Name: Citrus Hotel Cardiff by Compass Hospitality
Address: Bute Terrace, na, Cardiff, Cardiff, Cardiff, CF10 2FE, United Kingdom
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Express check-in/check-out

Private check-in/check-out

Fire Extinguisher

Upper floors accessible by elevator

General

Non-smoking rooms

Room service

Family room

Smoke Detector

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Restaurant

Vending machine

Kitchen

Kettle

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

Spanish

English

Polish

Languages Spoken

Parking

Parking nearby

Beach/pool towels

Pool and beach

Golf сourse (within 3 km)

Sports

Doctor

First Aid Kit

Beauty and wellness

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

University of South Wales, Cardiff Campus

Cardiff Tourist Information Centre

TeamSport Cardiff

Cardiff Market

New Theatre

Principality Stadium

Welch Regiment Museum

Gorsedd Stones

Parc All Weather Play

Blackfriars Priory

Cardiff Airport

Bristol Airport

Citrus Hotel Cardiff by Compass Hospitality

Cardiff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel is a con! We booked and paid for a room and they have cancelled because there is an event on! Absolutely appalling! Everyone is out to make money, but these have cancelled my booking because they wanted to make more money! Appalling service. Avoid this hotel like the plague

Con!!

Had to make an emergency visit to the Citrus. Because Cardiff City council have become increasingly strained offering  longstanding homeless people shelter after nearly 15 Years of life in all of there Citys!  

I made my booking using the Agoda / Vio app on Apple. The process was very easy and user friendly! It felt very personal and bespoke! 

When I arrived at the hotel check in was quick and personal! The Room was totally amazing and everything I had expected!

Breakfast was tasty!

I will miss this place being open even when I don’t make a booking! They offer stability and a sense of safety on the street!   Hopefully they will open in 6 Months time stronger then ever but respectful of themselves and maintain the same level of service they always have done! 

The staff are very friendly and helpful!  

I would most definitely book a room with Citrus or whom ever they maybe come in the future!

Cheers!

Emergency Homeless Visit to Citrus before closure.

3 of us staying over night for a conference. We were given a room with 3 single beds, which was great.  on entering the room it smelt musty and was extremely cold. Used the phone to call down to reception which they couldn’t hear me. So had to go down to reception. Was offered another room but was told that the only other room 3 of us could stay in was for a family, Receptionist came up to room to sort the heater which wasn’t on. And was told it would take up to 40 minutes to heat the room. We left the room to come back to find the heater goes out on leaving the room. After being so cold, we got into our nightwear socks jumpers etc etc to sleep in the extremely thin duvet’ed beds. hoping that the 30.c heat would heat the room. And at 1am decided to sleep, the room definitely didn’t get up to 30 that’s for sure.  One of us showered in the morning, the shower didn’t run away and the bathroom floor ended up being flooded. Another trip down to reception for more towels to mop up the water, to be told that the maintenance man who wouldn’t be in until Monday (to fix the phone) wouldn’t be in until later that day so couldn’t sort the shower. (Which was extremely hard to turn off with wet hands) No apology came at all from the 2 members of staff on reception. But we were given the key to the family room to shower. But were then told we could shower and get dressed back in our room. (Didn’t really fancy walking through very cold corridors and down a few floors to my room in a towel that didn’t cover all of my body!) But we were very surprised to find the family room very warm and much more habitable. Which would have been a much more pleasant stay. We felt the 3bed room was possibly a room for staff or hardly ever used. As it was very very tired compared to the family room, with only 2 working plug sockets which were in awkward places. And not many of the light switches worked. The photos of the room look beautiful which were certainly not how the room looked at all.

Not the best,

AWFUL - Avoid avoid avoid 
We booked this hotel based on the pictures on booking.com which was perfect for a birthday ocassion and 2 nights away with friends and the benefit of parking on site. 

We couldn’t have been more wrong. We arrived at 3pm check in time were given our room keys. We went to our rooms so we could get changed and ready to go out for the evening we had booked. The room had a musty smell when we walked in to then see it there was spilt mouldy milk on the side and down the side. There was what looked like some kind of rodent droppings by the door. 

This was just the start. There was chicken nuggets and McDonald’s ketchup pack upside down opened and stuck to the carpet. There was snot and menstrual blood on the wall in the bathroom and hair in the bed. 

We went to reception to explain and they quickly apologised then moved us to another room without any fuss. 

We then went to the second room to find much the same. Poo stains in the toilet. Rubbish on the window sill. Dust and a bug in one of the beds. We went to go back to reception to explain our findings to realise the handle for the door was actually on the floor and we were stuck in the room and had to get friends to get us out. Massive fire hazard especially being on the 5th floor. 

We then went down and asked for a refund which wasn’t straight forward and now need to wait 12 days for and  then fork out for a new hotel so we are £900 down for 2 nights. 

No apologies and completely unacceptable- would never recommend - avoid. 

Bad bad bad bad 

We stayed for a night to see a show at the Utilita, it was a perfect location right next door. The rooms themselves were great. Everything you need for a night. Ironing board, hairdryer and tea and coffee facilities. It had both a heater and a big fan as well as a small fridge. My only moan would be the pillows, there was only 1 per person and they were pretty flat. The bathroom was fine, and the shower was pretty powerful. Overall it was exactly what you’d need for a night or two! I would recommend

Prefect location

I stayed for two nights. I can't complaint anything. The heating system was excellent and had comfortable sleep. The rooms are spacious than any budget hotel I have come across. The breakfast spread was good. I would stay again. 

Excellent stay

Excellent location , car park completely flooded on arrival though.
Hotel warm , hate the fact you can’t open windows 
Bathroom was ok, just a standard room, again no windows to open 
The beds seemed to be chucked together 2 mins before we arrived , and a damp smell coming from the room
We encountered 3 different sets of 2 staff - they were absolutely brilliant

Location - perfect - hotel 4 stars

Stayed here for 2 nights over new year. The location is great and we were in walking distance of everything we needed and the staff are also really friendly but the hotel itself is just dirty and needs modernising. 
There were marks all over the walls, marks on the bedding, everything just felt dirty and the bathroom was awful as per pictures :)
The breakfast room is like a dirty living room and the stairs in the hotel are like those from a multi storey car park. 
There is a decent selection for breakfast but the food is very basic and plain.
Although the location is ideal and there is parking we wouldn’t stay here again purely because it’s just got horrible and dirty interior as per pics.

Would be ok if it was clean

Clean spacious room and great customer service and 2 lifts
Parking nearby £15 for 24 hours
Breakfast very good fresh plentiful but I like mine hotter than available 
Across road for CIA 
Cannot open windows so room very warm ok in winter but summer May be a problem as no air con
Train station shops and bars 10 mins walk
Did hear trains in morning as close to railway but not a real problem

Very convenient

Stayed here before so knew what to expect. Lovely warm greeting from reception staff as we entered. Didnt mind the £12 pound for car parking as we had been stuck in traffic for 3 hours and were very glad to have a parking space as all other car parks looked full, it was a busy day in Cardiff.
Room was clean, beds comfy tea and coffee, good tv and bathroom was clean. Nice towels, doors looked tired and worn could do with a little tlc! But it was ok for us as we went straight out. We couldnt regulate the shower in morning it was just so hot we couldnt get some cold to run through so had a bath! Breakfast was pretty good, plenty there, was hot and buffet was being topped up all the time, perhaps better quality stuff and it would be perfect. I do say the hotel could do with some attention in parts, but overall we were out and about so the location suited us well.

Citrus Hotel Cardiff by Compass Hospitality

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