Name: Newbridge on Usk
Address: Newbridge on Usk, Gwent, Gwent, Gwent, NP15 1LY, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

No elevators

General

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Bristol Airport

Cardiff Airport

Gloucestershire Airport

Newbridge on Usk

Gwent

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I decided to call in for lunch, solo and enjoyed not only the meal but friendly staff. A great spot to while away an hour or two. Highly recommended, scenic location with great service and ambient atmosphere. Will be back for a happy hour or two on Friday night. Thanks for making me welcome

Friendly staff that greet you with a smile and great service

Dirty cups in room, bathroom door didn't shut all the way, shower was trickling toilet didn't flush hot water tap didn't work shower tray held the water, thinest mattress ever no response from owners very poor 

Poor stay

Having been quoted £45 per night,  we were charged £65 + breakfast. 
Rooms were very basic,  no TV remote,  dusty skirting boards,  had to play with the shower to get it to work properly. 

Had breakfast 2nd day and was very disappointed with the sausages,  certainly not locally sourced from a decent butcher.

Despite it being a pub,  it was very quiet so no disturbed sleep so that was good.    

Overpriced I'm afraid.  Not VFM

Utter Chaos untidy disorganised short staffed glasses piled up everywhere stayed family room top floor both have stiff necks dodging beams in room no blinds on windows shower unable use as either scalding  had burnt feet 🔥 or cold no  pressure either no toilet roll had too ask for it bed comfy but noise from party underneath unreal so loud was vibrating windows every drink we had was served in wrong glasses every time. We sat had decent a decent cooked breakfast no napkins provided and breakfast room surrounded by dirty sheets a spare bed an amplifier not a relaxing environment at all beer garden was huge but very unloved landlady only seemed interested in getting room paid for no food provided in pub only bottomless brunch ???? If booked  had go chippy for our tea we only stayed here as closest place too attend local rock club nearby would not recommend at all needs a good sort out everyone friendly thou free parking at memorial park just up road .paid 80pds for one night and bfast couldn't  shower as dangerous or sleep untill 11.30pm due too noise yes a pub but ridiculous volume we won't be back nor would we recommend  .

Very Poor

Disgusting Is all I can about this hotel. From broken tiles, a toilet seat that didn't fit to unmade beds and stained mattresses. How anybody can charge for rooms in this condition is beyond me.  When we addressed the manager she bluntly said she knew what the problems were snd we wouldn't be getting our money back. Shower was unusable . Mould everywhere. Breakfast tables were dirty. Curtain pole had fallen down and not been put back up.....Hotel is a pub our room was in loft I am 5'2 and still had to duck in places...would definately not recommend staying here even if it was the only place available!!

Absolute Shocker of a hotel

it’s just a shocker- booked accommodation through booking.com about 25 times (25 bookings, not just nights) in many diverse countries. spent thousands, never had reason to complain. There were punch holes in the door, a manky, broken and  temperamental shower, cracked tiles all over the bathroom, no way of locking the door from the inside, in a room with a sloped roof, all the beams were painted white, no light working on the deep, dark stairs , whilst we sat in the breakfast room (having seen our room prior or to it being made  up-  including what my friend thought was a huge urine stain on the mattress ) then no mattress cover, we would have walked out immediately if we hadn’t arrived quite late (5?)   what we found was un prepared over priced unsafe hotel and whilst we constantly pointed out concerns related to hygiene health & safety, we’re told “manager will be here in the morning.”  there were very step stairs with lights only working on one landing.  our room was not ready as the linen hadn’t arrived/,but it had, he blamed the linen company but as ushered into the breakfast room, housekeeper  noticed linen was all there. the room was then made up.  The breakfast room had broken curtains, dj equipment, crumbs on the table, an uncovered jug of cornflakes (which was there the next morning, but no bowls spoons or milk🤣)  we asked for a taxi to meet with other family at a place called otter, we explained we had mobility issues (and i have a neurological condition)  so the sweet house keeper made the call, tried to convince the local cabby to collect us - his words were well can’t they get a bus? -,noooo she said.  they’re not well, theyve got mental problems ! bless her.  didn’t know if we were on candid camera, faulty towers or upcoming episode of hotel inspector! 

anyhoo, manager wasn’t there before we had to leave for the funeral, came straight back, tried to explain why we just couldn’t do another night there as we were aware from a jobs list every room was in disarray. her first words “well i’m not giving you a refund”.   we have photos of it all, packed up, booked a really nice place in Cardiff and although the hotel then tried to pretend we hadn’t paid by putting us down as a cancellation, the booking. com peeps were fab- after seeing the transaction on my bank statement, after a certain number of days with the hotel ignoring, booking.com actually refunded for the whole stay, and are pursuing the hotel for the money back.

faulty towers/ my goodness do the owners need to ditch the manager and get alex polizzi in! hat w

Great value for money and really friendly staff. Arrived for a 30th with a friend and was really pleasantly surprised, nice clean rooms and the staff were so hopeful. Ashley booked us a taxi and came to check on us when we got back late at night. We even got a surprise blues band when we arrived which was fab for a pre-drink. 10/10

Great for friends/couples

We were flying from the North East im MAY 2022 and our flight was delayed so we were not able to make it to the Newbridge Hotel on time as you have to check in before 12 midnight, this could not be helped due to flight delay.
I contactged the hotel to advise of the delay and completely understood their checking in policy so i cancelled the room and made other arrangements.
Due to me booking the room via booking. com i asked if i was able to claim any money back, however appreciated the lateness of my cancellation.
Booking.com contacted the Newbridge Hotel to request a refund as they needed permissom from them to do this.
I am still waiting for a response from the Hotel, i have called them 7 TIMES and have spoken with the Manager and was promised a call back, infact everyone i spoke to said they would get back to me and to date, ive heard nothing!
This review isnt about getting my money back as i know the cancellation was very late, however, it is about the lack of cursity and Professionalism from a hotel.
All i wanted to know was would they authorise my £60 refund or not.
Very disappointed and will not be recommending this hotel to any of my friends or family who frequent this area of Wales.

Unhelpful and u responsive!

Disgusting carpets room in attic dangerous beams some stupid person painted them the same white as the walls they should be dark so you can see them I'm 66 and have arthritis in both knees  was not told up loads of stairs what if there was a fire .
on our conformation it said dinner £7.50  was with my very autistic adult son he was very upset no dinner she said we had dinner tomorrow what use was that my son didn't want to stay she said look at the room but don't touch anything if your not staying why would she say that as they charged me without my permission I told them to take it up with booking .com but when I got in my car for the 3hr drive home I checked my bank app and they had taken the money but I was not even allowed to sit on the bed also no parking we have a blue badge I was told car park opposite  no it was not it was up the road worst experience of my life with hotel it was pouring down thunder and lightning  I would not have left without very good reason  don't make the mistake of using  this hotel as I did

Avoid at all cost

A really lovely hotel, incredibly friendly and welcoming, rooms were amazing, we booked out the whole 5 rooms and will definitely stay again when in the area. The breakfast was lovely too and the locals in the pub downstairs :)

Newbridge on Usk

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment