Name: 1 Loch Ness Hostel
Address: Main Street, Drumnadrochit, Drumnadrochit, Drumnadrochit, IV63 6TX, United Kingdom
Rating: 6

Smoke-free property

Heating

Garden

Television in lobby

No elevators

Reception desk

General

Non-smoking rooms

Family room

Rooms

Laundry

Luggage storage

Services and amenities

Common kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

Parking

Free Parking on Premises

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Loch Ness Gallery

Nessieland Castle Monster Centre

Inverness Airport

1 Loch Ness Hostel

Drumnadrochit

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

A bit strange, slightly surreal in a David Lynch , non good way. It is unattended check in, you walk in off the street and find a key. The kitchen smells of a thousand fried things that are still in the extractor fan. The room ought to be ok but every thing is slightly broken, the linen slightly stained and the floor slightly grubby. The fire alarm beeped  incessantly from 8-11 pm when the back up batteries went flat after the guy they called out to fix had turned it off. The threat of a  fiery death was at least better than the beeping. Cheap but still poor value. Cracking bistro/cafe over the road and handy for the Loch

Did you ever see Twin Peaks?

Booked to stay 3 nights with a friend.  I genuinely cannot think of words to describe this place, it's nothing like other hostels i have stayed in that's for sure!

No staff about, self check in, room was basic, pieces missing off furniture, the mattress  was so old and thin that it felt like the springs we going to puncture my kidneys. The en-suite had no shelf/cabinet/hook to put your toiletries / towels.  The walls are paper thin ,you can hear everything going on in the room next door (including snoring!).

The kitchen was disgusting. Outdated food in the fridge, cupboards were disgusting and obviously hadn't been cleaned in a while.  No washing up liquid or clean kitchen towels / clothes.  I actually went to the local ScotMid to buy these items as there was no way i was cooking in that kitchen without doing so.

We ended up only staying 2 nights.

The only positive was that the bedding was clean (well you would expect that given they have a laundrette onsite!) and the en-suite was clean and had a powerful shower.

Avoid

The first room I thought was ok? Out the back yard on its own in the corner. Unfortunately I sat in the bed and it was like sitting in a bed frame made of jelly. Couldn’t sleep on that. It would collapse it was so badly held together. Also the flooring was moving everywhere as the wooden floor boards were not joined. 
Moved me across the yard to a family one. Slightly bigger and a small porch out front. Got inside to see a single chair with all the padding given up on life a long time ago. The tv which in my booking confirmation email was part of the package in the room as a “ 17-inch LCD TV with digital channels and pay movies”. Yea, nothing! HDMI lead hanging loose on the wall with nothing to plug it into. Don’t say plug into the tv as a cable has to start from somewhere to send signal to a tv. A small chest of drawers with all the drawers different sizes. I have stayed at a few hostels in my time and several on this trip and though hostels are basic, come in. If you send someone a confirmation saying the room your staying in and which facilities it has in it then supply that.

False promises

My family and I recently spent two nights here.  The only positive was the location.  There is a great coffee/breakfast spot next door and the restaurant across the street was delish!  The accommodations, though, were pitiful!  It’s very obvious that very little is done to maintain the facilities and our room (and the one next to ours) had no hot water.  We discussed this with someone familiar with the place and were told that the owner was aware of the problem but had not yet addressed it.  This was so upsetting.  We have 3 young children and they could not tolerate cold water.  This place could be so nice but we felt as if the owner is aware of the advantage of their location so do not care about costumer service. 

Terrible! 

I have not actually been their yet. 
But for four weeks have been trying to rearrange my stay for the following day. This is impossible no one answers the phone nor reply to emails.

If they actually said that the date cannot be changed then that would be fair enough, I would at least have had the courtesy of an answer. However all I have got from them is total silence. I booked via booking.com and they get no response to their requests either. Unfortunately unless they get a response the original conditions remain and I would not get a refund, why should I be the one to pay for the lack of response from this place.

I am now worried that if I do arrive then their will be no on there, the customer service is abysmal.

1 Loch Ness Hostel

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Location

Description of the hostel

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General

Rooms

Services and amenities

Meals

Internet

Parking

Kids

Pets

Health and Safety Measures

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Check-in terms and conditions

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