Name: Alba Lodge
Address: 232 Renfrew Street Glasgow,Renfrew St, Glasgow, Glasgow, Glasgow, G3 6TX, United Kingdom
Rating: 5

Air conditioning

Smoke-free property

No elevators

Reception desk

General

Family room

Hairdryer

Rooms

Iron and board

Luggage storage

Services and amenities

Internet access

In-room internet

Internet

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Centre for Contemporary Art

Baird Hall

Grosvenor Princes Casino

Centre for Contemporary Arts

Tenement House

Royal Highland Fusiliers Museum

Lloyd Jerome Gallery

The Mitchell Library

Willow Tearooms

Chinatown

Compass Gallery

Pavilion Theatre

Royal Concert Hall

Buchanan Galleries

Lighthouse

George Square

Gallery of Modern Art

Hunterian Museum

Kelvingrove Art Gallery and Museum

Botanic Gardens

Glasgow Science Centre

Tall Ship at Glasgow Harbour

Glasgow Cathedral

St Mungo's Museum of Religious Life and Art

People's Palace and Winter Gardens

Glasgow Necropolis

Glasgow Green

Celtic Park

Glasgow International Airport

Glasgow Prestwick Airport

Edinburgh Airport

Edinburgh Zoo

Scottish National Gallery of Modern Art

Royal Botanic Garden

Edinburgh Castle

Scotch Whisky Heritage Centre

Princes Street Gardens

Camera Obscura and World of Illusions

Royal Scottish Academy Art Gallery

National Gallery of Scotland

Scott Monument

Museum on the Mound

National Museum of Scotland

St. Giles' Cathedral

Edinburgh Dungeon

Calton Hill

Our Dynamic Earth

Palace of Holyroodhouse

Arthur's Seat

Royal Yacht Britannia

Holyrood Park

Alba Lodge

Glasgow

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

They said that the cancelation was free. But when I did it they refused, saying it was too late. Then they refused accomodating me because the room was already ocupied! So I should have my money back!

They lied about being free cancel

On June 25, 2016, we called this establishment  and booked two rooms for Monday, June 27th. We were told the rooms would cost 52.00 pounds and 72.00 pounds respectively.  We gave them our credit card number to establish the reservation.  When we arrived on Monday, the 27th and attempted to check in we were informed that the cost of the rooms had changed and that we would be charged over twice as much for each room (139.00, and 170.00 pounds).  We told the gentleman at the desk that we had reserved the room two days earlier at the lower, initial price.  He said that reserving a room at the Alba house with a credit card didn't provide any price guarantee.  He then became argumentative and asked us to provide proof that they gave us the price they quoted.  Needless to say, we left the establishment without staying there.  In summary, if you want to get screwed by an immoral,  money grubbing, “family owned business” this is the place for you.

The Bait and Switch

I was extremely disappointed with this bandb, I found them unreliable and not of a professional reputation.  These are my reasons:

I booked via booking.com at least two months (July-August) before my travel time in October for a work conference.  I noticed about a month (in September), that I had to share a bathroom and toilet.  I didn't like the idea, so I contacted to upgrade to an en-suite room on the 30th of September 2015.  

I was informed to cancel my previous booking and the guy I spoke to  said he would book another for 50 pounds.  Which would be 15 pounds more for the night, I agreed.  He then advised me that, the re-booking was done and all I needed to do was appear on the day with my payments.  He advised me to do it on the phone because I get a 6pounds discount fee as opposed to rebooking through booking.com.  We even discussed the distance from the b and b to the conference.

On the 27th of Oct, I contacted the bandb because, I noticed that, I had the previous booking confirmation  unknown to me that, the bandb had not rebooked my room or perhaps gave my room out to someone else.  I contacted them because I needed to be complete a reimbursement form in advance.  I spoke to a guy on the phone who claimed he was so busy and that he would contact in 5 minutes.  The guy didn't so therefore, I called back.  I was then told again he would call back in 5 minutes because his system was down.  He asked for my details in which I gave to him.  After almost 30mins, I contacted again as he did not contact me.  I was told my booking was cancelled and they had no rooms left and there was nothing he could do because I had no evidence and his manager was not available. I was refused the right to speak to anyone else.  And after a certain period of time, no one answered the phone again. 

I was travelling on the same day immediately after work and left stranded with no where to stay.  I spent hours of my break time in stress and the rest of my evening stressed.  There was no sense of sympathy or empathy or professionalism with this b and b.  Despite the fact that, I was travelling to Glasgow that evening. I was told the manager was on holiday and to call back the next day.  I was left with no where to stay has most places where all booked.  I had to get my sister to find me somewhere to stay while I was in the train as my battery at ran out trying to talk this people.  Please consider your choice before booking with them.  I went online after this incident and noticed there were very similar negative feedbacks like mine.  If only I review this before booking them, perhaps I wouldn't have gone through this stress.

disadpointing

Agreed a price with a gentleman on reception to stay a set amount of nights each week for £114, not a great price, but not bad. I was planning on coming back every week for 6 months at the least and had it been favourable, I would of recommended it to colleagues who may have done the same. Came back to stay the next week and was told that I needed to pay £20 for a late check-out on top of the £114 I'd already agreed. Tried to explain to the manager that I'd agreed a price including the late check out with the other gentleman. This price was £114, he didn't seem to be able to grasp this concept, so I ended up having to pay an extra £20 on top of what I'd already paid for the stay I'd agreed a week earlier. Needless to stay I won't be staying here for the next 6 months and I won't be recommending it to even my worst enemy. First room i stayed in was reasonable, clean and comfy. Second room was dirty and seemed to be below the most excessive stamper in the whole of Glasgow. 

Poor staff. Poor hotel. Poor business.

Unchanged bed sheets.
Poor staff.
Disgraceful bathrooms.
Abysmal customer service, once they have your money they don't care.
Carpets smelled of stale alcohol vomit.

WENT TO ANOTHER HOTEL <~~~ TAKE NOTE!!

Shocking

We booked this hotel last minute.Can honestly say,great hotel.Breakfast was bad.Staff great,need to go to local merchant and sell hotel more expensiveif get good breakfast ingredients.Chen you are you are delightful member of staff.Kéep up your good work.Nothing is to much trouble for you.Hotels get a bad review,but people dn't see what work goes into running it.I would come back here anytime,and only stay 30 minutes away.😃

Alba Lodge

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