Name: Calverts Hotel
Address: Quay Street, Newport, Newport, Newport, PO30 5BA, United Kingdom
Rating: 4

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Room service

Shower/Bathtub

Wardrobe/Closet

Linens

Rooms

Wake-up service

Services and amenities

Restaurant

Kettle

Meals

Internet access

Internet

No parking

Parking

Beach/pool towels

Pool and beach

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Quay Arts

Southampton Airport

Bournemouth Airport

Calverts Hotel

Newport

The staff here are lovely, but the hotel... faded glory is being extremely kind. My single room was tiny, tatty, the window was extremely dirty, the bathroom window was totally clear and looked out onto the street - privacy was compromised. Neither window would open and the room was hot and airless. There was no shower (looks like it had been removed a long time ago), the bath had black bits in it. The tiles had seen much better days in the last century. One tap on the sink has lost it's top. The flat screen TV is tiny. There was an electric extension strip across the floor with wires trailing. Not very safe. I had a shock when I was awoken by the sound of crashing bottles at 5AM, when the empties were collected.
The location in the centre of Newport is good, but this really needs some money investing in it. I realise this would raise prices, but I'd rather pay more for a decent room. I left early because I couldn't stand it any longer and went elsewhere. I received an updated invoice that first refunded my unused nights, then added a cancellation charge exactly equal to the refund.

I won't ever stop here again.

Unsatisfactory.

My partner come here with his mate and the staff was so rude, the rooms was absolutely horrible. On arrival they tried saying that I didn’t have enough funds in my account to pay for the room and it has been declined when I got through to booking.com they said they have give me false information because it has all gone through successfully. My partner goes to the room and the room was full of flies, mould, dirty bedding with blood on it and bogies on the wall, when he went to tell the front manager on desk they said there was no rooms left but when he was leaving the next day and told the young man at reception he said there was loads of rooms left. Tried ringing up to get some sort of an apology or refund but they completely blanked me

Absolutely disgusting 

Don’t be taken in by the price, this is seriously the worst hotel I’ve ever stayed in- and I’ve stayed in a few shockers. 
Not really sure where to begin.
The one redeemable point is that the staff are pleasant. 
I stayed in room 8. I think I got about 3 hours sleep across two nights of staying. There are water pipes in the walls so any time anyone on a higher floor runs a tap, it makes a ridiculous amount of noise in the room. This obviously happens through the night. There is also a massive water stain on the ceiling above the bed where there has clearly been a leak in the past. Any time someone walks about in the hotel at night the noise of creaky floorboards reverberates around the room and wakens you up. 
The gaps under the room doors are big so the hallway light shines through and the curtains are hanging almost off the windows so even if you close them light from the alleyway down the side of the hotel shines into the room. 
The bathroom is the worst part, and this was not limited to room 8, several of my colleagues were staying at the same time and we were all shocked by it. Firstly it’s carpeted, which in a bathroom, especially one that’s going to be used by lots of people and will need to be cleaned regularly, is insane. The carpet in room 26 bathroom stank of urine and the toilet wasn’t fixed to the floor properly. The bathroom towels smell of damp and are old and need replaced.  The rooms don’t have showers- well- some had shower heads but no mount, some had shower mounts but no shower head, some had neither so I guess it’s a “lucky” dip. All rooms have grubby looking baths. But it takes so long to get hot water out of the taps (which the hotel do acknowledge because of the building’s age) so filling the bath takes forever. Oddly they still give you shower gel… The light above the bathroom sink in room 8 doesn’t work, nor in 26 or 32. A shelf and a hook would be useful in the bathroom, but if I’m honest it’s not where the improvements should begin.
The door to room 26 gets blocked every time the stair way door is open. This feels very dangerous, and if there were ever a fire could block the person in the room while people are evacuating. 
The furniture in the rooms is tatty. The decor is old and marked. The carpet has seen many better days. To be honest, the best part of the stay was checking out. If I had to stay again, I’d probably just pay the £2 for overnight parking and sleep in my car- even if the parking says it’ll run out at 4.30am I’d still probably get more sleep than I did in this hotel.  


Honest review: worst hotel I’ve ever stayed in

Very spacious twin room. Very clean. Decor in the room looked new. More places to hang things in bathroom would be useful. Lots of space to sit on ground floor.
Parking is on the street. Breakfast is available but we did not sample it this time as we needed to move the car by 8am so we decided to go onto our next destination. 
Really liked the staff - very friendly and helpful. Deserves more visitors. Would be good if they plumbed in their smartlooking coffee machine, too.

