Name: Baltic Quays Apartments
Address: Mill Road Baltic Quay,Mill Road, Gateshead, Gateshead, Gateshead, NE8 3QW, United Kingdom
Rating: 8

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Free Wi-Fi

Internet

Offsite parking reservations required

Parking

Pets Not Allowed

Pets

Location

At the apartment

Baltic Flour Mills

The Sage

Trinity Maritime Centre

Live Theatre Newcastle

Bessie Surtees House

High Level Bridge

Victoria Tunnel

Biscuit Factory

Alderman Fenwick's House

Genting Casino Newcastle

Newcastle International Airport

Durham Tees Valley Airport

Baltic Quays Apartments

Gateshead

Looked nothing like the photos, service was terrible and was promised riverside view, wasn’t luxurious or riverside at all wouldn’t recommend this place even though it looks good on the photos the location wasn’t close to city and in a pretty dodgy area

Absolute Shocker

We stayed in an apartment via Airbnb and what a place. Yes to gain access is a bit of a pain with security doors but once you are in you are in for a treat. What a view over the River Tyne and bridge, Easy access into the City. Secure parking. 

Superb apartment, fantastic view

A Lot More than a Disappointment

Believing the 5*reviews and ‘luxurious’ description I decided to splash out and treat myself to this flat for a 4 night stay. On my arrival, tired after my journey, I wanted to just relax and sit on the balcony. Where do I begin with what greeted me?  A very sticky entrance lobby should have alerted me, but then I found that the balcony door handle was broken off, the balcony floor was stained and dirty with a couple of empty condom packets on it and cigarette butts.  Then I looked at the bed: there were toothpaste & makeup stains on the pillows & sheets, I stripped off the base sheet to find a really disgusting mattress topper with blood & other nasty looking stains on.  Next I found large dark stains on the carpet and a big wet patch in the seating area.  The carpet had obviously not been hoovered as there were lots of crumbs on the floor by the sofa and lots of bits on the carpet in all areas.  There was even some dried pasta behind a cushion on the sofa.  In the kitchen there were bits of food in the grill pan, and a filthy pair of oven gloves. In the bathroom I could hardly believe that a dirty, stained toilet roll had been left on the holder.  It took over an hour to find (and photograph) all this.  I had to make a couple of phone calls to the owner about this , and after a while she phoned to say she couldn’t come but would send her cleaner over in half an hour. I can’t say I had much faith if this was the “cleaner”.  She came & I left for a short walk to give her space.  When I returned she had left the door unlocked so that anyone might have walked in, stolen my case, or worse.  The owner had said she couldn’t come herself until around 9pm with a fresh mattress topper and pillows to make up the bed.  Meantime, this all took about 3 hours to sort out and I had been forced to put back a dinner reservation with a friend to get it all sorted.  When I got back from dinner the bed had been made up and doorhandle fixed but I understandably felt uneasy about both the security issue and the cleanliness of the flat generally.  I had hoped to eat in while staying but was totally put off.  Later, I sent the owner a few pictures and told her about the security issue.  I didn’t receive any reply.  I got on with my trip and then wrote again to the owner on my return from further travel, and ironically she responded that she was on a family holiday and didn’t consider this merited an immediate reply!  Well, it had been my holiday too….  Understandably I would not recommend this flat but do check out the photos and decide for yourself.

118 Baltic Quay - A Lot More than a Disappointment

Beautiful modern apartment, very stylish, with everything you could possibly need. Lovely views from the little balcony. Really enjoyed our two days in Newcastle. Would definitely recommend this apartment. 

118 baltic quay

Please beware of booking this property. I am still chasing the return of my £200 deposit 6 weeks after staying. I’ve had several promises that the refund was being ‘processed’ but it never appears to actually reach me. Communication is difficult, calls and emails go largely unanswered. Booking.com have been made fully aware of the situation and I’m awaiting an update from them. As for the apartment itself, the property is simply not maintained and there are pigeon droppings covering the whole balcony, rather ruining the ‘stunning views’ headline. See pictures attached.
I have seen several negative reviews on several social media sites relating to deposits being taken but never refunded.

Refund of £200 deposit - QualityStreets ltd. Rogue agents. BEWARE!

After we booked our card was charged an additional £200 as a "deposit" which was never mentioned - 3 months later we are still fighting to get this money back!
We booked as a last minute trip and were instantly put off by the terrible customer service. We didn't once see the face of the man dealing with our booking - and in hindsight we see why.
Going in the place looked lovely, but a quick look showed everything. It was filthy, shelves and door handles were literally hanging off, the boiler was leaking, there was almost no kitchen stuff and the things that were there were dirty. The bedding was covered in hair and crumbs, there were wires hanging out of the walls... The window in the bedroom was broken and didn't close (see last pic) which left the room freezing on one of the coldest nights of the year - the radiator was also broken so we couldn't warm up! Also, when we went to use the shower it went ice cold after 3 minutes - we had to boil water in kettles and pans to pour in the bath in order to wash.
Honestly, this is the worst place I've ever stayed, everything about it was horrific. We were there for two nights and seriously considered coming home after the first. 
This was booked through Booking.com who say the owners of the apartment have now disconnected their phone line - so they have removed this apartment from the site - even so, it is something to be aware of.

Disgusting and fraudulent - stole £200!

Travelled up to Newcastle for the Culture Club/ Belinda Carlisle/ Thompson twins gig at the Metro radio arena and based ourselves here for 1 night, a beautiful apartment, had everything we needed and the host Keri was very easy going, a wonderful night in Newcastle made even better by our lovely apartment.. £104 for the saturday night inc a parking space, worth every penny! Used booking . com

Flat 118 Baltic Quay

Absolutely fantastic. 
Great views 
Spotless place well equipped with all you need. 
Ideal location for Sage and Baltic and only 15-20 mind from train station and Newcastle shopping. 
Just awesome will definitely stay again. 
Found it through Bookings.com 

Baltic Quays Apartments

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