Name: The First Hurdle Guest House
Address: 9-10 Upper Church Street, Gwent, Gwent, Gwent, NP16 5EX, United Kingdom
Rating: 7

Smoke-free property

Heating

Security guard

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Spanish

English

Italian

Multi-language staff

Languages Spoken

Fishing

Recreation

Beauty services

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Chepstow Museum

Gate House

Symonds Yat Rock

Bristol Airport

Gloucestershire Airport

Cardiff Airport

The First Hurdle Guest House

Gwent

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great location for visiting Chepstow. Room was comfortable and the staff were great, nothing was too much trouble - particularly for Olivia  who waited until 23.45 hours to enable me to check in after my train journey was substantially delayed. What wonderful service !  In addition award winning Stone Rock pizzeria incorporated within the premises provided great food.

The First Hurdle is first class

I stayed here by chance while on a cycling trip from Exeter to  Shrewsbury. It's on a quiet street right in the town centre. The staff are friendly and professional. My room (#5) was very comfortable, impeccably clean and tastefully decorated. Breakfast (full English) was exemplary.

An excellent place to stay

Firstly I’d like to say how pleasant the young guy dealing with the bar was when we arrived and allowing us to put our bikes in our rooms.
We were planning to eat within your Pizza restaurant for the evening and while having a drink in the Bar the owner came in at the same time as two cyclists who were on the same ride and in my opinion was extremely rude to them about their bikes and no better addressing her staff, the guy who was looking after the bar / front of house and the young lady who was making up the pizza boxes. 
If you can be that off with people that earn your living you then don’t deserve to be supported in any other way, hence we eat elsewhere. 
I stayed in Room 10 and to make a statement as you did about the refurbishment to turn it towards a Boutique Hotel which had a broken window, cobwebs around the ceiling in the bedroom, the toilet wobbled from side to side, the paint work around the skirting hadn’t been finished, I only had shampoo to wash with not shower gel and to be honest the ‘Full English breakfast’ wasn’t that great with over done bacon and a few black bits on your plate that’s kept you guessing what was it supposed to be. 
Overall it’s a good thing I wasn’t the hotel inspector as they would have lost their Stars!

Wales End to End

Staying at “hotel” for work, person who checked us in needs to learn a bit of customer service and how to smile. Decided to order a pizza for dinner from the “famous pizzeria” below and they got the order wrong and when corrected acted like it was a bit was an inconvenience. Can hear the noise from the “restaurant” while in bed. Stay elsewhere.

John Doe

Room was small but clean television was just a non starter but not too bothered as a short stay no Internet was offered pizza was lovely but the breakfast wasn’t great toaster well I just gave up on it staff are lovely but needs a few things looking at like bath sheets not hand towels maybe better quality sausage really needs just a few things changed it is quite dark but it’s an old building great location Chepstow really is worth a visit

Castle roc stay

I was rather disappointed by our stay in a twin room here.  It was tiny, barely any room to put our cases down.  The bathroom was even more cramped. There was no bath mat and when you opened the shower door all the water drained immediately onto the floor making it soaking and dangerous so a towel had to be sacrificed for safety's sake.  I slept badly, partly because 2 pillows were provided but both were too hard and full for me so I ended up using my fleece rolled up instead.  We were asked what time we'd like breakfast, starting at 8am, so we said 8am and arrived about 2 minutes past.  Maybe there were staff problems because the waitress did her level best but very little was ready with her still trying to set up.  When our cooked breakfast arrived it was greasy and not very enjoyable, tasteless sausage and very little bacon, eggs overcooked.  No fresh fruit or yoghurt offered, cheap bread.

Very small room but central for town and close to rail station

I stayed here during a very sunny weekend in May, and was pleased with how spacious my room was, and how comfy the bed was. The windows opened widely and wasn't too hot. The room was quiet - my only critique is that the mirror was hung so slowly that I had to crouch down to use it - but there was one in the bathroom at a better height. 
The bathroom was clean, however there was no shower curtain so it was difficult to not spray water all over the bathroom. 
The place itself was very quiet, and I was able to keep my suitcase there after checking out quite easily.
I had a free breakfast but when I arrived downstairs it seemed like the kitchen had begun to pack up early, but after asking the staff they provided me with food, and I didn't have to wait too long for that. 
Location was good - would stay again, and was a reasonable price when booking last minute.

Nice room and good location

Firstly, I have to say - A massive plus point - I have never had a better night sleep. The bed was soo comfortable (Room 5). I actually dread that I won't find a bed as good staying elsewhere :) So, great for walkers etc who need a good night's rest and don't need to spend a lot of time at the hotel. The TV worked fine, the kettle was in perfect working order. 

It's the second time I have stayed in Chepstow. I have a friend here and am also training for the Wye Valley Hike in September, so I am enjoying trying out different hotels to see where I want to stay. Am hoping to come down an extra few times during the Summer. 

The breakfast was OK. I think they have improved from other reviews I have read, as they did have orange juice :) they didn't ask if I wanted butter for my toast (but pretty minor detail and I coped without). When I first came down for breakfast they didn't tell me what was on offer, I had to ask them and she seemed curious why I should need to know.I went to the toilet downstairs and the lights went out, so make sure you take your phone with you :) on some sort of sensor. 

The staff at their restaurant are great. The man, who was managing (I think), couldn't have done enough for me, when having drinks and was really friendly. It is part of the a
Stone pizza restaurant. 

I just think the person in charge of the guest house should know a bit more about her business But if you prefer a hands off approach, where you can just relax on your own and not be bothered which actually was perfect for this weekend. It's fine. 
Would I stay again? Probably just for the bed alone :) but I'm going to try other places.

The First Hurdle - Chepstow

The first person we spoke to on reception was half asleep. she said she had been working non-stop since 8am (it was now 5pm).  All the staff were similar, zombified.  They certainly weren't overworked in the cleaning department as the whole place looked tired and unkept.  Health & Safety didnt appear to worry anyone either; one of the internal exit doors had a handle missing on the inside so in an emergency you couldn't use the door as an exit which it was meant for.  Our room was miniscule with a large double bed taking up much of the space.. The sash widow was stuck open at the top and faced on to the street.  There was no mat in the shower and the water came up to your ankles.  I slipped and cracked my head.  They don't provide hand towels but, after several requests, they came the next day.  It was a good breakfast though.

Overworked Staff

We were given a very small room and told by a colleague that there was a garden for my little on to play in. When we went to play we were told that it was a private garden and we weren’t allowed to play, needless to say my baby was very upset. I the. Asked if I could sit in the restaurant area of the inn, to which I was told I would have to see because there may be reservations. Bad treatment of guests and I was made to feel really
Embarrassed.

The First Hurdle Guest House

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Location

Description of the guest house

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General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Recreation

Beauty and wellness

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

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