Name: Cross Keys Hotel by Greene King Inns
Address: Middlesborough Rd, Guisborough, Guisborough, Guisborough, TS14 6RW, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

General

Non-smoking rooms

Family room

Shower

Rooms

Accessibility features

Accessibility

Restaurant

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Free parking

Free Parking on Premises

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Guisborough Forest

Teesside International Airport

Cross Keys Hotel by Greene King Inns

Guisborough

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Visited the restaurant when passing at lunch time. Had a meal and drink, contemporary style restaurant, very clean and comfortable. The meals were very good, excellent chips and pies, and the service, Leanne, was friendly and prompt. Overall a very enjoyable visit and we will happily return.

Good Restaurant.

Clean, comfortable rooms. Staff very friendly and helpful.

Food was good, had breakfast and dinner, never felt rushed and all staff that I dealt with were friendly and efficient

Lovely setting at the foot of the hills, yes it’s next to a busy road but I can’t say that the road noise was particularly noticeable during my stay 

Thanks to Anthony and the team for a pleasant stay.

A pleasant and relaxing stay

Have to admit that having read these reviews we were a little sceptical about what we were going to find.  However, was pleasantly surprised.  The room, although quite ‘corporate’ was a good size with everything needed.  The bed was large and very comfortable.  Yes, the bathroom could do with updating and definitely needs a new shower as the water just trickled out, but it was clean as was the room (could do with a lick of paint on some walls).  All staff members were friendly, polite and accommodating.
Ate in restaurant for both evening meal and breakfast and although nothing to rave about, the food was perfectly acceptable.  Am conscious here that we tend to over spice/season our own cooking for personal taste and it was possibly just a little bland for us.
Although located on a main road, we had no issues at all with traffic noise or noise from the car park, which our room overlooked.
I am somewhat bemused by some of these reviews.  No, it’s not 5* luxury, but that’s not what you are paying for. It’s clean, functional and perfectly acceptable accommodation & if in the area again would not hesitate to stay here in the future.

Pleasant Stay

Nice pub and clean but the food was not up to my standards, calamari was slightly overcooked so was a little rubbery and burger was well undercooked.
I’m not one to complain so didn’t eat it, staff never asked once if all was ok.
Stairway to upstairs rooms smelt very damp and rooms need updating, bathroom is tired.

Not my best experience

Well, we were very disappointed with the room (no 2) we stayed in this weekend. It was so tired it was almost asleep! These are the details:
Not many plug sockets. They had plugged in a 4 plug extension to accommodate this!
No ventilation or air con. The room was boiling. An electric fan was provided (which had to be plugged into the extension)
The bed moved when you sat either side of it. This revealed loads of dust and there was rubbish left under the bed from a previous guest (crisp packet and bottle lid)
Then the bathroom
Toilet flush handle very loose
Toilet roll holders very loose
Shower dribbled a pitiful amount of water, hardly enough to rinse soap from hair and body
But, more off putting than all of this was the state of the seals around the bath and the walls and ceiling. They were black with mildew/ mould. Not nice at all.
We were only there for 2 nights and decided to put up with it (we did only take 1 shower each as couldn't face another)
Greene King - come on. These rooms need to be modernised. People pay a lot of money now and expect functional and clean rooms at the very least. I accept that you are budget accommodation but that should not mean compromising in any area.
Sadly, we would think twice about staying in other GK accommodation based on this experience.
On a positive note, the breakfast was lovely and the staff were friendly.

Sadly, not up to standard

Staff were excellent, they were attentive and delightful. Our evening meal was poor, but breakfast the following morning was good. Our room was clean enough but tired and in need of maintenance. It had obviously had a major roof leak at some point which hasn't been completely dealt with. The bathroom needed attention.

Staff excellent - Needs a refresh

Stayed overnight and had evening meal and breakfast.  The room was clean, bed large and comfortable. Really appreciated the mini green and black chocolate, the coffee bags rather than instant and the fact you could ask for fresh milk.  Evening meal was good.  Appreciated the variety, staff were all helpful and friendly.  Breakfast was nice, especially the coffee! Waiting staff attentive and warm.
Unfortunately, although all above is positive I've had to only mark a 3 as the bathroom was really unpleasant.  The damp smell was noticeable as soon as you opened the door. Mould was around the bath sealant and the panels on the sink so damp that paint hand peeled and the 'wood' underneath was swollen and crumbling. After a long day travelling a nice shower or bath is something to look forward to but I tried to spend as little time in there as possible!  I don't think the bathroom was dirty, I'm sure the cleaners had tried their best considering the condition.
All in all a good stay apart from the bathroom!

Comfortable bed, nice food.. bathroom in desperate need of renovation

Just stopped off with our son for drinks and maybe a light bite. Barely any  vegan options so ordered chips for each  of us. £10.50 for 8 chips each lol. Daylight robbery, avoid at all costs. Expensive dri ks to and set on a dual  carriageway. They did   not attempt to sort out the issue even though the waitress agreed the amount was disgusting.

Expensive and tiny portions

First room had clumps of hair on carpet. Clearly not been hoovered. Black mold growing around bath. Shower not enough pressure to have a shower. Dual carriage way right outside window

Second room still dirty carpets. Blavk mold still in bathroom. Shower even worse, so bad I had to hand wash. Shower head replaced with one with black mold on face. Dual carriage way again right outside my window

Food was OK. Took 45mins to come out. Stood for 25mins waiting to pay. All in all one of the worst hotels I've stayed in in 7years of travelling for work. Will not be back!!!

Worst in 7years!!!!

Very reluctant to leave this bad review as I always feel awful however, its only fare that people get a true reflection of the rooms before they hand over their hard earned money. We have been to the Cross Keys for food before, food was OK 7/10 and the interior of the pub itself is beautiful. If you're wanting somewhere to call for a bite to eat and a drink whilst out walking passing etc then I would recommend. We booked a room as we were going to go for a hike the following morning, we payed £100 for one night without breakfast. Upon arrival we asked for help with the WiFi to be told by reception lady " we dont deal with technical stuff" As soon as I walked into the room I hated it! There was condensation drips all down the paintwork, mould on the ceiling in the room and even worse in the bathroom, bath dirty with mold on the taps and plug, bathroom cupboard dropping to bits, bedding dirty and the whole room and en suite needs a thorough deep clean. The cleaners definitely need to up their game. We left the room and asked at reception for a refund, it was a different woman at reception this time and she was lovely, couldn't have apologised more. She talked us through the refund process as we booked on booking. I do feel for the staff as its the chain who should be investing more and reducing prices until they do! £100 is a joke to ask for those rooms.

Cross Keys Hotel by Greene King Inns

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Meals

Internet

Parking

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

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