getting wet after a shower. My room was on the third floor, and you have to let the hot water tap run for 10-15 minutes before it becomes warm, and even then, it has very low pressure.

There are no bedside tables (at least in my room).

They don't make the bed when they clean the room daily. They only change the towels (for showering, because they don't provide hand towels), and in my case, they were dirty.

This is not the standard we're accustomed to for hotels at the same price point in Spain.

Poor experience

The Hotel is clean and tidy 
Room very small for a family of 4 
The shower took a long time to heat up then the water trickled out 
No storage for clothes except for a few hangers on wall 
No Bedside cabinets 
Very basic 
Not good value for money

Disappointed

- Rooms look dark, dingy and dirty. 

- Amenities are awful. 

- Service is appalling.

- The staff are extremely rude, possibly some of the rudest people I have met in my life. At least if I went to Karen's diner, I would be paying them to be rude to me.

- The manager thinks he's entitled;
   - He does not care about his customers and he proved that when he put the phone down on me in the middle of me speaking after having shouted over me. 
   - When I called back, he told me I had 1 minute to talk before he would hang up. 

I explained to him that myself and a few friends had booked to stay here on New Year's Eve. However my friend had been rushed to A&E at 11:30pm / 11:45pm on 29th December. I asked him if he could request a refund be paid to me, as I had missed the free cancellation (needed to be requested by 29th December 11:59pm), due to unforeseen circumstances and confirmed that booking.com had said this should be ok and even sent a waiver. 

The manager refused to give me a refund. He rejected the waiver. Didn't show any sensitivity or understanding and instead said "I'm sorry, we can't give you a refund". Absolutely disgraceful. The manager should not be running the hotel, he needs to be fired and the hotel needs to be shut down, it's disgusting. 

Don't book this hotel unless you want a bad experience. I wouldn't even rate it 1 star if that was an option. However, if you do choose to stay here, good luck... you'll need it.

Terrible customer service

A nice cosy hotel close to the beach and town centre, staff nice and friendly, clean rooms , nice and warm, bed very comfy.  Has a nice bar.

Stayed before is very good value for money, shower ok but needs hot and cold labels.  

A good hotel for single travelers or small groups.  Tea and coffee provided.

Good WIFI

Friendly Good Value Hotel

When we came here we got in to the room it was nice and clean. Beds are great it has free wi-Fi that’s pretty good and I think this hotel is quite underrated The staff were nice and friendly great location a short walk to the beach and there’s a loads of restaurants nearby

Very nice better than expected

We stayed here Saturday night, 3 men in our 50s.
We booked last minute and we’re a little unsure due to some negative reviews.
We were pleasantly surprised.
The staff are friendly & polite.
The hotel & too
 Are spotless and still had housekeeping doing the common areas into the afternoon.
Yes, the room was small ( room 17 )
& the beds not huge, but they were comfy & clean.
I actually had a really good nights sleep.
Remember it’s a 3 star hotel, if you want 5 star spend the money on one.
From our experience the negative reviews we read are unfounded, although the shower did need to run a while before it got hot.
In brief-Clean, friendly, good location £160 between 3 of us

Clean, tidy 3 star hotel

Staff were lovely and very helpful. Hotel in a good location (which is good as there's not much else to do in this hotel besides leave). Very easy check in and check out and convenient parking. Overnight parking was £10 which was a nice touch, would have been nice to have been included in the rather high price though. Reading the owner's response to reviews makes me think he's a bit of a crackpot.

Toenail trimmings on the carpet, hair in the sink, shower, and on the bathroom floor. Was nervous to pull back the sheets, so I didn't bother and hoped the mattress was clean enough. No plugs by the bed, so no bedside lamp, and generally inaccessible plugs behind the furniture meant I didn't bother plugging the kettle in or charging my phone during my stay. Kettle handle and TV remote looked greasy, presumably from other people's fingers. Didn't touch them at all in the end. No mirror in the main room and the one in the en suite was useless after it steamed up so had to use the reflection in the TV. Hot water took twenty minutes to come up to the top floor in the morning. Locals either seemed to be shooting each other outside or letting off fireworks at about 5pm in the afternoon.

Currently working on getting a refund from this stay - never felt the need to do that at a hotel before.

Lacking

We made a last minute booking at this hotel whilst visiting Bournemouth.   It was a clean room with everything we needed.  Parking was £10 per day, but at least our car was then parked safely and securely.  The staff were friendly and welcoming.  The location was a short walk from the town centre and the beach.  Ideal place to stay when in Bournemouth. 

Good location, close to the beach

Stayed here for Mother’s Day weekend,excellent customer service and very clean and friendly,Lewis the owner and his team couldn’t welcome us more than enough,very polite young man,would highly recommended this hotel 
Thankyou for having us x

The Fairmount Hotel

Main amenities of the hotel

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