Name: Barton Hall Hotel & Spa
Address: Barton Rd, Barton Seagrave, Kettering, Kettering, Kettering, NN15 6SG, United Kingdom
Rating: 9

24-hour reception

Smoke-free property

Heating

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Bottled water

Meals

Free Wi-Fi

Internet

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the resort

Wicksteed Park

Milton Keynes

Coventry Airport

Barton Hall Hotel & Spa

Kettering

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Decided to go out for a meal between Xmas and new year, and was glad we did. The food was cooked perfectly with a decent portion size. The staff were attentive without being over bearing, both Emily on the bar and our server, Winter. Once again The Vines has surpassed our expectations and will be seeing us again soon.

Date night

Lovely venue, great staff, wonderful food, beautiful decorated bedroom. Full of charm, tastefully converted outbuildings. English breakfast was lovely albeit the selection for continental could have been better. Celebrated a birthday here and would love to return. 

Lovely hotel

Despite only living 3 miles away this is not somewhere we would ever really have thought to come for a meal. We had a voucher to use so we booked for my husbands birthday  But we will certainly return. Couldn’t fault it. Meal was superb and the friendly staff,  second to none.   The young lady behind the bar was very friendly and obviously enjoyed her work. 
The waitress in the restaurant couldn’t have done more, going out of her way to meet our every request. 
Lovely surroundings and despite being busy was relatively quiet and very relaxing. 
Highly recommend. We will return . 
Wonderful evening . 

Lovely evening 

Family wedding !! 
Unbelievable bad . 
Take money weeks before you stay . 
Staff unbelievably rude and un helpful on all aspects . 
Not allowed to stay in quiet area as setting up for breakfast even tho it was set for afternoon tea . 
Absolutely terrible manager !!

Terrible  not slowed to sit in quiet room as might be setting up for breakfast , even tho all tables set up with afterno

A interesting hotel with lots of pictures all over the walls in the dining room. Very spacious restaurant,  with helpful staff. I enjoyed sea bream with a tasty risotto and friends enjoyed very large portion of fish and chips. All food hot, nicely presented. Thought price of dessert was expensive, but a good selection. 

Booked  by friends, worth a visit

Very disappointing afternoon tea. I was very underwhelmed by the food on offer, although the setting is lovely. We had a few finger sandwiches, but nothing else savoury, not even a few crisps! The cakes were very small and scones were dry, although there was plenty of cream. For the price charged (£25 a head) I expected a lot more.

Poor afternoon tea

Below is the email sent a week ago ago with follow up emails. Nothing has been sent back by the hotel as way of Good afternoon,

My wife and I stayed in your hotel on Friday the 4th and 5th February, we were looking for a nice environment to relax and a base to go out and complete some activities we had booked in the local area.

We booked the superior double room. (room 4.) first impression of the room was positive, it appeared clean with good fixtures and fittings. 

Our issues started in the morning, the shower was so ineffective, I would compare it to the pressure you would achieve by plugging the old fashion rubber pipes to a bath tub. It’s 2023 and I expect from a high-ish end hotel a powerful revitalizing shower experience. This was a dribbling tepid temperature shower and an underwhelming experience. 

We notified the reception, there was a young gentleman on the desk. We informed him that our shower was faulty and he said that the maintenance guy was around so will go take a look and get the situation resolved.

We went off to breakfast next. The quality of choice was good, however the toaster quickly broke and needed resetting by the waitress, although a domestic toaster in a busy hotel is never going to give a reliable service.

I must also say the first impression of the aesthetics was good, but go a little closer and there are plenty of things that need to be looked at. The chairs seem cheap and something bought from EBay, every seat in the restaurant I sat in had a middle part of the seat that sank downwards, non supportive and something so trivial gives of the impression that costs have been cut in the overall customer service experience. The area around the restaurant had what seemed to be clutter, no amount of Chinese doors hid these various bits and bobs from the customers eyes. 

The breakfast itself was I would say a 4/10. The sausages burnt and tasteless, the scrambled eggs were pretty tasteless as well. 

