Name: The First Hurdle Guest House
Address: 9-10 Upper Church Street, Gwent, Gwent, Gwent, NP16 5EX, United Kingdom
Rating: 7

Smoke-free property

Heating

Security guard

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Spanish

English

Italian

Multi-language staff

Languages Spoken

Fishing

Recreation

Beauty services

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Chepstow Museum

Gate House

Symonds Yat Rock

Bristol Airport

Gloucestershire Airport

Cardiff Airport

The First Hurdle Guest House

Gwent

Great location for visiting Chepstow. Room was comfortable and the staff were great, nothing was too much trouble - particularly for Olivia  who waited until 23.45 hours to enable me to check in after my train journey was substantially delayed. What wonderful service !  In addition award winning Stone Rock pizzeria incorporated within the premises provided great food.

The First Hurdle is first class

Firstly I’d like to say how pleasant the young guy dealing with the bar was when we arrived and allowing us to put our bikes in our rooms.
We were planning to eat within your Pizza restaurant for the evening and while having a drink in the Bar the owner came in at the same time as two cyclists who were on the same ride and in my opinion was extremely rude to them about their bikes and no better addressing her staff, the guy who was looking after the bar / front of house and the young lady who was making up the pizza boxes. 
If you can be that off with people that earn your living you then don’t deserve to be supported in any other way, hence we eat elsewhere. 
I stayed in Room 10 and to make a statement as you did about the refurbishment to turn it towards a Boutique Hotel which had a broken window, cobwebs around the ceiling in the bedroom, the toilet wobbled from side to side, the paint work around the skirting hadn’t been finished, I only had shampoo to wash with not shower gel and to be honest the ‘Full English breakfast’ wasn’t that great with over done bacon and a few black bits on your plate that’s kept you guessing what was it supposed to be. 
Overall it’s a good thing I wasn’t the hotel inspector as they would have lost their Stars!

Wales End to End

5 star hotel, never. Our room had a bath with just a shower head on the wall. Started to run the bath whilst pottering about then went to check it and the water was freezing, the shower head had cold water coming from it and also the sink. Let the owners know so they "boosted the hot water" waited a while and was exactly the same. Cobwebs on the ceiling, room not made up after our first night and also cup's not cleaned after an evening cuppa, obviously no housekeeping here. The carpet where my was getting ready for the evening was stained and dirty, breakfasts were left as a number of our group weren't to to pleased with their black fried eggs. All in all not worth the money, nowhere near and had the cheek to charge us £220 for a 2 night stay. Needless to say that we as a party will not be staying there again and will be looking for alternative accommodation next year as we do this Chepstow trip annually. Stay well clear 


Out dated and not the cleanest

Staying at “hotel” for work, person who checked us in needs to learn a bit of customer service and how to smile. Decided to order a pizza for dinner from the “famous pizzeria” below and they got the order wrong and when corrected acted like it was a bit was an inconvenience. Can hear the noise from the “restaurant” while in bed. Stay elsewhere.

John Doe

There is such a missed opportunity in the business sense for First Hurdle. It's perfectly situated with a car park opposite, a great Italian over the road and the shops nearby. 
But I could not have been more disappointed. A phone call was necessary to be let in even though it was 5 pm, displayed opening time. The website pictures showed nothing of the raw pizzeria interior cum reception. It wasn't even open. When I questioned why I was paying (£85 /night) the same rate as my friends (a couple) because they had 2 breakfasts and me one.....he said jokingly, you can have 2 breakfasts then. 
Then the room was in desperate need of refurbishment. See pics. Carpet unclean, light pull disgusting, shower blocked...it was hard to sleep.
The whole place is run down. Doors to kitchens and store rooms open so chaos could be viewed. Breakfast very poor. 
With just a little effort this place could be wonderful. 

Disappointing but such potential

The welcome was very offhand, we were asked to choose breakfast but there was no menu, we were just given 3 options full English, vegetarian or help yourself but no indication of what help yourself consisted of. On entering our room there was a strong smell of urine, the bedside lamps had no bulbs and the staff couldn’t provide any the tv had no remote and the replacement that was supplied didn’t work. The ceiling light was faulty and flashed on and off. We left and asked for a refund

Dreadful

Room was small but clean television was just a non starter but not too bothered as a short stay no Internet was offered pizza was lovely but the breakfast wasn’t great toaster well I just gave up on it staff are lovely but needs a few things looking at like bath sheets not hand towels maybe better quality sausage really needs just a few things changed it is quite dark but it’s an old building great location Chepstow really is worth a visit

Castle roc stay

Booked and pre-paid for two rooms for an event in Chepstow castle on 26th August. The booking was confirmed on 20th February.
Have just received an email stating that one of the rooms is not available. Not even the courtesy of a phone call.
Have tried for hours to get through to them, have left numerous answer phone messages and replied to the email asking them to contact me, but nothing.
So not able to cancel the other room, not able to ask for a refund and due to the short notice not able to book elsewhere.
MAYBE IF SOMEBODY FROM THE FIRST HURDLE READS THIS AND ACTUALLY CARES ABOUT IT THEY MIGHT GET IN TOUCH WITH ME !

STAY AWAY !!!!

The Pizza was great in the restaurant, but that was the only memorable part of the stay. the room was small and very dark and not very clean. I was on the ground floor and the window lock was broken so I could not lock the window at night. There we no towels, we had to ask 3 times to get any. Generally the place needs a refit and I am unsure where the pictures on the website came from, as the place does not look like that right now.

Not a great place to stay!

I was rather disappointed by our stay in a twin room here.  It was tiny, barely any room to put our cases down.  The bathroom was even more cramped. There was no bath mat and when you opened the shower door all the water drained immediately onto the floor making it soaking and dangerous so a towel had to be sacrificed for safety's sake.  I slept badly, partly because 2 pillows were provided but both were too hard and full for me so I ended up using my fleece rolled up instead.  We were asked what time we'd like breakfast, starting at 8am, so we said 8am and arrived about 2 minutes past.  Maybe there were staff problems because the waitress did her level best but very little was ready with her still trying to set up.  When our cooked breakfast arrived it was greasy and not very enjoyable, tasteless sausage and very little bacon, eggs overcooked.  No fresh fruit or yoghurt offered, cheap bread.

The First Hurdle Guest House

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