Name: Charades Guest House
Address: 32 Southbank Road Hereford HR1 2TJ,Southbank Road, Hereford, Hereford, Hereford, HR1 2TJ, United Kingdom
Rating: 9

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Room service

Rooms

Luggage storage

Services and amenities

Bottled water

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the guest house

Mappa Mundi & Chained Library Exhibitions

Old House

Edgar Street

St. Francis Xaviers Church

Shobdon Church

Cider Museum & King Offa Distillery

Gloucestershire Airport

Charades Guest House

Hereford

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I rang the reception bell and a gentleman appeared enquiring if he could help me: No introduction; no welcome; no pleasantries. Upon learning my name, he found a set of keys, placed them in the door lock and told me not to worry about locking the front door. Breakfast was from 07.30am-08.50am. When I queried 08.50am, I was advised that there were only two of them (proprietors) and they had rooms to clean. Simply, this is not an issue for guests, and it should not interfere with guests. 

The room was reasonably spacious and clean, but the room was cold, and a touch of the radiators revealed them to be only slightly warm and just sparking into life. It was colder in the bathroom. It was -2C degrees when I arrived. The room should have been warm. Heating was switched off over night and did not re-ignite until around 06.45am. Consider how cold the room was with a -4C degree temp outside overnight and no heating inside.

Breakfast was reasonable, although choice was limited from the buffet counter to (some) fruit and cereal. The cooked breakfast was enjoyable. 
Whilst at breakfast one guest drew the proprietor’s attention to the milk being sour. The guest was publicly rebuked by the proprietor who advised that everyone else had had the milk and that there had been no complaints, and besides the expiry date (of the milk) was the 20th. The guest defended themselves and further milk was provided which was no better. I was embarrassed for the guest. Remarkable, rude, and unnecessary behaviour from the proprietor. 

That afternoon I returned to my room. Again, there was no heating on– that was 3.30pm. The cold snap was continuing; the room was icy cold. I sat in my coat and turned on an additional small electric radiator provided (it was too small for the size of the room). This had little impact.

Staying here is not cheap - £280 for a two-night stay in January. The service that I was provided with fell far below that which I have encountered anywhere before. The number of 10/10 reviews are incredulous: my experience was 2/10.
Proprietors need to engage and welcome their guests, rather than leaving guests feeling that they are imposing upon them– this having already been commented upon by other reviewers. 

I shall not be returning.

Poor Service

Nice welcome, clean room, comfortable bed.  Lovely breakfast, with good choices.  Enjoyed our stay and would recommend.  Good location and helped us in where to eat for the evening.  Good parking at front. Good selection of hot drinks within the room.

Great value.

Stayed 2 nights, didn't see the owner until the last morning at breakfast time. She totally humiliated me in front of other guests because I had the audacity to have used the bed throw on the 1st day and leave it on the chair. I had to defend my reason why ( I'm disabled and get exhausted very quickly and needed to have a sleep) this was whilst breakfast was being served to other guests and she was not discreet whatsoever. She didn't leave it at that she continued on about me using the throw instead of blankets in the wardrobe. At this point I left my breakfast as I was quite humiliated and was getting very distressed. Later away from the other guests I went to see her and informed her how she had left me feeling and her being inappropriate "reprimanding" me in front of other guests and a more professional and hospitable way would have had a little chat out of other guests being present. All she was focused on was the Throw and then to inform me that they cost more to get laundered. She did eventually apologise for humiliating me and with a great big smile on her face walk away from me. 
Wouldn't recommend this hotel if you want a friendly relaxing and welcoming hotel as this one did not fulfill anyone of these. This woman totally ruined my stay in Hereford by her attitude as if our money wasn't as good as the other guests and if she had treated me like the way she did after our 1st night we would not have wasted our money and stayed there a 2nd night that is for sure!!!!!

Humiliated infront of other guest

Excellent location, lovely place, quiet and convenient to the city centre. Been here before and will come again. Lovely room and comfortable bed. Breakfast great. Easy parking and walking distance into the city takes 10 minutes. 

Excellent 

Lovely clean room, lots of character however did not feel we were made to feel welcome because the person serving breakfast on the mornings was abrupt, the breakfast choice was limited. For the cost and standard advertised certainly did not meet our expectations. 😞

Did not meet expectations advertised 

A disappointing visit. I did not find the host particularly friendly or helpful.  I also think the website is misleading by linking into a spa facility which is not actually part of the guesthouse.  I had requested bike storage, which is a cellar, and as I was leaving early the following morning (7.30am) was left unlocked over night.

Disappointing

My favourite place to stay in Hereford if I'm fortunate enough to get in.  Excellent value for money.  The rooms are comfortable and immaculate. The breakfast is first class and freshly cooked to order.  Couldn't ask for more from a friendly, family run hotel in an ideal location. 

First class

Beautiful old guesthouse retaining many original features, but with all mod cons.
Steve and Helen run a tight ship with a little outside help.  Everywhere was spotlessly clean , the super king sized bed bed was very comfortable and all the linen was of a high quality.
The breakfasts were generous in size and freshly cooked to order, including perfectly poached eggs.  The secure parking with CCTV was plentiful and easy to negotiate.  It was lovely to have wifi that worked, this was icing on the cake as it often isn't the case.
It was amazing value: we don't know how they do it for the price.  Overall a throughly excellent stay.  Thank you to all concerned.

Amazing value!

Female ‘host’ was the rudest person I have ever had the displeasure of dealing with.
We were made to feel so uncomfortable throughout our entire stay. Constantly looked up and down as if we weren’t good enough to stay in her (very average and pretty rundown) 3* establishment. In actual fact, this property fell way short of the standards I am accustomed to when travelling,
Baffled by the reviews in this woman’s favour, as her overall manner was appalling. I totally second the review whereby the couple stated they had to leave the property a night early due to this woman’s rudeness.
The breakfast selection was diabolical. The rooms are extremely run-down, absolutely stifling at night, and very noisy if you’re on the ground floor.

Female Host Needs To Learn Customer Service

Having seen the photos of the rooms on the website I was disappointed to find ours was so small, particularly the bathroom which was also a bit tired looking. 
That said, the bed was quite comfortable and the room did have everything that's needed, including bottled water which was much appreciated. It just felt rather cramped.
Breakfast was very good and the hosts friendly and welcoming.
Location is excellent being far enough out of town not to be noisy but close enough to comfortably walk into the city which has a good choice of places to eat.

Charades Guest House

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