Name: Black Mountain Lodge
Address: Glasbury, Hereford HR3 5PT, UK, Gwernyfed, Gwernyfed, Gwernyfed, HR3 5PT, United Kingdom
Rating: 9

Elevator/lift

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Bridal suite

Non-smoking rooms

Wardrobe/Closet

Toiletries

Rooms

Coffee/tea for guests

Restaurant

Packed Lunches

Kettle

Meals

Internet access

Internet

Bike rental

Hiking

Recreation

Free Parking on Premises

Parking

Meeting and presentation facilities

Conference Hall

Business

Cycling

Sports

Pets Not Allowed

Pets

Location

At the hotel

Black Mountain Lodge

Gwernyfed

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Absolutely excellent from arrival to departure. We arrived an hour early, keys were ready and waiting in reception area. Although this was unattended, it was easy. The room was super, set in the barn a few steps away from the bar/restaurant, parking right outside the door.  Well equipped and lovely and warm on a cold day. Everything we needed from ironing board, hair dryer, good quality shower accessories, tea, coffee and hot chocolate with biscuits. We ate in the restaurant, the food was plentiful and we ploughed through a starter main and sweet, washed down with a chilled Zinfandel. The garlic mushrooms were to die for, well done the kitchen and waiting staff who were attentive and always on hand. If I had anything to suggest, it would be to extend the breakfast time until 10.00 am, the bed was so comfortable and the surroundings so peaceful we would have liked an extra hour in bed 😂. Will definitely revisit. 

Absolutely Excellent, ignore any negativity!

Bed was too small for a couple. Toilet was loose on floor. Shower was difficult to adjust.pillows were lumpy..long wait for food even though we pre ordered and sweet was even longer.Staff were great.Hotel in a great location.

Hotel location great 

Myself & husband came here for a romantic break. On arrival the lodge & grounds looked very nice. We entered the building where keys are laid out on a table to help yourself to your room keys which lacked the personal touch. The staff were all working at the bar serving bottomless brunch in the restaurant so we’re completely hands off with the accommodation side of things so your left to look for your room with key in hand, We booked room 1 as it was the room advertised with a jacuzzi bath. The room was nice, inviting & spacious. We went down to have a drink at the bar, pretty noisy restaurant next door with the bottomless brunch going on but we didn’t mind that. 
We headed back to our room to use the jacuzzi bath, had to give it a bit of a rinse down first then filled the bath above the jets as per the instructions. Unfortunately we went to  press the button to turn on the jacuzzi but it didn’t work. We tried the button several times & it didn’t sound like there was any power going to it, we looked around incase there was a switch somewhere to turn the power on but nothing. Following several attempts we gave up & headed downstairs to ask a member of staff. The staff member told us the rooms & bar were run by separate people, she couldn’t help us so gave us a piece of paper with a phone number to call a lady called Lizzie. We would have at least expected the staff to call so resolve any problems  & not have to sort it out ourselves. 
Despite several calls to Lizzie she did not answer the phone & on the last attempt hung up on me.  I ended up texting her as I was pretty angry by this point & ended up having to use the shower in the meantime. After we got out the shower Lizzie had replied to say she was in a meeting. There was no offer of help until I text back again asking for a partial refund as the sole reason for booking that room was for the jacuzzi bath. Time went on & she said she was sending her husband to take a look at it. We did not hear him knock when she text to say he was there & we looked around outside but couldn’t see him. We didn’t get another text so proceeded to get ready for our evening meal, I text Lizzie again to say the matter had not been resolved. 10 minutes before we were about to go for our evening meal Jonathan Lizzies husband came to look at the bath, filled it up & then had to pull the panels off to fix the bath from underneath. 
20 minute later the bath was working but too late for us to use it. 
We went for evening meal downstairs. It wasn’t overly busy however we waited 20 minutes to have our order taken. It was further 40 minutes wait to have our food, Also they forgot my chips so I had more or less eaten my salmon before the chips came out as they were another 10 minutes. We had a garlic Ciabatta however there was a taste of washing up liquid on one end. Shambles really. 
On arrival for breakfast there were no staff around, there were tables full of people’s plates & eaten breakfasts that hadn’t been cleared away. Again not lots of people there having breakfast but we still sat there 20 minutes before being offered a drink with a further 20 minute wait to have our breakfast order taken. The whole system seems disorganised & doesn’t flow well. After a further wait we had out cutlery, had to ask for milk for our drinks. We weren’t offered toast on the side even though we could see toast holders on other tables where people had had breakfast earlier. I had poached egg on toast, the toast was really dry like it had been reheated & the poached egg was average. My husbands cooked breakfast was ok but no toast offered. Check out is pop a key in the box, again very in-personal. 
This place has so much potential but there are so many aspects that need to be improved first. Such a shame.

