Name: The Town and Country Lodge
Address: A38 Bridgwater Road Bristol,A38 Bridgwater Road, Bristol, Bristol, Bristol, BS13 8AQ, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Family room

Hairdryer

Shower/Bathtub

Shower

Linens

Rooms

Iron and board

Services and amenities

Diet menu (on request)

Restaurant

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Spanish

English

French

Polish

Languages Spoken

Bowling

Hiking

Picnic area

Fishing

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Family/Kid Friendly

Kids

Skiing Off-site

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Bristol Airport

Cardiff Airport

The Town and Country Lodge

Bristol

Sunday lunch was superb and reasonably priced. We sat in the downstairs bar as we had a dog with us, and found it very comfortable. Staff were helpful and obliging. They don't take reservations but there were enough tables for everyone. Really nice venue.

Superb Sunday roast and dog friendly 

Lovely clean room, with lovely crisp white bed linen.Piping hot bath and large soft white towels.Tea and coffee in room.Meal was excellent  Vegan Chilli, the waitress even went to find out the ingredients  for me.Husband had Fish and Chips and what a huge fish it was.All in all excellent !!!!

Excellent

Travelling solo I stayed here 01/01/24 in room 33 (twin room)before heading to airport the next morning & then as it was decent also booked to stay 06/01/24 in room 51 (double plus single) on returning from airport early hours on 07/01/24

After reading the reviews on here I was a little apprehensive but decided to give it a try and thankfully can say it was worth a stay. 
When I arrived on both dates, due to the time and pub was shut, 
I phoned the telephone number and someone met me in the courtyard with keys. 

On entry into room both dates, room was lovely and warm. (Air conditioning) 
Curtains are blackout so room remains dark in Morning. 
Kettle and tea/coffee/sugar/sweetener sachets available with 4 individual biscoff biscuits.
Beds clean and comfortable and whilst pillows a little on the bulky side (maybe they could invest in some new ones) it was a decent sleep. 

Bathroom a little chillier than bedrooms but has heated rail.  
Shower in room 33 was better pressure than room 51 but both plentiful hot water. 
Towels provided were clean and large enough. 
Parking was free and close enough to the rooms. 
At check out (11am) in courtyard there’s key post them in to. 

It would have been nice if a bottle of water would’ve been included.  
I would stay again but there’s no breakfast included so next time the price would depend on if I booked this property or not as nearby hotels do include breakfast!

Worth a stay, take negative reviews with a pinch of salt.

Friend & I went for light meal early evening. Meal was good but service was excellent. Keanu is a real asset to the restaurant, nothing too much trouble and very engaging. Like to comment when a young member of staff takes the time to offer great service, they should always be encouraged and recognised.

Great restaurant service

Only giving 1 star as can’t give none just went  for lunch with my partner.we ordered 1 starter which was soup and 2 mains fish and chips and stuffed chicken after 50 minutes my soup came out but the 2 mains also came out so spoke to the manager who halfheartedly apologised she took the 2 mains away and said they would be recooked so after 15 minutes my soup dish was taken and we where asked if we where ready for are mains we said yes please but after 50 minutes still nothing so my partner went back to the manager and asked for a refund the manger said she would go and see if it was ready but guess what no it wasn’t the chef said the order wasn’t put in right so who’s to blame absolutely awful we had are money back and that’s it no apology 

Awful yanleigh inn 

Stopped off on way to Bristol Airport, with my partner and 2 Children. The food was fantastic and the service matched it. I had the chicken Curry, my partner had Hunters chicken and daughters shared goujons, beans and Chips. Would highly recommend to anyone near by and wanting a nice beat to eat at a reasonable price.

Great Family feel

Xmas meal on Christmas Eve. Arrived to find table set for two not three. No Guinness nor J2O orange not a good start only saving grace was the food was OK. Had black pudding fritters to start followed by trout and samphire dessert was chocolate orange cheesecake.

Xmas meal

Unusual place a bit like an American motel. We stayed prior to flying early from Bristol. Very friendly staff, issue with the hearing in 2 rooms when it was freezing outside so we were given a free meal and then found a warmer room. All a bit soul less. Very basic and sterile rooms, still cold though. Wouldn't stay here again. The food was ok.

Friendly and helpful staff but very sterile and soul less rooms

A disappointment from start to finish.  On arrival all empty tables were dirty, cleared but dirty.  Bar staff were stood around on their phones with their backs to the bar & I had to interrupt staff making general chit chat with each other to be served.  When we placed our order we asked if there was a wait on food to be told “not that I’m aware of”.  After 50mins waiting we chased our order to be told “you should have been told their was a 30min wait”…no apology & we’d clearly been waiting longer than 30min…our food finally came out after 55mins waiting…we were told when we ordered there were no knives & they would get us some…this never happened & we had to ask a further 3 times.  One of our meals was put through wrong & when we sent it back we were met with very inexperienced staff who had no idea how to deal with the situation but instead tried to point blame & didn’t really know how to resolve.  We kept the incorrect meal as we refused to wait another 55mins for food, however requested a refund.  This never got rectified & instead I had to raise my complaint again.  I eventually asked to speak to the manager who told me my issue “wasn’t the worst of it tonight”.  I then had to put my case forward again & explain my disappoint in how this had been dealt with & again request my money back.  The manager went off & I again had to prompt him to resolve my issue.   I was refunded & did receive an apology, but I’ve never experienced customer service like this before.  The venue itself is lovely & the food was good…a little expensive for what you get but nice enough.  The staff however, are inexperienced, untrained, have no idea how to deal with complaints & let a lovely venue down in cleanliness.

Dirty tables, untrained inexperienced staff with very poor customer service

Excellent food, why don't more restaurants do faggots??? But what makes the biggest difference.....happy smiling staff. Will definitely be back when we're off on holiday again. Thank you all, great start to our holiday

The Town and Country Lodge

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