Name: Portland House Hotel at Derby Conference Centre
Address: London Road, Derby, Derby, Derby, DE24 8UX, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

Heating

Garden

No elevators

General

Non-smoking rooms

Hairdryer

Shower/Bathtub

Shower

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Laundry

Dry-cleaning

Luggage storage

Iron

Services and amenities

Breakfast

Restaurant

Vending machine

Packed Lunches

Meals

Free Wi-Fi

Internet

Parking

Business center

Event facilities

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

The Derby Conference Centre

Derby Arena

Pride Park Stadium

The Roundhouse

East Midlands Airport

Birmingham International Airport

Coventry Airport

Portland House Hotel at Derby Conference Centre

Derby

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

On arrival it looked promising even till we had sat at our table.
Food started to arrive at 7.30 and we were starving but omg the portions were like school.dinners.
The prawn cocktail was stopped on plate and as for rhe turkey dinner well look at pics even the blokes said kebabs after.
The entertainment was boring and long wait at bar.


Fire and Ice

Hotel staff are really friendly and the evening was great. We had a corporate works party. But the rooms are so dated and the size of a uni dorm bedroom and the decor takes me back to the 80s. My room was also bot the cleanest. The food quality was poor too. Evening and breakfast was a solid 3/10. Warm food always goes down better. I wouldn’t recommend.

Hotel is poor

We had booked at an alternative location for our office Christmas party. But they informed us a few weeks ago that they had to cancel it as they couldn’t get a license to hold it!!

So I rang around worrying that I wouldn’t get somewhere else. I managed to get us booked into the Conference Centre, and was hoping it would be ok so as not to disappoint my work colleagues.

I didn’t need to have worried, it was ran to perfection. There must have been 500 guests in total, the service was exemplary, the games to win decent prizes was unexpected, and a great touch.

The food was decent, served at the correct temperature and the staff went above and beyond is ensuring everyone had a great time.

Yes it wasn’t our first choice for our works Christmas party, but I can say 100%, it’s our first choice next year!!

Many thanks to all the staff for a great night.

The Perfect Works Christmas Party!

Attended for the Fire and Ice Christmas Party with work colleagues. Although we had a great night as a team, the hotel was really quite poor. The rooms are very much a 1 star, very very basic and quite dirty. The beef looked like a spam fritter, really quite strange. Not sure where Fire and Ice came in? Awoke next morning  with 13 bites around my ankles and arms. Management was very apologetic about it. Breakfast wasn’t too bad, although the sausage was a bit gristly. No lifts in the building so be prepared to carry your bags up  potentially 3 flights of stairs

Very poor rooms, disappointing

Stayed here for our company Christmas party. Firstly unsure where to start with how disappointed we all were with the rooms, food and party.
The rooms are like student accommodation and very small and basic. They are not the cleanest rooms either. The food at the party was also unpleasant, i choose pate for starters and it was terrible and had hard gristle in it. The beef wasn't sliced beef but came more like a meatloaf ( which i thought was stuffing) Another member of my party had turkey and couldn't eat it cause it was so dry. All the meals were cold. The best part of the meal was the sweet. If you  have the drinks package, you can only go and have one drink at a time, even if you want a soft drink. It was utter chaos at the bars. If you had to buy your drinks they were so expensive too. 
There were far too many people in the party rooms and you could hardly move and no room at all to dance if you wanted too. The breakfast was a buffet which looked like it hod been there for a while so i asked for all fresh food to be made. All in all a terrible christmas party and couldn't wait to get home. i wouldn't recommend this accommodation or event to people. Save your money and go elsewhere 

Christmas Party Ruined  

The hotel is a lovely old building but the metal framed windows are next to useless. The bathroom ones didn’t close and even at the rear of the hotel you still get noise. The noise from the heating system is like trying to sleep on the runway at Eastmidlands airport. Even after the heating had gone off the room was still very stuffy.

Wouldn’t want to stay again

Nice building but single glazed windows near a busy road meant I got very little sleep. The room was very small room felt claustrophobic. Very old decor gave a cheap feel. Food was good. Staff were friendly.