Nice looking place, but so many aspects that aren’t up to standard.

Firstly, the accommodation.  Beautiful little room, well appointed, super comfy bed, quiet and easy to find. 

But… Breakfast is served from 8am but I was told, on a promptly answered, friendly email, that they would be happy to open early and do me something light.  They would make a note but please remind them on check in. This was great as I was heading on a 4 day riding trail the next day and didn’t want to have to find food before I started. 

However, on arrival, there was no one there, the keys were just left on a table and there was no mention of their offer to do breakfast so I ended up popping to coop and getting a porridge pot and a banana.  

This alone wouldn’t have merited 3 stars, but another couple arrived at the same time and the keys they had been left wouldn’t open the outer door to their block. They tried ringing the landline and mobile and there was no answer. I sent an email about breakfast and also rang…and no answer. I don’t know what I would have done in this situation as a solo traveller. Cried I think. They were still there an hour later trying to find somewhere else to stay. 

This all left me feeling a bit vulnerable as if there are no staff on site or at the end of the phone, who comes in an emergency? I wouldn’t stay again for this reason.

Is there anybody there?

I stayed there the past weekend as I was taking part in an adventure race. The room I was in had lots of space, the bed was very comfortable and the staff were friendly. We had to leave before breakfast opened on both days but the staff kindly catered to that and gave us plenty of food to start the long days. The lodge is very close to Haye on Wye which is where we had to get to each day. When I'm back in this area I would definitely stay again

A great place to stay for the weekend

Really comfy beds, clean room and excellent breakfast. Friendly staff who were very welcoming. 
The room was small and really warm. Not a functional layout, couldn't watch the t.v.from the bed and no decent chair to sit in. I would stay again but not in that room.

Overall very pleasant stay, but the room was small.

Freezing cold room, no staff available, drove home the same night. Not recommended to stay in the winter unless you’re an Eskimo. Asked for our money back from Booking.com but was turned down. Going to take this further as the room was not fit for purpose.

Freezing cold room, no one available to sort, disgraceful

Lovely place to stay, great location, lots of parking.  The bedrooms are very comfortable, clean and in good order.  

We had breakfast and there is a choice of cereal or a cooked breakfast. The staff are friendly and we will definitely be returning for another stay.  the dining room is spacious and has a very friendly atmosphere.  We arrived too late for a drink in the bar but it also looked very welcoming.

Great place for a overnight stay

Good things: The lodge looked really nice on arrival, lovely building in a nice setting. Duck pond and outside seating. Only 6 minutes drive from Hay-on-Wye. The breakfast was very good, although they need to change the brand of vegetarian sausages, which were awful. The beds are comfy. The place was very clean. Nice range of toiletries. Good selection of biscuits and hot drinks in the room.
Neutral things: No one to check in and welcome you; a staff member, that was vacuuming, pointed to a sideboard, where our key had been left, along with instructions of where to find our room. Bad things: We had a terrible nights sleep. We had room 3. I would advise that you avoid this room. There aren't many plug sockets in the room. The TV is very small. The WiFi repeatedly disconnected. The room is very noisy. It is directly off the stairs up from the restaurant, so a birthday party going on downstairs and then the staff tidying up afterwards, kept us awake until almost midnight. The room is above the toilets for the restaurant, so throughout the evening there is the constant noise of a water tank refilling and other loud noises. Once the party had finished, we were then kept awake by the loud drone of the boiler, which is positioned below the room.

Bad Night's Sleep

We were staying locally and needed somewhere for dinner on a Saturday night, the restaurant was busy and the young staff were run ragged trying to take everyone’s orders and deliver the meals, consequently things were slow, the food was ok but nothing special.

Black Mountain Lodge

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