Name: Hetland Hall
Address: Carrutherstown, 1, Dumfries, Dumfries, Dumfries, DG1 4JX, United Kingdom
Rating: 9

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Luggage storage

Wake-up service

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Meals

Internet access

Internet

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Dino Park

Hetland Hall

Dumfries

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We’ve just had a family wedding here right from the start of the journey it was brilliant the wedding coordinator was great nothing to much trouble the hotel was beautiful views are amazing and the day ran seamlessly from the start food was incredible and staff couldn’t do enough the hotel accommodation was clean beautifully decorated we really couldn’t have asked for more

Family wedding

Stayed as a family of 4 (2 teenagers) in room 206. This room was a great size and the kids each had their own bed too which was ideal. Everything was very clean and the games on the tv were good fun. Bathroom was a good aize with big fluffy bath towels provided for us all. 

Food was great, we had breakfast and dinner on both days of our stay and really enjoyed the food. Service was great and all staff were very helpful at all times. Decor in hotel is lovely. 

Hotel was probably better for just couples rather than teenagers but we would definitely return as a couple as we really enjoyed our stay.

Lovely stay, food particularly good!

Fancy place with great rooms and great meals and staff.
The rooms are beautiful and quiet and the parking is provided.
Meals and service in the dining room are exquisite both dinner and breakfast - this is a must stay in your travels.
Try the fish pie!!!!Mmmmmm

Belvedere

We used a voucher that our son had given us for Christmas  and did a DB&B deal we booked the Honeymoon suite and it was gorgeous the evening meal was delicious. We then moved through to the lounge to sit cosily by the open fire but unfortunately they had a leak above the bar area and the water was dripping through one of the roof lights onto the floor, so we were asked to move to another lounge that they opened for us but unfortunately even though they turned on the heat when we went in it was so cold that we just couldn't sit in it and went back to the reception area and had our drink there. We then tried the other lounge again about 1/2 an hour later this time wearing our jumpers it was still to cold so we got another couple of drinks each and went back to our room as being a suite had a lovely sitting area in it. But my husband noticed that at the other fancier lounge we were charged more for the same 2 drinks yes it was only 90p more per round but it was more the fact that they moved us there then charged extra for the privilege. No one sat in the fancier lounge as it was far to cold i think most people went to their rooms. Overall the stay was great the staff were lovely, we understand these things happen and was outwithbtheir control but to charge us extra for drinks under the circumstances they could have given us them for free or charged the same price as the smaller lounge not more

Romantic night away

Hetland Hall is a beautiful hotel with lovely staff and great service. The staff are so friendly and helpful. Our room was lovely with great views. The food was delicious and again great service. Lynn looked after us and was very attentive. It was great value for money, I would highly recommend a stay here.

Beautiful hotel, friendly staff and great service.

We booked on a room and breakfast package for my husbands birthday. Due to unforeseen circumstances our little baby was unwell so we brought her with us. We arrived to a gorgeous building, stunning gardens and the reception was lovely. Girl on reception was ok, not overly friendly but fine. We informed we had a little intruder and she told us instantly we would need to pay £20 on top of the £140 for a classic room as we had a child with us. I was a bit taken aback and never questioned this at the time but just checked in as we had pre booked afternoon tea for 3pm.
Room was lovely, nice and warm. Bed I would say was really small but we are used to a king at home but very clean etc and no complaints. Anyways the issues all started with afternoon tea. This was pre booked for 3pm and was informed by staff we had to book it directly to give ample time for preparing the tea. Lounge was nice and beautifully decorated but something was just off…the staff seemed moody, unhappy and just really disinterested. We were seated and got our coffee straight away assuming our cakes etc would be on its way. We ordered a burger and chips for little one. We waited 30 minutes and no food, no approach or anything. When we questioned it the little ones was brought out within 10 seconds, chips freezing and clearly had just been sitting on the pass. We were then informed it be quite a wait for our afternoon tea as it is made fresh…confused as it was made in advance? 55 minutes later it arrived. We had a very grumpy unhappy toddler and the vibe just wasn’t good. Coffees freezing, no offers of top ups. The tea itself was actually lovely, soup was nice touch although it was freezing but plenty to go round. We eventually caught eye of the manager and I vented my frustrations. She did listen and at first offered to remove the child’s lunch however our issue was with the tea. We found out the chef had left and did not prepare the tea and this was why there was a delay. We are fairly laid back people and some communication would have been appreciated and could have avoided disgruntled customers. Anyways eventually we were given our tea for free which was very kind but definitely warranted. We did feel we were being spoken about behind the bar area which is completely unacceptable. This is hospitality and the lack of training is very obvious which is a shame considering the RAD group prides itself on a customer experience. We left to go back to our room and we went to reception to query this £20 charge. We were told it was because we were using linen, cot which we were not as we provided our own and then it was because it was for breakfast. A £10.50 breakfast for a 2 year old warrants £20? Then we were told I don’t make the prices…an answer from someone who clearly cannot deal with managing customers expectations of who has any interest in helping someone. I complained via social media as I was so upset and we received a quick response which was appreciated and in the morning the £20 was removed. Breakfast was beautiful and such a lovely welcoming hardworking team who made us feel really welcome which really gave the 2 stars. I would not recommend coming to Hetland again to anyone which is a shame as we love a lot of their other establishments. Beautiful hotel but let down so badly by inexperience staffed who really do not care about the customer or the customer experience. Such ashame. Hope the owners take this feedback on board to prevent anyone else feeling this way. 

