Name: Elgano Hotel
Address: 58 Cathedral Road, Cardiff, Cardiff, Cardiff, CF11 9LL, United Kingdom
Rating: 7

Smoke-free property

Express check-in/check-out

Terrace

No elevators

Reception desk

General

Hairdryer

Shower

Rooms

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet

English

Italian

Languages Spoken

Hiking

Recreation

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Sophia Gardens

Caerphilly Mountain

Blackfriars Priory

Gorsedd Stones

Welch Regiment Museum

Principality Stadium

Thompson's Park

Cardiff Market

New Theatre

Cardiff Tourist Information Centre

Cardiff Airport

Bristol Airport

Elgano Hotel

Cardiff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very clean, modern and comfortable room with a nice view onto the restaurant rooftop and the back gardens. There was no lift but I got help with my suitcase on arrival. You can get to the city centre in 10 minutes by walking through the beautiful Bute Park, or get a bus close to the hotel. The nearby Pontcanna neighbourhood has lovely shops and cafés. I didn't get to try the restaurant on the ground floor but it was busy both nights of my stay, a good sign !

Great experience

Very friendly staff, lovely location. Stayed in the purpose built rooms in the back of the property. Nice size bed and bathroom, plenty tea and coffee more than you'd usually get. Only one little hiccup the hot water decided to stop working (it was working on the first night). Apart from that was a positive experience. If it wasn't for a cold shower it'd rate it higher.

Nice place to stay.

Stayed at the start of December, it wasn't in the actual hotel building itself it was in a separate building in the back courtyard which was accessible through the main dining room and conservatory. Out of hours there was a secure key gate and private walkway by the side of the hotel to go through. 
The room itself was clean and tidy. I stayed in a twin room which was perhaps a mistake as the duvet felt too small for the bed, although it would have been fine for a child, before you think it, yes I am medium build and height.
Shower and toilets were fine. Very trivial things, batteries on the remote control didn't work and low stock on the teas and coffee in the room.
Room was quiet other than being woken up by the bin lorry at 6.30am (Wednesday morning) but that wasn't the hotel fault.
Staff were friendly, I would stay again but just choose a different room next time.

One night stay

A lovely room, clean and fairly well equipped room Good restaurant attached.
BUT web site said breakfast with local suppliers - they no longer provide one. I feel I was mis sold.
Room needed a few extras like internet log in, non slip shower mat.
On road parking

Let down by web site

I was quite looking forward to staying and eating in the Elgano which is why I am so disappointed with it. I was on a business trip and stayed for four nights.

Pros
+ Friendly staff
+ Large room
+ Fresh smelling towels
+ Tea/coffee sachets provided
+ Automatic bathroom light

Cons
- noise (road noise which other establishments have tackled graciously on the same road so unsure why Elgano cannot, internal noise)
- bathroom floor had toothpaste in the grout from whoever had stayed there before, not reassuring in terms of cleanliness
- burnmarks on the carpet
- bottle cap under bed (I moved my single bed beside the other for extra space, they were on wheels)
- cold room (heating only on until 7pm)
- lukewarm shower
- Automatic bathroom light (kept turning off when i was in the shower which was slippy and had no hand rails)

The noise at the Elgano was unbearable. I left the hotel to buy ear plugs. The road noise obviously cannot be controlled however other establishments on the same road have implemented means to minimise noise eg internal windows/shutters. 
Internal noise was horrible. The restaurant music normally was turned off at 22:00 and chairs normally were dragged around below followed by a man's voice talking loudly (the nightly routine). However on my last night the music went on until 22:53 and staff were lugging chairs around below until 23:15 ish then the man began talking. It's a bit disrespectful when you know you have guests above the restaurant who are trying to relax and sleep. 

The room was so cold i had to sleep with fluffy pyjamas and extra hoodie layers. I come from a cold environment so I'm used to the cold which shows how chilly the room really was. It felt like the windows weren't closing properly or something but they were latched closed when i checked. The radiators were on but were only on at certain parts of the day. I even kept the curtains closed and tucked behind the radiators to keep the heat in.

I didn't relax at all during my stay at the Elgano and due to the grubbiness in the room and my experience with the hotel i decided not to eat in the restaurant. I barely slept which was noticed by my colleagues. 

If i had booked personally i would have left - the only reason I stayed was because it was booked through work.

Glad to get back home

Had reservation August 31st 2022 were warmly welcomed had a delicious meal in very attractive surroundings, the restaurant has a lovely atmosphere the staff were very attentive would highly recommend and will definitely visit again !

Lovely Restaurant

I stayed here for 2 nights whilst visiting family and I can't complain. The staff were amazing, Simona was incredibly accommodating and picked me an amazing meal on my first night because I couldn't decide what to have. The room is exactly what I needed, clean, comfortable and very reasonably priced for 2 nights. It's not luxurious, but who needs that? I don't go away to spend my time in a hotel room. I will definitely stay again, and recommended it to all of my friends in case they have visitors in Cardiff too. Thankyou.

Fantastic

Booked a twin room with my daughter.  The room was lovely, airy and roomy.  We was in cardiff to see Ed Sheeran and the hotel was on a lovely quiet road and only a 15 minute walk from the stadium.  Would definitely recommend.  Only downside was no breakfast available.

Lovely stay in Cardiff

Well where to start!! Got here and found the car park eventually only to be told because we didn't book direct with them that we were not allowed to park in it. Ok take that on the chin paid £10 to park around the corner.

Go to check in and asked what time breakfast was and got told that they don't do breakfast.....a b&b for £225 a night not doing breakfast are you kidding me!!!! This despite there website and booking.com advertising their traditional welsh breakfast.

Got shown to the room which was small to put it politely. This has to be to worst place I have stayed for customer service and overpricing I have ever been. Will NEVER EVER visit this crap hole again.

Avoid it!!

I booked on here through their website and they took a deposit and I was to pay the rest when I got there. Was all difficult to do as Manager was not in, staff called him as no one else could take payment and he agreed that what cash I had on me would do although a couple of quid short. I brought my Granddaughter back In the evening to have a coke in the bar/restaurant and was made to feel that it was inconvenient and after much huffing and puffing, we got a drink. I think it is mainly a restaurant and that the rooms are a sideline. The room was nice but basic and was warm, clean and comfortable. I had the English breakfast which I didn’t enjoy at all. Second time here as I thought I would give them a chance but won’t return and found another place nearby which is fabulous.

Elgano Hotel

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