Name: The Royal Hotel Crewe, A BRILLIANT Collection
Address: 7 Nantwich Road, Crewe, Crewe, Crewe, CW2 6AG, United Kingdom
Rating: 7

Smoke-free property

Heating

Television in lobby

No elevators

Reception desk

General

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Billiards

Nightclub

Recreation

Free parking

Parking

Business center

Business

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Manchester Airport

Hawarden Airport

Liverpool John Lennon Airport

Manchester United Museum

Old Trafford

Whitworth Art Gallery

Manchester Museum

Museum of Science and Industry

Manchester Conference Centre

Manchester Palace Theatre

Manchester Central

Manchester Opera House

Manchester Central Library

Manchester Art Gallery

Albert Square

People's History Museum

Piccadilly Gardens

Royal Exchange Theatre

Exchange Square

Arndale Centre

Manchester Cathedral

National Football Museum

Etihad Stadium

Sefton Park

Wavertree Botanic Gardens

Philharmonic Hall

Liverpool City Church

Liverpool Metropolitan Cathedral

Liverpool Wheel

Albert Dock

World Museum Liverpool

Museum of Liverpool

Port of Liverpool Building

Anfield Road Stadium

The Royal Hotel Crewe, A BRILLIANT Collection

Crewe

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have an annual dinner in Crewe and it is getting harder and harder to find a hotel that can cater for us - so this year we ended up at The Royal.  It was not as bad as I had feared - thankfully I hadn’t read these reviews!  We had a meal (34 of us) and I have to say it was excellent - much better than I had imagined.  The staff were amazingly friendly and helpful. The function room was interesting but perfectly suitable.  Unfortunately the bar in the function room couldn’t be used - I think the pumps had been left a long time and the beer/lager was undrinkable but not a problem as there is a public bar just down the corridor.  The public bar is interesting - or some of the clients are.
In terms of the room, it was warm and fairly clean. A bit dated, but everything you need and big. Same with the bathroom. No curtain to the frosted glass window in the bathroom which I could imagine would worry some people. The bedding wasn’t brilliant and that combined with the room being on the front of the hotel next to the Nantwich Road many I didn’t sleep.
Breakfast looked ok, but I don’t bother.
Looks like the team are trying hard and suspect given a chance, they may turn it around.

Work in progress

We and our team were working in Crewe and booked 5 rooms for a 2 night stay. The rooms were NOTHING like advertised on their website. They were dated, with several broken elements, not to name broken bathroom handles which were sharp and actually ripped my clothes (room 31 to be precise). One of the rooms, our staff noted a strange smell. upon further investigation, there was an old pizza box on top of the wardrobe, covered in dusted with mouldy pizza inside. The sockets in our room, in particular, was dangerous. They were faulty and covered in masking tape. The extractor fan did not work. Two of our staff had floods from the rooms above, through the bathroom light (a severe electrical/fire risk). When these were reported, the staff came to the room, saw the flood and just walked away with no explanation or apology. We had to use the room bin to collect the water. The tap in our room had a constant drip. Road noise is problematic as is rooms on the first floor. One of our staff was placed on the first floor and couldn't sleep from the bass from the ground floor bar.   We had to stay an extra night and was accused of not paying despite showing them proof, direct from from our bank. This was later rectified and finally an apology about something. All I would say, is look at Trust Pilot as these seem to be very accurate reviews.  There have been lots of Google reviews left over months, with the management saying they will look at the issues.  Clearly this is just words as our experience, across 5 rooms, demonstrated that actions are not being taken. We have not had a single apology from this hotel. The rooms are old, broken and have severe health and safety issues - STAY AWAY!

Awful

Very good central location for Crewe Station and plenty of places to eat. Room a good size but very dated decor and window would not shut so all of the noise from the very busy street directly below the window could not be shut out and would be very busy at weekends at night as the hotel is above a pub. Towels threadbare and faeces in the toilet, a pubic hair in the bath as well so not entirely clean. Toiletries, tea and coffee provided. Bed made ominous spring noise when I sat on it and burn in carpet. Tv has good channels. However I did not stay the night as I had an overwhelming feeling of being unsafe and I left after 5 hours. Plenty of parking but needs better lighting. I would not recommend this hotel.

Abysmal left after 5 hours

Stayed for one night out of a booked 14 nights for work. Despite all the below problems the hotel have kept the full cost of 14 nights, and refuse to answer my emails.

