Name: Rivers Hotel
Address: Green Lane Riverside Park,Green Lane, Gateshead, Gateshead, Gateshead, NE10 0SB, United Kingdom
Rating: 9

Internet access

Internet

Location

Bill Quay Community Farm

Newcastle International Airport

Teesside International Airport

Rivers Hotel

Gateshead

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

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water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Five months ago I reserved two nights' accommodation at this hotel on a non-cancellable basis, as part of a two week tour.  Two weeks before I was due to arrive there, I received a standardised, impersonal email from them stating that my booking had been cancelled.  There was no apology or explanation for this.  I thought they might have made a mistake, and contacted them twice by email and twice by telephone, but they did not respond to me.

Had I cancelled my booking, I would have forfeited the entire cost of my stay.  However, they feel able to cancel my booking without reason or penalty, at very short notice.  

Please note this has nothing to do with Covid-19 - all travel restrictions are lifted here and all my other booked hotels are happily receiving guests.

Unreliable, discourteous and unprofessional

Very good time at the hotel. Staff were very attentive and for the cost of the whole time there it was very very good. Location on the Tyne was lovely too. The food was really really nice and the price of the food was more than reasonable.

Recent Visit

Deb and Bev were great very friendly place, lovely food.
if its a stay or a stepping off point for a night on the toon, i can not recomend a better place for the money, get a room facing the tyne for an excelent view, the resteraunt faces the tyne and sitting ther for breafast looking out is great.
5 out of 5 for us

great place

A lovely hotel we stayed at for a weekend break. The staff were first class. Very courtious and polite. Hotel was very clean. Rooms were serviced daily. Bed was a little on the small side for a double. A half hour walk to nearest metro station made this an ideal base.

Excellent hotel

I recently stayed at the Rivers Hotel for three nights.  The room was warm and very clean, and the bed was  SO comfortable. The room had a wonderful view of the river.  All of the staff were very pleasant, friendly and attentive:  nothing was too much trouble for them. Best of all, people with autism were being trained in various aspects of the hospitality trade and they were so dedicated and lovely, a joy to meet. I shall definitely be using this hotel again and I recommend it wholeheartedly.


Such a Happy Time

Quite reasonably priced I had booked via the net. I got a little disconcerted when my GPS seemed to lead me into the middle of a slightly run down industrial estate.
The hotel itself is actually quite nice (no frills, though). It is directly situated on the river - and, if you have business early morning in the centre, you might best be travelling by boat. The morning rush hour congestion is absolutely atrocious (by no fault of the hotel, of course)

Basic Overnight facility

I had a quick meeting to attend in Newcastle and needed a place to stay with good car parking, and within easy reach of the centre of Newcastle. The Rivers Hotel was just about 15 mins from the centre of Newcastle subject to traffic conditions. The Hotel is as promised right on the River Tyne, and has within the building an eatery.
The eatery was open for food until 7.00 p.m. However the bar remained open later.
This Hotel is great  for accommodation with a River view.
The staff are very friendly.

Hidden Gem

I work there as a internship from Gateshead college and my favourite food is the onion rings are absoultely amazing and the staff who work there are very helpful to everyone they have a diner bus too!

we just had our son's 7th birthday party here, great party package, just provide your own entertainment. they even provided balloons.

Food was great for the kids, loads of it, and lots of compliments from the other parents. 

Staff are friendly and helpful. and couldn't do enough. 

Really cool bus, where we had the food portion of the party, well equipped function room also, and a little climbing frame for the kids

I would highly reccomend. 

Amazing place for a party

We visited the hotel recently as we were thinking of hiring the venue's function room for my wife's 50th birthday party. Since a river view room was available for a very reasonable price we decided to have lunch and then stay over. We absolutely loved the hotel, the location is fantastic, the room was basic but very smart, clean and comfortable. We're going to confirm our function booking today and we've already decided to go back for two nights next week, even though we only live 10 minutes away. When staying in venues like this, what makes a memorable and positive impression more than anything else is the attitude and effort of the staff team, and that was particularly evident in this instance: Bev at Reception and Sarah the Manager were the epitome of helpful, friendly professionalism. Chris, who was working in the Diner is also a great asset to the venue. We'll look forward to our next visit.

Rivers Hotel

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