Name: The George Hotel
Address: B6275, Darlington, Darlington, Darlington, DL2 3SW, United Kingdom
Rating: 8

24-hour reception

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Room service

Family room

VIP room amenities

Indoor Fireplace

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Concierge services

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Snack bar

Kitchen

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Fishing

Sun Deck

Recreation

Parking

Free Parking on Premises

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Teesside International Airport

Newcastle International Airport

The George Hotel

Darlington

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Fourth time staying at the George so far this year. Nice clean rooms, many updated, comfy beds, Mews rooms have their own private outside area. Cosy bar and restaurant with reasonable prices. Breakfast is excellent, freshly cooked to order. Pleasant helpful staff, particularly Adam who quickly dealt with a check in problem, showing hospitality as it should be.

Nice hotel/bar

Stayed one night arriving Wednesday 3 April 2024. Had stayed once before -- pre Covid I think. Anyway, a few wee details that need addressing. Our room was very clean, but on arrival we found that the WC hadn't been flushed. Evidence merrily floating in the loo. We flushed it away and chose not to mention it as bathroom was otherwise clean. No hand soap though. This meant opening a shower gel to wash hands. A small bar of soap would have been better. We only had one bedside table, and lamps at either side of bed didn't even have bulbs, though other lights available. On the positive side the bed was very comfy, the breakfast very good and the staff friendly. Just need to address some details.

Some Details Need Improved, But Would Use Again

Firstly, I would like to mention that my daughter works in the hospitality business and I know the stresses she has dealing with staff shortages, customer complaints, kitchen issues, stock shortages and so on so normally I am quite understanding and forgiving of any problems when I stay in or dine in a pub or hotel. That being said, my recent stay at the George Hotel was so awful that I can find nothing positive, other than the beautiful location, to write about.
From the very start, the booking process, should have been a warning sign but other than being annoyed, I didn't think much more about it. If you are thinking about booking this hotel, do not phone up to book! I was in the process of booking online but wanted to double check a few things before I went through with the booking so decided to phone the hotel directly. While on the phone and after I'd had my questions answered (about dogs in the bar) I asked for the price of the room I was about to book online on the Best Western booking site. To be clear, I wasn't using a 3rd party booking system, I was booking through Best Western directly. The George employee on the phone quoted me over £100 more for the room. The same room type, double with a garden view, she told me would be over £200 for 2 adults, one dog and breakfast for the one night! Funnily enough, I decided to book online instead. In hindsight, that should have been enough to make me look elsewhere.

The room seemed ok for one night and little things like dusty corners and curtains hanging off the rail could be ignored really. The bathroom was ok, nice touch of 2 little bottles of shower gel and 2 little bottles of shampoo. However, after using the toilet, I realised there was no hand soap, not even a little bar of soap. Opened a bottle of the shower gel and used that instead. I dined elsewhere that evening and on my return decided to have a drink in the bar before bed. I asked the person behind the bar if I could please have some hand soap for the room. She looked very puzzled and disappeared for a good 10 minutes. She then told me she had been to speak to housekeeping and they had told her that there was a soap dispenser on the wall. Well I was surprised and felt rather silly for asking and not seeing the dispenser on the wall so I apologised and thanked her for checking for me. Obviously the first thing I did when I returned to the room was look for the soap dispenser. There wasn't one, there were not even any holes on the walls where one may have been hung at some point. There was no sign of any soap anywhere, only the tiny toiletry bottles on the sink. I even took photos of the bathroom thinking I would mention it the next morning. The next morning however was so bad, I didn't even bother to mention the soap or show my photos of the bathroom. The bed was awful! I woke up numerous times during the night feeling like I was sinking into a deep hole. I'm only 9 stone and felt too heavy for the mattress. Definitely not suitable for a heavier person.