Issues documented were;
 
•	No WI-FI which Alex would need to send the daily report and to communicate with the office/ home
•	Shower head was broken and wouldn’t stay in the holder without falling (see end of the video clip)
•	No water pressure in the shower and the temperature was freezing or boiling
•	Shower was also leaking as per the photo
•	No aircon as advertised
•	Room was not very clean
•	No evening meal available (see extract taken from their website saying the kitchen is open 5-8pm)
 
	They were happy to take the £25 per day for an evening meal and get it from the kebab shop across the road.
	Offered alcohol as a substitute for the £25 per day.

Not as advertised, appalling customer service and terrible rooms.

Fabulous hotel. Recently refurbished to a very high standard.
Very good breakfast,
Big car park at back of hotel.
Juliet the receptionist very smiley and friendly she could not do enough to help us, very impressed.
Will be returning again could not fault this hotel at all.😊

Stop over on way up to Lake District

Absolutely filthy. We stayed there for one night and found the following. There was bird crap in the inside of the window. Incomplete decoration on the electric cupboard, wallpaper falling off the walls, windows filthy, knob missing off wardrobe, damp mould in both the room and bathroom, in room refreshments were not replenished, only 1 tub of milk which was 2 months out of date. Bed not made properly, Booked because it said breakfast included. We were offered a croissant, piece of toast or cereal and told it would cost us £7.95 for breakfast. The room was so hot we slept badly and left as soon as we could. Never again.

Absolutely Terrible

Sooooo, I’m gutted to be only giving this hotel 3 stars. The hotel itself is nice, super clean and the staff (in particular Hari) are friendly and nice ! The reason for 3 stars, is simply down to the fact that it was a heatwave yesterday and I had no fan in my room and honestly had the worst sleep of my entire life. The reason this is disappointing and frustrating, is due to the fact that some rooms were provided with a fan and when I asked I was told there were not any left. I think if you are going to provide some bedrooms with a fan, this should be available to EVERY paying guest. (I am aware some rooms had a fan as my friend had one). Leaving there this morning exhausted, grumpy and frustrated was not how I wanted to feel leaving the hotel. I am unsure if I would return to be honest, never say never, but this has put me off a little. There is a pay and display car park behind the hotel, but you do not need to pay as you enter your car reg when you get to reception.

Such A Shame

We broke our journey at Crewe last week on our trip from Ireland. We were allocated rooms on the second floor. We have problems with stairs. Nobody would carry my case to my room. There’s no lift. What about disability access? We had a full English breakfast which was ok. We were to travel back today and specifically requested first floor rooms. These were promised … but on arriving last night we’d once again been allocated rooms on the second floor. This presents me with real problems and we’d been promised first floor rooms. We’d ordered rooms with breakfast (two of us). One other guest came in. There were three stale croissants on the buffet table and some pieces of fruit. We were told that from this week they didn’t serve full breakfasts. That was it! Due to a dietary requirement my companion cannot eat croissants. His breakfast therefore would have been an apple. Only after creating a tremendous fuss did they agree to toast some bread. I also requested some fresh croissants. Nobody seemed to care. Never again.

Abysmal

This is without doubt the worst hotel we've stayed at. The rooms are tired and the standard double is quite pokey with a very basic bathroom of questionable cleanliness. The wardrobe is just hilarious - you hang a shirt and the hanging space is so low the shirt bottom crumples in a pile on the shelf below. Arrived to no towels in room. Requested towels and they said they'd sort it immediately - still no towels the following morning. No milk, only one cup, no spoons. 
Went for breakfast and they tried to charge us £7.50 each stating that the reference to "Breakfast Included" only actually meant a continental one. After a few exchanges they agreed to let us have one as a "complimentary gesture". When it arrived only 2 or 3 minutes later, you could either laugh or cry at it. Why put a few tiny uncooked items on such a large freezing cold plate? My requested well done sausage was pretty much scared by the grill and there wasn't enough to feed a small child. 
Our friends had a dodgy plug socket that sparked when they unplugged their phone so the necessary safety precautions clearly don't exist.
Cleaner was argumentative. Carpets were really dusty. Rooms were steaming hot and very very noisy ( although it does mention this on their website tbf). There are definitely better ways to spend your £80!!! The hotel managers either need to sort this place out or just close it permanently. In the meantime, my advice would be to find somewhere else.

Just Don't

My wife and I stayed one night in a double bedroom on the first floor of this large hotel. Good sized room, nicely decorated with good quality furniture, however the loud heavy base themed music from the ground floor bar can be heard on the floors above the bar. The management of the building appear to  trying to promote a high energy Sports and Music Bar at a cost to the hotel guests. The hotel is conveniently located within easy walking distance of Crewe railway station and on a main road so expect road traffic noise as well as loud music. It's a low priced hotel option, but don't  expect a good night's sleep.

The Royal Hotel Crewe, A BRILLIANT Collection

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