Name: The Pines Guest Accommodation
Address: 81-82 Marshfield Road, Chippenham, Chippenham, Chippenham, SN15 1JR, United Kingdom
Rating: 5

Smoke-free property

Heating

Garden

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Minibar

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Iron and board

Ironing

Wake-up service

Iron

Services and amenities

Restaurant

Snack bar

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Business

Darts

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Hardenhuish Park

Bristol Airport

Gloucestershire Airport

Raf Brize Norton

The Pines Guest Accommodation

Chippenham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

You get exactly what you pay for. It’s cheap and cheerful, clean bedding and towels. The building itself is a little tired but it is cheap accommodation so cannot complain. Really friendly and helpful staff and a good cooked breakfast in the morning.

You get what you pay for.

Nice strong shower, comfy bed, friendly staff and great breakfast.

The hotel is tired and good do with a refurb plus the room was a bit too warm during the night but overall great place for an overnight stay 

Great for an overnight stay

Does what it says on the tin really. The hotel knows what it is, a basic hotel near the centre of town.

The guy at reception was very nice and welcoming. Took a few minutes to find my room key but to be fair, I think he was busy elsewhere and likely on his own there.

Room was decent and clean. The bed was comfortable.

My only complaint if any at all was that the TV was quite comical for the year 2022, if you want to watch TV from the bed then bring your binoculars!! 

Does what it says on the tin

For about £30 a night you get some good value for money I feel. 

I had a friendly person for check-in, he showed me how to use the key fob and brought me to my room. He offered to assist me in driving through the narrow passage that leads behind the house (OK granted that is narrow, and in the end I parked across the street it's free and much easier). The following day he knocked at the door in the morning to offer room service (these days a Travelodge or Premier Inn does not even offer that anymore, they stopped doing it because of "Covid policy"). 

There was a fridge in the room which is much convenient. The room was clean and decent. It could do with a refresh but it was not derelict either. There was a small TV and kettle/tea etc. OK it was small but as a solo traveller that was totally fine for me.

I just wanted to do justice to that place because I read awful reviews here. I took the 'risk' to stay and today I want to share that it's a fine place, at least know what to expect.

A decent place in December 2021 despite past reviews

The room was clean, the bedding was fresh, the room was quiet and there was free car parking. Honestly, this was the cheapest hotel in the area by a mile so I'm not sure what some people are expecting... If you're willing to spend 30 pounds more, you can stay at the best Western. If you'd rather keep that 30 pounds for something else, and just want somewhere to kip, stay here.

Has everything you need

I picked this hotel due to the price, so I wasn't expecting it to be spectacular.  Needless to say, it wasn't.  But I'm not knocking it.  It turned out OK.
The bed was comfortable, the room was warm (eventually) and the shower was good and hot.  What more could I ask?
Also, the parking was free, although a very tight squeeze through to the car park at the back.
I was a little disappointed that breakfast didn't start until 8.00 as I had an earlier start than that, so I paid for breakfast that I couldn't eat!  8.00 am seems a little late!
The heating wasn't on when I arrived, which on a really cold day might make for a chilly greeting, and the bathroom radiator needed bleeding which I managed to accomplish using the complimentary teaspoon!
Also, the TV kinda worked, but the remote control was dodgy, as was the replacement they gave me, so I couldn't easily switch channels and some were not obtainable at all.  BBC 1 for instance!
I must admit it was puzzling.  Selecting Channel 1 increased the volume.  Selecting channel 2 incremented the channel number, but did not actually allow that channel to be picked.  They gave me a new remote, which changed things but didn't greatly improve the situation.  Fortunately, I was not relying on the TV for entertainment.  I had better things to do in Chippenham, but it was a bit frustrating and I wasted minutes trying to figure out what was wrong.
The Wifi didn't connect to the internet, which I think they knew because the apparent surprise when I told them, seemed well-rehearsed.  They gave me an alternative log-in which I think was for their own accommodation's router, but that one worked.
There are flights of steep stairs and long dark corridors unless you can locate the timer switch for the lights, not all of which worked.
In general, it was OK.  A bit tired but for the price not bad.  Pity I couldn't try the breakfast.

No Basil or Sybill, but I would not have been surprised to meet the Major!

Cheap accommodation in comparison to other local accommodation. The guy on reception was friendly and helpful. The bedding was clean and fresh and the bed very comfy.....however....the whole place was VERY tired looking and in need of at thourough deep clean, update and many repairs throughout. Parking may be an issue for some. Walking distance to town centre. 

Cheap but not so cheerful

We turned up to this place waited 15 mins for the receptionist. Only asked my name when checking in ( this could have been anyone ) took us to the room and what we saw was absolutely disgusting. The room stunk of smoke and smelt like someone had died. Ceiling falling in by the looks of things, windows all smashed, and stuck open, bathroom ceiling paper/paint/ Ceiling fallen in, mould was on another level. Milk left I'm the fridge for I don't know how long, hairs in the fridge, dust everywhere. Room clearly hadn't been cleaned for months even years. I will attach pictures of the evidence. And they have said they will only pay us 70 pound. We've had to pay 230 pound on an emergency hotel as this place wasn't fit to stay in. Still trying to get this refund plus compensation.

Absolutely disgusting I would advise staying in a Premier Inn don't waste your money.

Avoid at all costs, this is not a fit place to stay, unless you like filthy toilets and mouldy bathrooms, filthy broken windows, stained carpets and stained lamp shades. The booking confirmation advised us of their enhanced cleaning and hygiene standards, I'd hate to see it before the enhancement. We left after 10 minutes, which we spent taking photos for our complaint.

Avoid! Avoid! Avoid!

This was the worst place I have ever stayed in my life. 
The cleaning must have been non existent for many years, ceiling falling in in the shower, very out of date electrical testing (years out) and walls paper thin (can hear any conversations from next room). 
When I cancelled a second stay (already booked) for the above reasons, no refund or even a response to emails. 
I understand this is a budget property, but there are still standards that should be met. 

The Pines Guest Accommodation

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Parking

Pool and beach

Business

Sports

Kids

Pets

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment