Name: Penny Street Bridge
Address: Penny Street, Lancaster, Lancaster, Lancaster, LA1 1XT, United Kingdom
Rating: 9

Air conditioning

Elevator/lift

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Restaurant

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Parking

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At the hotel

Lancaster City Museum

The Dukes

Cottage Museum

St John's Historic Church

Judges' Lodgings

Grand Theater

Priory Church

Giant Axe

Lancaster Maritime Museum

Lancaster Brewery

Blackpool Airport

Anfield Road Stadium

Penny Street Bridge

Lancaster

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Room 14 at the Toll House Inn is an average room with a small 'double' bed  and an uninspired view of the local Sainsbury's and cycle shop across the main road. It does have wonderfully fluffy pillows though and the shower room is a good size. I might have given it an average rating if it wasn't for the management at the Inn spoiling our stay there. The pillows didn't soften that blow.
5 months back, as a birthday present, my partner got a night's stay at Toll House and a gift voucher for a meal at their restaurant. After our lovely meal when we presented this voucher, in the form of an email receipt from Daniel Thwaites (who own the place),  the deputy manager Olivia, told us it was no good as it didn't have a QR code in it. In the polite to and fro that followed, it became apparent that we were one email short of a gift voucher. And even though our email/ receipt of payment clearly acknowledged the purchase of said voucher, the DM would not accept  it without a QR code and nor could she leave our tab open. And so we would just have to pay again and take it up with their head office later.
When we suggested that they should be the ones to take it up with their head office, Olivia said she couldn't get through to them till Monday (this was Saturday).  On the bright side, she added that the head office people “who are really nice” might even issue us a new voucher to use at one of their other Inns, the closest of which is 40 miles from where we live. Lucky as that made us feel, we were not keen to drive around the country with vouchers from Daniel Thwaites which had, so far, failed to work one hundred percent of the time. 
Anyhow, with Olivia's firm stance and the Manager's studious avoidance of eye contact the entire time, it became clear that no one at Toll House Inn was going to take responsibility for their wayward vouchers.  So we paid the bill again and feeling roughly used, continued with our weekend of walking. 
Monday lunchtime was slotted as the day to tackle  Head Office and ask for our money back. So my partner phones them, explains the situation and is told to wait for a call back. An hour later and 5 months after the event he receives an email gift voucher from Daniel Thwaites wishing him a very Happy Birthday! This time there's a QR code in it.

Say No to Daniel Thwaite's Gift Vouchers

Lovely small Hotel/Bar/Restaurant. We visited NYE for a quiet night away as just 2 of us. Great position and 5 mins to centre of lovely Lancaster. We had breakfast there and one of best cooked to order Breakfasts we've had in any hotel. All staff lovely and efficient. Hotel and bar were soooo quiet NYE was amazing. We thought it'd be packed. Room was small but perfectly formed. Loads of attention to detail and very comfy bed. All hotel was spotless and really pleasant. Book early and you'll get one of the 3 parking spaces available. Otherwise it's £12 in the car park across the road which is dead handy. Some great real ale pubs nearby, John O'Gaunt, White Cross and Water Witch across the canal. We will definitely return at the right price.

Great Lancaster Hotel

The Toll House Inn has to be one of the best places I`ve stayed at for the money.

We stayed inbetween Christmas and New Year for a couple of days in one of the family rooms ( 16 ).

Apart from the actual building being beautiful inside, the staff are what make the Toll House Inn such a place to stay at, as nothing is too much trouble for them and that makes for a really enjoyable stay.

It`s hard to describe how beautiful and grand the dining / bar area is, as you`d have to see it for yourself, but the blend of old and new decor and furnishings is  stunning. A lot of places would`ve ripped all the old stuff out and gone for ultra modern, but in an old buidling.

Our room was really comfortable and modern, with everything you could need - tea, coffee, hot chocolate etc and some little nice touches, like being given milk in a little cooler flask, so it remains cold and fresh over night, rather than having to use tepid sachets. The heating was by means of a self operated electric blow heater, which meant you could control the heating, rather than relying on the hotel central heating.
Despite being at the junction of the main road into Lancaster, there was virtually no road noise, which is testimony to the quality of secondary glazing.