No sleep

A brilliant stay! The hotel on our first night was extremely busy, a reunion of some sort I believe, but the staff made sure we had space to enjoy our meal. The breakfast was as excellent as we remembered, and our son’s recollection of his earlier stay for his sister’s graduation was reinforced, with his wife sharing the experience this time. Wi.ll definitely stay here again.

Excellent stay.

I had booked a room for 3 nights as I was visiting my grandchildren who live in Derby. I had arrived on the Friday night. The room seemed ok but very dark and decorated very poorly and had patches of different shades everywhere. It was a very hot weekend and was relieved to find there a desk fan in the room.  I switched on the fan.  It was a disappointment when I put the fan.  So much dust flew out off the fan and straight all over me and the bedding.  There was dust everywhere. I had to open the doors and the window and take a shower and put my clothes in the wash bag.   I managed to shake off the dust from the bed but was very upset as I had to clean the room.  On the Saturday morning I went down to the dining area to have the breakfast I had paid for the night before. I was then greeted by a lady on the entrance to the dining room who made me very embarrassed as she said I had to pay £10 as she could not find my name was not on the list.  I had explained that I had already paid the night before. She then told me to pay again and she would speak with reception later on. I refused to pay again so she kept me waiting and walked off to reception to check and then came back. She did not apologise but told me to enter the dining room.  She had embarrassed me as she did not believe me to begin with. 
 On the Saturday night I arrived back at the hotel at 10pm.  I had arranged to meet the family, again on the Sunday morning as we had arranged to take out the grandchildren out again. 
On arrival back to the hotel, I was shocked to find so many people standing outside the hotel, smoking Cannabis and Youths riding around on Scooters and looking in the cars.  I was disgusted that the whole hotel was shaking and vibrating with bass and the smell of Cannabis was disgusting.  There was a party going on at the hotel and she Sound of bass was so loud, the corridors where vibrating, and shaking.  I could not understand as why I had not been told what was happening at the hotel that evening. I HAD NOT BEEN TOLD THAT THERE WOULD BE A PARTY.   I had come to the hotel to rest, not be kept up all night. I went up to my room and phoned the reception. I asked when the music would stop. I was told on the phone, by the reception that the music would stop at midnight. NO APOLOGY.  I thought the music would end soon.  By 12.30 the music continued and my bed was still shaking as well as all the doors in the corridor. I tried to call reception again but they would not answer the phone. 
There was a DJ playing music at extreme volume. The music was so loud and must have been using a sound system equivalent to what is used in a night club as you could feel so much bass going through the corridors and room. I had not been warned. There were no notices, nothing to say there would be a party.  
Had I known, I would have arranged a stay somewhere else. I was very upset as the music did not stop until way after 2.30pm.  I did speak to the reception on the Monday before I departed and spoke to a receptionist called Jamie, who agreed with me that I should have been informed and that notices should have been put up on the walls to warn people.  As the manager was not there, Jamie said I should write an email to the manager.  
I wrote an email 3 weeks ago to the manager and also a letter addressed to the manager. Until this day I had never had a reply to my letter or email. The manager had ignored me.  I have had no apology or nothing. I have to visit Derby on a regular basis but will NEVER stay at the hotel Portland House, Derby Conference Centre EVER AGAIN. 
I feel very let down, disgusted that nobody even acknowledge my email and letter.   I feel they are so unprofessional and I am not happy at all as I could not sleep and this caused me problem when I had to take the Grand kids to play sport the next morning.  I was not well will lack of energy due to the lack of sleep the hotel.  I am disgusted with the service and will never use this hotel ever again.

POOR CUSTOMER SERVICE

Booked a 5  night stay. Rooms are overpriced, we upgraded to the  so called bridal suite as this is the only room that has a king size bed., and the original room allocated was very small.  The room is very basic and average size and didn’t warrant the extra £20 a night.  The rooms are not  serviced unless you request it.  Even then this did not happen until after we complained.  Breakfast was ok.  Staff friendly. We would not recommend this hotel. Nor will we stay here again.

Portland House Hotel at Derby Conference Centre

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment