Name: OTTO Craven Hotel & Spa
Address: 2 Atlingworth Street, Kemptown, Kemptown, Kemptown, BN2 1PL, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Security guard

Express check-in/check-out

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Minibar

Hairdryer

Rooms

Coffee/tea for guests

Meals

Free Wi-Fi

Internet

Spanish

English

Arabic

Languages Spoken

First Aid Kit

Beauty and wellness

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Volk’s Electric Railway

Queens Park

Visitor Information Centre

Brighton Buddhist Centre

Brighton and Hove Jewish Congregation

Prince Regent Swimming Complex

Brighton Beach

Brighton's Naturist Beach

British Airways i360

Regency Square

Airport Brighton

London Gatwick Airport

OTTO Craven Hotel & Spa

Kemptown

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed one night in this hotel on Saturday 25 July 2020.  It is a beautiful refurbished victorian hotel.  We loved the 4 poster bed! Plenty of space in the room, lovely en suite bathroom with great shower! it was clean, well kept (considering its age), spacious, loved loved loved it.  It was a last minute decision to visit Brighton as we have been in lock down since March.  We were very nervous of staying out as it but the hotel was immaculate and sanitiser was on all floors with lots of signs etc, so we felt very safe.  We will definitely be going back.  Great hosts, close to the seafront so we parked easily.  Plenty of restaurants at the top of the road.  Can't recommend it enough.  

Amazing room! Beautiful hotel stones throw from seafront and resaurants

Stayed for 3 nights for a special birthday. Blown away by the room. Cosy, comfy and spacious. Richard our host was lovely and welcoming. He provided us with an extremely useful map, with places of interest marked on. 
Kemp Town is a lovely quirky area to stay in. Thoroughly recommend staying at Craven Court!

Amazing Room

The perfect service started even before we arrived! Communication via email was extremely encouraging and that we would receive fantastic service! Richard the host offered to organise Prosecco and Chocolates in our room as we were celebrating a birthday, which was a really lovely treat! On arrival Richard shared his vast knowledge of the area, making us feel like it was the first time he’d shared it, even though he’s probably done this 100+ times before. He showed us to our room which was on the top floor, not such a good choice for carrying the bags but it did mean no one walked past our room at different times throughout the day and night! Richard helped with the bags which was much appreciated! Our room was amazing, we loved the 4 poster bed and the bay window with a side sea view. We followed Richard’s advice regarding visting The Lanes for dinner which was lovely and the following day explored the many independent shops in the town. We’d love to visit again one day if time allows! Many thanks for a very pleasant stay! 

Wonderful Mini Break Location 

We stayed here for the weekend and it is ideally situated for the beach and pier. A short stroll from the Laines where there are lots of great places to eat and drink and lots to see. 
The room was lovely, clean and well presented and great decor. Richard, our host, was very pleasant and welcoming and a mine of information for where to go and what to see. 
We shall definitely be coming back to stay again!

Lovely place to stay

Me and my boyfriend visited for his birthday and I was so skeptical due to the bad reviews that had come up. However, I was pleasantly surprised. The instructions to get in were clear and self check-in was so simple. We got our texts on time so we knew exactly what we needed to do. We didn’t need any assistance because of we didn’t have any enquiries or issues so can’t comment on how good they are if you need further assistance during your stay. Yes, the room was slightly smaller than expected but we only booked a standard double and it actually made it feel more homely which is what we wanted. I didn’t have to pay a security deposit and this was something I was worried about due to reviews saying they didn’t get their all the money back. We went on a Saturday and so we expected it to be noisy at night - it wasn’t. The only thing I will say is the air vent in the bathroom could have used a wipe as it was quite dusty but apart from that the bathroom and bedroom were clean. From reviews we knew not to put anything in the rubbish bins we just took it with us so can’t say whether you do truly get charged for using the bins but this wasn’t an issue. I spent the whole morning worried we were walking into hell and it was so far from that! The price was rather steep, but overall we loved our stay and I wish I never looked at the reviews!

Don’t Be Put Off By Bad Reviews!

Myself & my partner stayed here for a week back end of June 2021. We were a little nervous after reading the reviews and found that some were true and some didn't apply to us. 

On booking through booking.com 2 weeks before our stay. We got sent through the confirmation however, we were waiting up until the day of our arrival before any information was given on parking. This was despite the fact they said we could get a permit. Through numerous calls and emails we didn't receive anything. On the day of our arrival they sent through a Paypal link for an extra security payment of £50. So we found it cheeky that they couldn't get in touch with regards to the parking but could remember to send a link for extra money. Only to be told we couldn't get a permit and told us parking options.