Really welcoming staff and a quirky building

Dont waste your money. Entering the room the first thing i noticed was the mirror wasnt straight so walked over to straighten it but it was fixed to the wall! Hand basin not big enough for the taps, toilet not fixed to the floor and shower curtain and fixings for a shower but  no shower ( even little bottles of shower gel left for us!). My husband went to ask where it was to be told if it breaks we dont fix it. When we tried to run a bath ( which looked like it needed a good clean) it took 40 mins to get two inches of water. Reading the info they leave in the room it says you cant have takeaway food in the room and  when we opened the window the gutter outside was full of takeaway boxes ! 

Faulty Towers

Due to an earlier incident of racist behaviour from the maanger we found outselves here for one night.
Honestly, its a dump, there is no hiding that. 
But they smiled as they took our money, which is more than the other hotel

well.. at least they are not racisit

I read the reviews, but was swayed by the price of £91 for two nights, much cheaper than the Travelodge, a stones throw away.  The hotel looks dated but quaint from the outside, better from the inside and I was pleasantly surprised.

The hotel, and room 31 in particular are clean and tidy, the WiFi was not great so I used 4G, the bathroom is carpeted... but overall, the single room was fine.

The hotel is just about central, although Newport is small so an 8 minute walk and you are in the town centre.

My only complaint is that the 2nd floor room was TOO DAMNED HOT.  I needed to go to the local B&M to buy a cheap fan.  The room was sweltering, even with the window open it was impossible to sleep.  You can borrow an Iron and ironing board, there is a hairdryer and flat screen TV in the room, but the male on reception gave a very quick "No" when I asked if they may have a fan.

Top Tip to the Calverts Hotel - invest in some fans and put them in all of the top floor rooms.  I cannot stress how impossible it was to sleep until 01:00 in the morning when some heat left the room - for this reason, I doubt if I could return, as I spent two uncomfortable nights in room 31.  It wqs approximately 23 degrees in the sun, felt like 35 degrees in room 31.

The Travelodge Newport has fans.

An honest review of a not bad hotel in the Isle of Wight

My friend and I stayed in room 18 (a family room consisting of a double bed, a single bed and an en-suite) during this year’s Isle of Wight music festival.  I was delighted when the lovely Vicky in the bookings department contacted me around 9 months after I’d asked to be included on the waiting list to tell me that Calverts had a room for us.  Having later read the reviews I was a little nervous, but still happy that we would be only a 15 minute walk from the festival site.  I didn’t expect much and was delighted with what we found.  The room was very clean, the bed linen crisp and the room was light and airy.  Fresh towels were offered when needed, the all important loo roll topped up during a daily maid service (which I definitely hadn’t been expecting) and tea and coffee facilities provided.  Previous reviews will alert you to the fact that this hotel is not a five star establishment, so don’t expect that.  And yes, the hot water situation isn’t good.  But what you can expect is a really friendly service (Vicky went out of her way to change our booking to a room with separate beds, and a member staff is on duty ALL NIGHT, every night to let customers in), a beautiful old building (which is admittedly tired), and a clean, bright room.  I’d recommend room 18 if you want a particularly quiet room because it’s off the main corridor.  You will also be a stone’s throw from a truly beautiful gem of a town with the best tea room I’ve ever visited, a jewellery shop selling fabulous handmade pieces and many other boutique shops.  I would stay there again for sure - in fact, my friend and I have our names down for next year.  Parking tip: the hotel has no parking but at least one nearby short stay car park offers a parking permit to cover longer stays.  Our three day parking permit cost £22).

Excellent value for money, crisp linen, really friendly staff.

Customer service was rubbish and some customers really rude, noisy lots of banging don’t stay here want my money back.unbelievable never would stay here in the future I would not recommend not staying here

The room smelled like a taxidermist’s bin. It was the kind of room where people come to end their lives with pills. 
The window had been rendered opaque by pigeon faeces so I was unable to enjoy the brick wall view outside.
Running water seems to be an extra I forgot to request - as was breathable air.
The bed felt like I was laying on a dead body, which I may well have been. I was afraid to look. 
I have had to have counselling to treat the trauma of staying in this hotel.

Calverts Hotel

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