Name: The Pier Hotel
Address: 4 Grand Parade, Eastbourne Seafront, Eastbourne Seafront, Eastbourne Seafront, BN21 3EH, United Kingdom
Rating: 8

Smoke-free property

All Spaces Non-Smoking (public and private)

Reception desk

General

Restaurant

Meals

Free Wi-Fi

Internet

No parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Eastbourne Beach

Devonshire Park Theatre

Eastbourne Heritage Centre

Western Lawns

Princes Park

Fort Fun

Airport Brighton

London Gatwick Airport

The Pier Hotel

Eastbourne Seafront

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The receptionist, although very sweet, seemed quite unsure of herself and nervous. The room we had was very small room 112, and the bed took up about ¾ of the room. There was only one double plug socket. The view from the window was a wall!! The bathroom door would not close. The walls were paper thin, and we heard a mobile conversation from the room above us very clearly. Doors being slammed all night, and the noise from the attached bar was unbearable. We were glad that we were only staying one night, but that one night cost us £172! There were no glasses in the room and the bed was up against the wall, so there was not enough room for tables on each side. There was no fresh air as the window didn't open enough. No lift was available to this room, which was not good as my wife is disabled. Breakfast was included, but the toaster was dangerous as you have to rummage underneath it to extract the toast. This hotel states it is 4 star, but it does not reach that standard by a long chalk. We will not be returning.

Will not be back. Very disappointed. 

Fantastic hotel very clean nice friendly staff beautiful view from our room . Good selection for breakfast and a good full English. Nice and peaceful place good surroundings ie pier right opposite hotel good local restaurants shops etc all round great experience 

Good stay at pier hotel

Chose to stay in Eastbourne after visiting a friend in Seaford. 
Firstly Eastbourne has changed a hell of a lot.  Not for the better. Infact its now equal to those dreadful east coast resorts like lowestoft and Clacton.
We chose the pier Hotel as the website promised great things at good value.
The hotel decor is lovely,  however the rooms (singles) were not as planned.  One room was fine, and is the one pictured in brochure,  however the other single was much smaller  bizarre shaped Bathroom, with hot tap stuck off and no lids on either tap. The toilet was terribly placed and there was no shelf, no glass, and dusty. The room had cobwebs everywhere and had 2 screws where a mirror should be. 
It was the same price as the better room, but was 2/3 the size. 
Avoid at all cost, and especially Eastbourne.  Choose Brighton instead.

Very Disappointing 

We stayed for one night and paying over £100 we expected a little bit more. The room was very small but with a huge bathroom. The shower wasn't working well because of an issue with the hose. A hair drier had a very similar issue. The toothbrush holder was not cleaned after the previous guest. A tray with tea/ coffee was covered in dotted sugar. The staff was very friendly and the bed was comfortable, good location. 

Disappointed 

The Hotel is very disappointing and certainly not a four star experience. The staff are friendly but inexperienced and in short supply. The receptionist doubled as bar staff but could not work the till. The room is dated with a 80s Artex ceiling, warn furniture, mattress and blocked sink. The room does not have a phone, so contact with reception is via the stairs or one person lift. The Hotel bar was not open and the very polite night manager refused to serve us a drink either at the bar or as part of room service. We will not be staying again.

Very Poor Service 

I booked a couple of rooms for myself and a colleague while working in the area.
Upon arriving they insisted on taking a card for any damages - seemed an odd greeting and as the rooms had been paid in advance seemed a little tacky.
The hotel itself wos ok although the room was not great with a large gap under the door and a bit of a sloped floor.
I would not come rush back.

Ok for the night.

My wife and I had a sea facing room looking at the pier. The room was excellent.we had two nights at the hotel. Parking is good as you can park with a permit costing 2 pounds per day which is not too bad. The service was very good. There was a mix up when we booked in regarding the room first allocated, but it was quickly sorted.
I would highly recommend the hotel. Location is brilliant. 

Eastbourne at it’s finest.

Just returned from an enjoyable weekend at The Pier Hotel. Good value for money, central location, clean and tidy. Great range of breakfast on offer most enjoyable. 
The staff were all hospitable.  A special mention to Angela who was extremely helpful and had great local knowledge and was there to advise us as required, which was much appreciated. A nod to Max our breakfast server was a lovely kind efficient young man with a pleasant manner. 
All in all we would recommend this hotel for a weekend away.

THE FAB FOUR

Beautiful single room,very clean!! Bed was so comfortable and room was warm but not overly so. The staff were fantastic,couldn't do enough for me,from reception to housekeeping and Nigel the breakfast chef. Breakfast was plentiful, continental and cooked,you could have both,well worth the £10  charge. Would I stay again? Big yes! 

Wonderful 2 night stay.

Very friendly team. The hotel is old but they have renovated it. The bedroom was nice the bathroom old but clean. We had a sea view right opposite the pier which I liked but the pier has a clock that chimes every 15 mins and that continues to after 10pm. The road outside is fairly busy so there was a bit of traffic noise overnight. I can't say I felt terribly rested. The shower in the bathroom was an old mixer tap and it was a wee bit temperamental. 

Generally I would say it is a 3 star hotel and at £80 a night without breakfast I am not sure that is the best value. However, it was a great location and the people were friendly.  Would I go back? Probably not.

The Pier Hotel

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