We went off on our adventures and returned later, we headed to the front desk and enquired as to whether the shower situation had been sorted. The young gentleman (a different one as it was now 1730) wasn’t aware of the issue. The chap didn’t really know what to do until a senior member of the hotel staff came out of the small office to instruct the man to go and see what the issue was. The young gentleman followed us up to the room and turned the shower on and off and confirmed that it wasn’t a great pressure. He went off to come up with a solution.

He knocked on the door some 10-15 minutes later and informed us that the pressures are low ish across the hotel but this was the worse one. He asked if we wanted to switch rooms. 

We actually toyed with heading home as we were only an hour away and didn’t want that shower again as our one at home is so much better. We also didn’t want to pack all of out things that night to move rooms, if that had been done earlier in the day then that would have been an appropriate action. We decided to stay in the end as we had enjoyed the restaurant the night before so thought we would do that again and suffer the shower one last time. 

On Sunday morning when packing up we noticed by the curtain an empty 
‘Kylie’ bottle of wine that had been left from previous occupants. People do not want to see others rubbish lying around a hotel room it really takes away the feeling of your own space. 

I am a great believer in feedback to allow a company in making changes for the better before posting reviews on social media which I believe can be extremely damaging. However I also do not expect sub standard facilities, especially when paying what was almost a premium price. For the lack of an acceptable  shower, lack of action following a request for it to be fixed, for the previous occupants rubbish left in our room I would expect a refund for at least one nights stay at the very least. 

I am happy to discuss further,
I look forward to a response to the above,

Kind regards,

Poor stay

Fantastic use of the spa - it is brand new and great value . We were unsure if it would be very good but really high quality, everything thought of including relaxation areas, lovely jacuzzi and even an ice bath !! Would definitely recommend it

New spa is fantastic

My husband & I stayed on an overnight stay during a business trip. I was a bit apprehensive about booking as some of the reviews were negative. However, our stay was excellent. The hotel itself is lovely. We were arrived really early & asked if we could check in, our room wasn't ready but we were told they it would be get on it straight away & within 15minutes, it was ready. The staff were all wonderful & obliging. I couldn't find the spa as it it outside of the hotel but the lovely receptionist actually took me there, instead of just giving me instructions. Their new Garden spa is amazing, with a fantastic hydro pool. The massage was one of the best I had, and I have had many. It was done by a wonderful lady called "Bee". Truly relaxing & heavenly scented products used, also available to buy. Even member of staff were friendly & very welcoming. My only criticism would be to offer restaurant style dining as the Kitchen & bar menu is quite basic & in my opinion doesn't do justice to the hotel. We have already decided that we will be returning to this lovely oasis.

Excellant1

I would like to make a complaint about the meal I have just had at the Vines restaurant. We had been pre-warned about the bad reputation that the Vines has, however I had been given some gift vouchers for my birthday for Barton Hall so we booked a meal. 

Firstly, the service was poor, we asked for a cocktail menu and there wasn’t one available as a drink had been spilt over it. When asking for a drinks menu in the bar, we were told there wasn’t one although we had been given one in the restaurant.

When booking the table I explained that we would be using the gift vouchers and was told this would be fine. We were not asked for a serial number during the phonecall. 

The vouchers were in a signed envelope and we had a receipt, however Morgan Moon (the manager) refused to take them and asked us to pay.  He said the serial number wasn’t on the system, although a member of staff had signed them. It was stated that this member of staff would be on Monday and they could check with her then. We were told we must pay and they would contact us on Monday morning and we would likely be issued with more gift vouchers not a refund. 

However, eventually the vouchers were accepted as my husband repeated that we have the receipt for the vouchers and they were signed for by a staff member. I am very disappointed in both the manager’s attitude and the fact that these vouchers were refused. These vouchers should have been accepted.

The service we received does not reflect the standard or image of the 4* hotel. 

On our only other visit to the Vines in August 2022, we were asked to leave a good review due to the recent poor reviews of the restaurant. I can now clearly see why these poor reviews were left.

Barton Hall Hotel & Spa

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Paid on the spot

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