Name: The Swan at Hay Hotel
Address: Church Street, Hay on Wye, Hay on Wye, Hay on Wye, HR3 5DQ, United Kingdom
Rating: 8

24-hour reception

Smoke-free property

Heating

Garden

Terrace

Express check-out

Private check-in/check-out

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Room service

Linens

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Ironing

Laundry

Luggage storage

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Snack bar

Packed Lunches

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Hiking

Fishing

Sun Deck

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Cycling

Sports

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

The Warren

Clyro Castle

The Swan at Hay Hotel

Hay on Wye

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were on a deal with 'Great Little Breaks'  Spent two nights in Room 8 which was, I believe, meant for single occupancy.  Small bed which took up most of the room, tired curtains, very small shower room which was adequate (we are not huge people) but lots of black grouting in the cubicle ugh.  Dinner on the second night was a joke. Prawn cocktail was served up in a huge ornate  bowl, thick green lettuce leaves with a spoonful of prawns in Marie Rose and lemon slice - main course:  Caesar Salad came in same ornate bowl, again huge thick lettuce leaves, chicken pieces in breadcrumb , 5 x croutons and a spoonful of dressing. No other salad items, not even a tomato for effect.  I did tell waitress how disappointed I was -  she said in was a traditional Caesar Salad Ha ? 
On a more positive note, our first meal was simple but no complaints,  the staff were very friendly and helpful and the communal rooms were OK.  

PS, No Sauvignon Blanc or Peroni available, they had run out!
PPS, We have taken advantage of many hotel deals in the past and never had cause to complain -  to be honest it wasn't that much of a deal

AVOID ROOM 8

This place is so nearly an absolute gem in the heart of walking country.  Comfy rooms, welcoming to dogs, friendly staff. But - & there is a big but - SO badly let down by their Chef. Driving in from all over the UK we asked for supper at 8.15pm on our first night & were told that was fine. At 8.15 they brought us menus in the bar. We were happily perusing and choosing, waiting for someone to come and take our order when, less than 10 minutes later, the Barman informed us the Chef had gone home.  Bizarre & rude.  Cheap ingredients - including cheap bread at breakfast & for pack lunches, revolting black pudding (I love black pudding). This place needs a Chef who cares - about the guests and the quality of what is being served. Such a shame as the other staff were delightful.  So, nearly a gem…. But not quite.  Pity.

Nearly a gem, but not quite (badly let down by their Chef)j

This is the friendliest hotel I've been to in a long time: from the welcome at reception to the cheery wave from a waitress as we came to dinner, to all the staff, who couldn't be more helpful or kind.  It made our weekend.  The menu for dinner is excellent and the food quality was great.  Breakfast - a super choice with local produce - Wye Smoked Salmon and scrambled eggs a favourite.  And the room was warm and comfy, with a hot shower! There is easy parking and an electric charging point.  All in all a perfect weekend for a very reasonable price.   (Hay on Wye is a wonderful place and there are many other places around to enjoy too.)

A very good time was had

This is an understated, lovely hotel.   Room was warm; bed had a quality mattress and decent pillows.  Bathroom was well-appointed.  

Pies, Sunday roasts of strong quality.  Bars and lounges ensure atmosphere can be relaxed and formal.

The staff here are absolutely top drawer -  welcoming, professional and with great attention to detail.

Top place - rooms and food.

Jeff made us feel extremely welcome immediately. We arrived with a problem from another restaurant and he personally welcomed us with his good hospitality skills and changed our feelings. Food was nice had fish and chips. Nice and private. Overall pleasant Welsh hotel.

Good hospitality

We are a local publishing company in Hay on Wye, and were looking for a venue in which to hold our book launch for 35 guests. We approached The Swan at Hay Hotel and were offered their elegant and spacious Reception Room, which turned out to be perfect for our needs. The Manager and Staff could not have been more helpful and supportive in helping us plan and organise the event, always quick to respond and resolve any queries we had. We ordered the Welcome drinks from the Hotel, and they assisted us in laying out the room to our requirements, provided a coat rack for guests to hang their coats, helped with putting up our publicity posters, and generally cooperative in every way. The event itself was a great success, and the Staff were always to hand to help where needed.

We are delighted with the choice of venue and the outcome. A big 'Thank You' to everyone at the Hotel for helping to make it happen. I wouldn't hesitate to recommend The Swan at Hay, and would certainly use them again.

Our Book Launch Event

Wasn’t sure about this on arrival, no one in the Resturant nearly put us off, but a few people were in the garden, the gentlemen who welcomed us was nice and obliging so we stayed for a meal. This was a great decision the food was great and the service very good as well.
Fresh vegetables, great chips and the steak and ale pie was fantastic. Low back ground music very unobtrusive.

Great food and service.

Spent a night at The Swan catching up with friends. Lovely room and large modern bathroom. On the first floor and approached by a steep narrow staircase. Dinner and restaurant were very good. Friendly helpful staff. Would definitely return but maybe next time ask for a ground floor room.

Overnight stay

Stayed for a single night and got 2 rooms.  No lift, and the stairs to the floor above the lobby were the equivalent of 2 stories since the ceilings were so high.  Difficult to manage with a bad knee and luggage.  The hotel did offer assistance with our bags, so that was a nice gesture - but we did the struggle on our own.  Only a few parking spaces behind the hotel, but there is a larger area across the street so parking was not an issue at all.   The room was OK.  Lots of signs of wear and tear, the carpet was horribly stained to where you wanted to keep your socks on at all times, but everything functioned well and did the job for the one night stay.  NO AIR CONDITIONING (if you're traveling during the summer months).

The saving grace was a marvelous dinner we had in this hotel's dining room.  Usually hotel restaurants are mediocre at best, our meal was actually quite good, and our server Nicole really made the evening for us with her friendliness and charm - thanks, Nicole!

In summary, your experience may differ, but we had an "OK" stay.  I don't think you'll go wrong staying here as long as you keep your expectations in check, especially since this is a historical, refurbished property.

OK.   Not great, not bad - just OK.

Stayed in the coach house that had a very small double bed. Shower room needed a good clean and when I lowered the blind as the room is facing the road it was black and mouldy and needs replacing. The bedroom faces the car park so forget a lie in as cars are parked outside your window. Dinner was pleasant with nice music. Bar area and seating is uncomfortable and cushions and upholstery need a deep clean covered in hair and stains and not somewhere that is appealing to relax in 

The Swan at Hay Hotel

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