Name: Elen's Castle Hotel
Address: Dolwyddelan, Dolwyddelan, Dolwyddelan, Dolwyddelan, LL25 0EJ, United Kingdom
Rating: 8

Smoke-free property

Heating

Garden

Terrace

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

Electric car charging

General

Non-smoking rooms

Family room

Cable TV

DVD Player

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Luggage storage

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Hiking

Fishing

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Cycling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Valley International Airport

Elen's Castle Hotel

Dolwyddelan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

WARNING DO NOT STAY HERE!!!! 

Absolutely disgusting customer service towards my family. I had travelled 4 hours to Snowdonia with my 12 week old baby to have a relaxing few days away in the mountains but this was quickly turned into a nightmare by the hotel landlady. Her behaviour was psychotic and she really shouldn’t be in the hospitality business. 
I complained about the state of my room as it had brown marks all over the walls and just felt dirty. 
When questioned about the state of the room she was very standoffish and said you can have another room or check out, which is the most obscene thing to say to someone staying at your hotel!
 I asked my partner to go look at the other room but he didn’t even get that far as the lady just kicked off and said we weren’t allowed to stay there and went screaming to her husband to get rid of us. I’m glad she did as she did us a favour, I would not want to breathe the same toxic air as her!! Iv never been treated so badly or stayed in a hotel that was so filthy in my life and especially with a new born baby.

Elen’s disgusting castle

Wonderful stay for two nights for our hiking trip to Wales. Great location, comfy bed and clean room, friendly and welcoming hosts who went above and beyond, and an amazing breakfast.
Would definitely visit again. Thanks for having us. Leanne & Jack x

Lovely stay!!

On arrival the gentleman was nice and polite who checked us in. Room was fine for the price, I wouldn’t expect anything amazing as we only paid a very reasonable price for the night. Room was a little chilly at times but to be expected for such an old building. 
I’m not one to write reviews but due to the service we received the following day I felt it necessary. Following the stay I looked back on reviews and can see the attitude of the landlady is a problem for many, so this may not impact the service, as it seems these comments aren’t taken on board.
We sat down for breakfast and it was empty, the landlady who was serving us made us feel unwelcome, not a single smile or polite greeting. Many people were coming in and sitting at the wrong tables who were getting told quite abruptly to sit where there was placemats. 
On checking my husband came down with the key, the land lady looked at him with not one comment and walked off upstairs. He was about to tell her my 5 year old son has broken a plate in the room but he didn’t get chance. 
I went back up to the room a couple of minutes later to explain to her my son had broken a small plate. As I came up I tried to explain this to her but she didn’t even stop and let me speak she just walked right past (as I was speaking). I couldn’t believe how rude this was as I was trying to apologise. I felt really uncomfortable and could not fathom how someone could just walk past a customer who trying to speak to them. It cost nothing to be polite.

Ruined by rudeness

Stayed here for two nights, It is a lovely building, and the bar area in particular is filled with character, although it wasn't really used for drinks during our stay. The breakfast was made with good quality bacon and sausage and the eggs were a rich orange, we didn't eat in the evening here but I'd assume from the breakfast it would have been good. I suppose one could argue the rooms were a little dated but it was generally in keeping with the theme and atmosphere of the building and I kind of liked that, the bed was comfortable. Everything was very clean and tidy. Happy with the service and the charge. It is a lovely village and there were some beautiful little walks and a 13th-century castle less than a mile away. The shower mixer in room one was a conundrum wrapped up in an enigma and we battled each other both mornings (probably me being a bit thick on how it works) The couple who owned it kept a polite distance, particularly the lady but would give advice if asked. I would stay there again. I could see that the building was up for sale online, so the lack of enthusiasm may well be that they feel it's time to put their feet up. If it's enthusiasm your after then pay a visit to the Gwydyr pub 100yds down the road, there are a few characters in there!  :) 

Steady as you go, kind of place. 

A group of walking friends have been using Elen's Castle Hotel as our base for over 30 years every year.  Adam, Helen and their family and staff are most welcoming, accomodate our needs as a walking group and provide a fantastic atmosphere and friendship during our stay, which lasts over 3 days (Friday to Monday).

I'd highly recommend Elen's Castle Hotel because of its location to explore other parts of north wales.

Annual Walking Group

Nice welcoming cosy hotel. The owners look after you from the minute you step through the door. Ample parking. Breakfast delicious and plentiful. Good bar with a decent selection of drinks. Rooms clean and tidy with all the facilities you need.

Nice cosy hotel

We had two days away in North Wales with the family.  We booked into the family room which was ideal as everyone had their own space.
Owners were very welcoming; we ate at the restaurant both nights and had lovely meals.  The beds were very comfortable and we found the whole experience relaxing.  Dolywyddellyn is beautiful and relatively quiet, ideally located for many of the attractions of Snowdonia/Eryri.
Owners were very helpful and made our stay even more enjoyable.
Definitely recommend and we will be back again soon.

Excellent stay in beautiful surroundings.

Lovely couple running this place - dog friendly (except for breakfast when dog needs to be crated in room or in your car). I booked this quite last minute around other accomodation. £100/ night for a single occupancy in a double bed, and shower/ bath room (extra for a dog/ night). The room was a bit tight on space and I could hear the family next door, but it was good enough. Felt safe as a single female traveller, and no issues with parking. Slightly overpriced I felt (£80 for single occupancy would have reflected for me, and not / night cost for the dog - surely the cleaning takes the same whether there for one night or more?!) Food is large portions (mind the lasagne - it'll burn your mouth - but tastes good when you let it cool for a long time!) and in season you need to make a reservation. About 10 mins drive from Betys. Thre are walks from the door here, so you don't need to drive. Would reccommend.

Cosy, kind, easy parking, good shower

Just returned from a 2night stay  at the Ellen Castle. Friendly staff..lovely food..beautiful surroundings and owners that are doing a fantastic job in strange times.Thank you we had an amazing short break

Lovely hotel

Just got back from a couple of nights stay at Elen's Castle and will be booking a return visit very soon. 
 
 Hotel is spotless inside and out, the 3 bed suite we had was more than big enough for us, beds comfortable and the shower works perfect with really good water pressure.

 The owners are really friendly, they give you your privacy and space if that's what you want but equally will spend time chatting with you over a drink or two. During one conversation I planned our walk up Snowden using their advice, from where to park, which routes to take, clothing etc. 

 Service in the resteraunt is really good, well spoken and polite staff, food served in good time and cooked to a high standard. Breakfast is top quality produce and again cooked to a really good standard. 
 
 Overall very happy with our stay and will be booking again before long.

Elen's Castle Hotel

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Paid on the spot

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