The reason for my stay was I was meeting up with other family in Kirkby Stephen for the vintage bus Easter Rally which we attend every year. Normally, we do not stay anywhere overnight but this was a special occasion. My daughter was traveling from nearby so I asked the staff on the Friday night if my daughter could join us in the morning and if I could pay for an extra breakfast. I was told this would be fine but to just pay when checking out. I asked what time breakfast was served and was told it started at 8:30am. I arranged with my daughter to be there before 9am to have breakfast at 9am. The breakfast menu was just a black and white printed piece of A4 paper. My partner ordered a full English breakfast, my daughter ordered a full vegetarian English breakfast and I asked for porridge and some pancakes. I was told there was no porridge or pancakes. Very annoying after spending time choosing something when those items on the paper menu could have just quickly been crossed out before being handed to a customer. The dining area was fairly busy at that time, not all the tables were full but there were a few people eating their breakfasts. I was told there were pastries and croissants, cereal and other items around the corner and to help myself. I decided to wait a little while until the 2 cooked breakfasts arrived before going to get mine. So we all waited. After 20 minutes, I decided to go get myself something from the continental selection. There was some fresh fruit, but it didn't look very nice at all and anyway there were no bowls to put any into. The cereal choices were rice crispies, cornflakes or museli but no bowls. There were no pastries of any kind. So I returned to our table empty handed and the next time a member of staff walked past I said there were no pastries and could they please bring out some more and said we had been waiting over 30 minutes for 2 cooked breakfasts. I was told they had only 1 chef that morning so things were taking longer. Now 40 minutes since ordering, I decided to go and check if the pastries had been restocked, still no croissants or whatever else there was supposed to be. I stopped a member of staff and asked for a bowl so I could at least have some cereal and enquired about the cooked breakfasts not arriving yet, I was told it was because vegetarian cooked breakfasts take longer to cook!!!!!. Feeling very angry and frustrated as we would now be late meeting up with our relatives in Kirkby Stephen, I was relieved to find a bowl so I could have a bowl of cereal at least. A member of staff came to the table to offer me a jammy flapjack as they had run out of pastries, it looked incredibly sweet and not something I would want for breakfast so I politely declined and asked again about our cooked breakfasts. I was now 50 minutes since we'd ordered and he said he would go and check again in the kitchen. Finally, the 2 cooked breakfasts arrived. The vegetarian breakfast was exactly the same as the normal breakfast except for 2 vegetable rolls instead of sausages, which my daughter informed me are very quick and easy to cook. We went outside to take our dog for a quick walk on the grass before checking out and there is a paved area outside our block of rooms. I tripped on a loose paving stone and annoyingly scuffed the front of my shoe. I took photos of the loose paving, which was sticking up about an inch and a half, but decided against making a fuss about it as there was another customer standing at the check out part of the bar and he was very angry and refusing to pay for his breakfasts. Apparently he had waited 30 minutes for his, little did he know how lucky he was. The member of staff disappeared for about 5 minutes. At that point, there was just me and this other guest with no staff in sight. On the bar was a piece of paper with all the guest names and other details on it! Just left there for anyone to see!! I think it was what they marked off the breakfasts on as I could see some names with a line through them and how many breakfasts they had booked. Not good to leave items with peoples full names on for anyone to see!! When the member of staff returned she agreed not to charge the angry customer and he left vowing never to come back. I told her how unhappy I was with the whole stay and she said she would remove the charge for the dog (£10) and the extra breakfast! I said that really, there had been no extra breakfast anyway as I only had a bowl of cheap cereal as they didn't have the pancakes or porridge I ordered and that we had waited over 50 minutes for 2 mediocre cooked breakfasts. She said there was nothing else she could do about it and I was in a hurry so left.

Awful

Only had lunch good quality but rather pricey for what you got.  Very accommodating and clean, even the history of the place was good.  The rear backs on to the river nice views and seating altho could do with a good tidy up, dead leafs etc now should be removed.

Great atmosphere but pricey food.

Just returned after a night at The George Hotel. We had a standard room which had everything we needed. Although the hotel is close to a road we couldn't hear any traffic noise. Had a reasonable priced evening meal which was excellent. All the staff we met couldn't  have been more friendly and professional. We will definitely be returning.

Perfect hotel for a relaxing break.

Nice clean rooms, many updated, comfy beds, Mews rooms have their own private outside area. Cosy bar and restaurant with reasonable prices. Breakfast is excellent, freshly cooked to order. Pleasant helpful staff.

It started off really well, our room was superb and we liked the character of the whole place. It’s full of history and age, needs a bit of repair in places but our room was large, clean and comfy. 
However when we went to bed alI we could hear was the loudest music ever. I know it’s a pub but it was absolutely ridiculous. 
Thankfully we always travel with very good ear plugs and we were very tired so did manage to sleep. I woke at gone midnight, took an ear plug out and the music was still on full blast. At 6am we had northern soul at a lesser decibel level but still loud enough for us to recognise all the lyrics. 
Had we not had ear plugs we wouldn’t have got a wink of sleep. 
If booking, especially at a weekend, I would check what events they have and ask for a room that isn’t affected by noise if you want a good nights sleep. Nothing on their website or Facebook page gave us any idea that a music event was on whist we were there, nor did they let us know when we booked or checked in. 
We thought it was a quiet country pub/hotel…unfortunately on the night we stayed it wasn’t.

Ear plugs were a necessity

Highly recommend The George. Really friendly welcoming staff, delicious food, lovely rooms - very clean, good size & packed with lots of goodies to make your stay more comfortable. But the best thing for us was how welcoming the staff were with our dogs - they really were welcomed as fellow guests! As a result all the diners started chatting to each other about dogs & it created a wonderful convivial atmosphere. We are returning at the end of our holiday & I’m looking forward to it very much. Well worth a visit.

Friendly welcoming staff & very comfortable rooms plus wonderful fresh food. A real find.

GEORGE REVIEW

Just had a three night stay at the The George in Piercebridge what a lovely place.
From the garden and table area looking over the river and bridge to the characterful themed hotel all was great. Lovely clean modern rooms and great food and breakfast looked after by staff Karin, Amanda & Oliver

Will stay again at this gem.

JP Manchester - Sept 2023

The George - Piercebridge - Sept 2023

Quality Hotel, We stayed here for 1 night the welcome was brilliant, Amazing fews of the River, Bedroom very spacious and spotless, we had a few drinks and some food in the bar it was very good. Breakfast was amazing we will definitely be back next time we are in the area. 

The George Hotel

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