Very disappointing

Would we stay again? Probably as maybe we just caught it on an off day. 

The really good stuff… Excellent value for ££! £139 DBB on a late deal.  The hotel is beautiful in an amazing setting/location, very convenient for seeing the area.  Lots of parking & really well lit in the evening. The grounds and outdoor areas looked immaculate, sadly due to the weather we couldn’t explore, but the little we saw wish we could’ve seen more. 

It’s very modern and well designed/decorated and really clean. Our room, Room 2, which was located just off reception/restaurant was gorgeous. Dual aspect, really large considering we’d booked a classic double room, huge bed, lovely bathroom with an enormous bath. 

The restaurant is cosy, and intimate with attentive & not intrusive staff. Bar prices are what we expected with a good selection of drinks and wine menu. £28.50 for a bottle of Malbec. 

Food was lovely, with good portion sizes more than what we expected on a DBB rate. Breakfast equally as nice. All produce was of a good standard, cooked really well, as a very fussy eater I usually struggle with food, but plenty of choice and accommodated my preferences/requests. 

Not so good, but easily fixable…. On arrival the receptionist was very dismissive & couldn’t find our booking. She looked quite pee’d off in all honesty that we’d turned up. Gave us really vague directions to find our room as it wasn’t as obvious as other rooms to find. After walking around and asking her again we finally found it. Everyone has a bad day so maybe this was hers. 

The weather had changed from the sunny days previously experienced & the room was really cold. The bathroom even colder. We put the heater on which had zero impact even after a couple of hours, as the room was huge & the heater small. The same for the bathroom which was a shame cause the bath was incredible which we sadly didn’t use as the room was so cold. Maybe if the hotel put heating on an hour or so prior to check in this could help. 

We didn’t have a very good nights sleep due to a number of factors. The room being cold & the heater very noisy, so had to turn it off which meant in the night we were cold, but when covered for some time it was too hot. The mattress was lumpy & pillows uncomfortable. I can usually sleep anywhere! Maybe a couple of other pillows in the room to choose from. 

There was a wedding party in an annexe to the restaurant who were so noisy (we get they’re excited & celebrating), but felt it impacted on our experience. Not the hotels fault, but a door closing to this area could  resolve this. 

We waited quite a while between starter & main and a few things were missed off our plates but the staff resolved quick enough. 

On check out, the same receptionist was on duty. She still looked as interested as on our arrival. I mentioned the room temperature & how easily this could be rectified to give guests a good experience. I shouldn’t have bothered! 

Overall an ok stay, but easily could be excellent.

Wish we could give 5*! Issues are fixable. Maybe just a bad day to visit.

My stay here has been exceptional, the grounds beautifully maintained very relaxing to sit in especially with a glass of wine and the sun shining, our room is very clean and very modern,the staff couldn't be any more helpful especially, Sam and Stuart who were in the dining room 2 pleasant young people with lovely personalities making our stay here more enjoyable. 
Martha Fraser

A special birthday treat for my sister

Would highly recommend a visit for afternoon tea. Visited today and everything was perfect. The staff were friendly and helpful and the vegan afternoon tea was outstanding. Certainly the best afternoon tea we have had and a real treat.

Vegan Afternoon Tea

My husband and I have just had a fantastic stay at Hetland Hall. We booked two nights with dinner and breakfast. Our room was stunning and tastefully done and very clean, the whole house is beautiful and staff were very attentive and helpful. We couldn't fault the food and service at all. A big thank you to Robin, Sam and the young lad behind the bar (sorry we didn't catch your name) for looking after us. You couldn't do enough for us and the service you provided was second to none. You are truly an asset to Hetland Hall. Thank you all and we hope to return soon.
Keith & Gary

Hetland Hall

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