Name: Roman Lodge Hotel
Address: Ponthir Road Caerleon, Gwent, Gwent, Gwent, NP18 3NY, United Kingdom
Rating: 6

Wake-up service

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Location

Llangibby Motte and Castle

Caerleon Castle

Bristol Airport

Cardiff Airport

Roman Lodge Hotel

Gwent

poor service with different meals coming randomly to members of our party  spread over 35 minutes spoilt the evening  as food quality was not good in my opinion. None of us will be retuning, we did complain, to no avail.

bad allround

I've been informed today that a refund offered by the manager of this hotel on the night of our stay is not actually going to happen. Apparently, we were offered another room from the awful one we were given, but refused it, and the refund was dependent on us finding another hotel. This is patently not true, and I would advise anyone else: 1. not to stay in this hotel in the first place; 2. not to take anything that you are told at face value. 
For info, we booked a double room on strength of location, reviews and photos on the hotel website. We ended up - on the coldest evening so far this year - in Room 10, a cramped, dirty, cold room which I was informed by a member of staff the next morning, usually housed only one person. The shower was dirty and didn't work. Soap dish encrusted in mould and there was a hole that looked like it had been kicked in the bathroom door. Bedside lamp and TV broken. One single glazed window meant the room was draughty and noisy. We found a radiator and turned it on but it leaked.  Could not be more different from pics on website. When I complained to the manager, she offered me another room that was perfectly pleasant, but as she told me herself, was extremely noisy; so noisy in fact, she said that she only ever hired it out as a last resort. So we decided to stay in the horrible room as at least we wouldn't have to put up with the beer pump, fans, etc. She said she would give us a refund, but at no point did she say this was dependent on us leaving the hotel (which is what she has told Booking.com). So do yourself a favour and don't stay here because if it goes wrong - which it will - you will be told pack of lies and not get your money back for an evening that was ruined by this horrible place.

Terrible saga of dealing with this hotel continues ...

+ room fine although a bit small. Clean. Comfy beds. Bathroom also clean. 

+ pub quite nice

- room 1. NOISE. intermittent loud pump noise seemed to be coming from just behind thin wall right next to bed.  Very difficult to sleep. 
- No WIFI on rooms 
- room quote stuffy even with Windows open

I won't stay again

Negatives outway positives

It is our first night at this fairly rural and quaint building, we were welcomed as is we were known and from then onwards treated phenomenally and even if our next night and meal were poor, I would still recommend this place, the food was beautifully presented and really tasty, there are various offers on for two for one etc and prices are so reasonable, being down for the Speedway GP meant I booked a year in advance,  but would use the "Doormouse" any time, fantastic and worth a visit, especially for locals, for the good food and I may contemplate the lobster😁
Well presented rooms and clean areas throughout make for an entirely pleasant stay.
Top marks.

Well Stuffed!

Went with family for a meal, staff very rude and 4 out of 6 guests ended up with really bad food poisoning. Avoid at all costs 
Spoke to manager she has all the social skills of a Wooden spoon. Extremely rude.

Roman Lodge Hotel

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