Name: Thornbury Lodge
Address: Bristol Road, Chepstow, Chepstow, Chepstow, BS35 3XL, United Kingdom
Rating: 7

Elevator/lift

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

All Spaces Non-Smoking (public and private)

Reception desk

General

Bridal suite

Non-smoking rooms

Shower/Bathtub

Toiletries

Rooms

Breakfast

Restaurant

Snack bar

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Parking

Event facilities

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Thornbury Golf Centre

Bristol Airport

Gloucestershire Airport

Thornbury Lodge

Chepstow

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I attended a family wedding at Thornbury Golf Centre and the family made a block booking of rooms at the Lodge. As I am disabled I telephoned well in advance to make sure they had a room suitable for me. I was assured that Room 3 on the ground floor would accommodate my mobility scooter, had a walk in shower and would be kept for me. Nearer the date, when I rang to pay, I was again assured the room was set aside for me. When I arrived the room had been let the previous day to someone else and I was allocated a room on the second floor which I  could not reach. No warning, no explanation, no apology. I sent a detailed letter of complaint. No reply. Be warned.

Fairway or rough?

Dear Sir/madam,
Just though I would drop you a line or two to congratulate you on the standard of service I received while staying with you on Tuesday. The room was a delight. Outstanding In every way. The staff in the golf club were courteous helpful and professional. The food was tasty, well presented and excellent value for money.  Highly recommended.

Stunning location

Booked here cos we were going to chepstow very friendly staff very helpful and rooms were really nice The house has been converted into rooms and done very well plus leaving the outside as original 
Bar and meals were ok and fairly priced considering its a golf club 
Ample car parking too 
Would stay here again if ever in Thornbury again

Our stay

Bed comfortable. Shower door difficult to manoeuvre around. Check in limited times as staff Keane by 8pm. there is no food or drink served after 8pm in this place. Which was not good for us as we had travelled over 200 miles to get here. Check out 10 30am. Again not great after a long journey the night before and then having to find somewhere to eat and drink ! Woken up in morning by staff accessing a store room next to room.
Not worth staying at if you are wanting a place to relax in of evening.

Disappointed and not 4☆ amenities 

This hotel is very good value for money in a lovely location. We stayed in a double room which was very comfortable with a spotless ensuite. We had a good night's sleep as the room was quiet and the bed was comfortable.
We had breakfast in the clubhouse the next morning and they had gluten free options. Staff were very helpful. We would stay here again.

Good value for the money in a lovely location.

Lovely golf course and lovely staff in the golf centre - but my room in the lodge was definitely not up to par!  It would appear that the accommodation is not a priority.  This is supported by the fact that reception is a short walk away in the golf centre and door entry to the accommodation is by entry code.

I stayed in a twin bed room on the ground floor, booked and paid for as double occupancy but in the event my other half was unable to travel so the room was paid for on the basis of double occupancy but only used by one person.    The en suite room had the bare essentials ie twin beds with lovely crisp sheets (but otherwise not a terribly comfortable  mattress); a  dressing table with mirror, and a tv -  but not a working telephone (thank heavens for mobile phones)  or an easy chair, the absence of which means that you sit on the bed or the dining room style chair at the dressing table.   There were no bedside lights or wall lights - only one ceiling light  which, annoyingly,  could only be switched on and off from the door.  The choice is is to leave it on all night (torture) or stub the toes in the dark on the way back from turning the light off.     There was also a wardrobe with safe, iron and ironing board -but a previous occupant  had punched a hole in the side some time previously and this hadn’t been repaired.  Additionally, I  had a dodgy kettle which didn’t always work - not very useful for the morning cuppa!

At least the room was on the ground floor so no problem with dragging a case up the stairs, and unlike some in my party I was not disturbed in the early hours by carousing of other guests.

Having mentioned all this on checkout and was told my comments would be passed to the lodge manager  (not seen over my two night stay) so I am hoping that this was indeed the case.  They also still practice covid safeguards so the room is not serviced during your stay and if you need extra tea and coffee, or amenities  this must be requested in the golf centre.

On the plus side, it’s a beautiful location and reasonably convenient for the town;  the breakfast (not included in the price ) was excellent, and the staff friendly.  What a shame they are let down by the accommodation.

Lovely golf course setting but my room was not up to par!

Great location rooms really nice and clean found all the staff friendly and helpful great golf facilities nice club house /restaurant 10 minutes walk away  you’ll find some great restaurants and pubs can highly recommend the the swan great staff very welcoming

Nice place to stay

The website describes the place as informal.. but on this occasion it was more like the Marie Celeste..no reception ( I arrived at 6.00pm).. a key code to get in.. and a key safe to access for the key to my room. It's an old house and felt a bit spooky..couldn't help wondering if I was the only person there.. perhaps I was. 

When I rang at 4pm to say I'd be a bit after 6.00pm was told about the key arrangements and er..if you want food theres lots of places in Thornbury. Yes..luckily there are.. Hawkes House proving rather good as I write this.. but I don't pay hotel prices to get Travel Lodge treatment. Not good enough... Thornbury  Lodge.. cheap treatment and off hand service at best. I won't be  back.

HOTEL? Without food? I don't think so.

Appalling experience which ruined my weekend. I had no sleep whatsoever. I was booked for two nights as I had an event at Thornbury castle on the Sunday. I had to check out after the first night. I checked in at 5pm to be told there would be no food available as they were closed to hotel guests for a private function. As a single female I was told to walk into town and eat there. I did walk into town in the dark and back which was not a comfortable experience.  The party was in full swing when I got back to my room at 9.30pm but I thought ok its a party that's fine. I managed to get to sleep despite the music blasting at about 12ish but was woken at 1am by screaming and shouting as partygoers went to bed. Again I thought fine they will go to bed and I'll get some sleep. The people (I don't know how many) in the room directly above me decided at this point to get their own sound system out and start blasting music until 4am. They were stomping about and it felt like they were going to come through the ceiling. The heating was off it was freezing cold but I got out of bed at 3.30am to go and ask them to stop. Another guest was already there knocking on the door and asked them to turn it down. They said they would. I explained i was directly underneath them and I had had no sleep. I was almost in tears at this point due to the lack of sleep and knowing my event the next day would be ruined. There were no staff on site to control the situation, they all go home.

Appalling experience which ruined my weekend. I had no sleep whatsoever

Stopped here for an overnighter en route to Newent. The rooms are large and comfortable and check in at the Golf Clubhouse was seamless. Breakfast in the clubhouse was well cooked and very relaxed. The only downside was the level of noise coming from other room's plumbing and TVs. That said its a very old lodge and only to be expected. The shower in the bathroom was super and I was very reluctant to get out!
Overall really good value for money.

Thornbury Lodge

Main amenities of the guest house

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Available rooms

Location

Description of the guest house

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Policies

Check-in terms and conditions

Paid on the spot

Payment