On arrival it's contactless. Turn up, touch the pad, enter your code and you're in. No interaction with anyone which was a little weird but we knew this from booking. We were on the top floor which for the unfit proves a task with luggage! (We were aware there was no lift service.) The hotel was neat and tidy. 

Get to your room and again another code is needed in order to access your key. We stayed in the deluxe suite which looked nice and tidy. We had a kettle, microwave, mini fridge & toaster. The fridge was stocked however a little pricey so we brought our own drinks. We encountered a few problems such as: 2 towels were provided however one big one small, the bathroom was small, the shower was coming off the wall as it wasn't secure on the bottom. The water built up quickly in the shower so if you wasn't aware it very well could have spilt out as it wasn't draining. The water pressure was a little off. If one tap was one the other would barely come on. The hot water was scalding! To shower you had to prepare yourself as it was very hot. I had to turn it on & off to try shower without getting burnt. Little things like drawers looking like they would break if you opened them, windows were very 'thin' you could hear the parties that was being held across the road, extra holes in the bathroom wall where a precious picture used to be etc. Paying a lot for a week stay you would expect a few things to be in top shape. Especially for a room called deluxe! The reason we never brought any of this up with the owners was simply because the communication had already been very slow. So we felt we wouldn't hear anything until after our stay. So we just put up with it and tried to not allow it to ruin our stay.

We had a view from the beach from the right hand side of our window. The location was great, a little stroll and you was at the beach. The bed was comfortable and the room was a good size. 

In order to get your £50 back my partner had to message them to start the process. Again, a little cheeky as they chase you to pay before you arrive. You also had to ensure you left the room in tip top condition! We had to remove our rubbish which is first for me. Otherwise a risk of being charged £10 per bin liner. Anything you brought in yourself had to be removed, despite the fact they don't offer any food options.

We probably won't stay here again, it was definitely a different sort of experience. We aren't complainers and usually just make do but, sometimes it's nice having someone there just incase a few things crop up.

Okay stay

Pre communication was hard, i often asked about a permit and only ever got an auto response. When i did call afyer just getting auto replies I only got a receptionist who didnt seem to know anything about the property, manager or could help me. Eventually i got a response telling me parking wasnt permitted because the council werent giving out permits because of covid. Ironically later on in my stay i got another auto reply saying i could book a praking permit but by this time i had to find somewhere and the only decent overnight was NCP which was £56.

I arrived at the hotel, i was sent all the checking in details, i entered the room and it was very tidy and clean, it isnt as big as it looks but it was nice. My complaint was that i asked for sea view and the only way i could see the sea was if i poked my head out the window.

I went to get some food in the evening and then went back to my room and decided to settle down for the evening and granted it is quiet. My disappointment came when at 4am the fire alarm went off and i went down to the porch area. No one knew the regulations, the only details were not to smoke on the back of the door and what the fine would be. One lady went down and reset the alarm which worried me because this wasnt fixing the problem. We only  one number of the place and when  agentleman who was staying there phoned it, it went to the receptionist again who had no idea what to do. Not all the guests came out of their rooms, some just opened the door and once the alarm went off, went back to bed. I couldnt sleep after this, because how did i know if it was a real fire...i woke up exhausted, met some friends and decided to go home even though I had paid for 2 nights. 

Personally i think its overpriced when you consider it wasnt with breakfast or a sea view and parking is near on impossible to get anywhere near.

Pleasant room but disappointing stay overall

Apart from the great location this is not good value for money. The rooms were not clean with cans & sweets found on the floor on arrival. Paint was peeling from the walls & the bathroom taps needed fixing before we could use them. There were no toiletries except hand wash & the towels supplied were not bath towels. Overall the room was tired & in need of a proper clean.

Not good value for money

A few months ago, my daughter and her friend booked and paid for a room for 1 night as they had tickets for a local gig. They had also purchased return rail tickets from York. 24 hrs before they were due to arrive, they received  a message to say their room was cancelled, as the hotel was closed! In the middle of peak season?? Reading the reviews, it was probably a blessing in disguise! I tried to ring several times but each time someone hung up. What a way to run a hospitality business! Such dreadful customer service.

Cancelled at last minute

I was contacted the night before and moved at the last minute with no means of speaking to anyone.  They cited 'technical difficulties'. 

New location was over a mile from town, and pretty bad. Customer service really poor, hard to contact and once you do, no help. 

Avoid.

OTTO Craven Hotel & Spa

Main amenities of the hotel

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Location

Description of the hotel

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General

Rooms

Meals

Internet

Languages Spoken

Beauty and wellness

Health and Safety Measures

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Additional information

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