Breakfast is varied and very good and we had one evening meal in the beautiful dining / bar area. The food / service was very good and I can see why it gets so packed of an evening.

Another big plus was the range of well kept Thwaites ales on offer and if you fancy a few beers or something  to eat outside of the hotel, Lancaster centre is about 2 mins walk away too.

It`s a massive 10/10  from us and 100% we`d stay here again.

* There are only 5 parking spaces at the back of the hotel, which can be booked in advance for £5 a night, otherwise it`s the NCP car park just down the road.

Exceptional 

We returned to the Toll House for three lunches during our stay in Lancaster between Christmas and New Year.  We have dined at this Inn intermittently for a few years now and always had a really good experience.  This is especially important since my wife is coeliac and relies on a good knowledge and attention to gluten free requirements.  They have never let us down.  She says that it is great to feel like a normal human with a decent choice of meals and really good food.  For my own part I have no cause to complain: tasty meals and generous portions (too generous for my appetite to be fair!)

The staff were welcoming, friendly and quick to help out with GF menus and guidance.  The food and service were spot on in a venue that is attractive and atmospheric.  It was enjoyable to see a cross-section of fellow guests settle in to enjoy drinks and food, be they snacks, cocktails, an afternoon tea or a full meal during the early afternoon in this spacious restaurant.

It's by no means the cheapest of places to dine in Lancaster, but the quality of food is really good.  My wife enjoys her fresh dry white wines, which were good albeit rather pricey.  A small selection of well-kept ales can be found at the bar too.

Definitely worth a try, particularly if you need gluten free fare.  I feel certain we will be back in 2024.  Thank you to the team.

Top Quality and Gluten Free Too

Went for for a goodbye meal with colleagues as someone is leaving. My meal was absolutely delicious (char roasted butternut squash with tempura broccoli). Blue light discount is an added bonus.
Would definitely visit again 😊
 

Highly recommended 

Lovely warm and welcoming hotel with fantastic staff who couldn't do enough for us.  My mother ended up in the area, when on holiday in the lake district with my dad, he suffered a heart attack and was fetched to Lancaster.  I rang the hotel and they managed to accommodate my mum and the dog with out any issues at all. The staff were all very sympathetic and even held the dog while mum could go get some dog food from across the road.  I arrived the day after and they accommodate us for another 2 days allowing us to extend our stay on daily basis with not knowing what was happening.  The food was fantastic and very good quality.  The rooms were clean and comfy.All the staff went out their way to help us and i am truly grateful to all of them! 

So in short, if you are looking for a quality,  friendly and accommodating hotel , i highly recommend here! 

Fantastic hotel with a great team of staff , highly recommended 

My partner and I booked for Valentines and his birthday. We have eaten here many times and have always found the food to be excellent. We were happy the venue had chosen to offer their main menu alongside some special menu items for Valentines rather than offering only a set Valentines menu like other venues, it gave more of a relaxed feel to the evening. The food, as always, was exceptionally good and the service, firendly and attentive.

Valentines meal

Excellent stay

Lovely clean and comfortable room. Staff were friendly and helpful. Arrived after long train journey, managed to get a table for dinner. Had lovely apparently small fish and chips and a beer. Breakfast included in the stay, this was also excellent. If I have to go to Lancaster again I would definitely stay in this hotel. Great location as only short walk from train station.

Excellent stay

Lovely old building beautifully done out inside.  Super friendly staff. Big shout out to the night porter who greeted us at about 2:30am with a big smile. Special thank you for posting back the charger I left in my room. 

Good brekky options too and big portions. 

Lovely hotel with great staff 

I stayed here for a week for University and it was a breath of fresh air compared to my previous hotel. It is like a home away from home and I felt so comfortable travelling alone. There are lots of lovely touches like fresh milk available to take to your room in a cool flask, hot chocolate and filter coffee bags available in your room and a lovely cosy fire in the restaurant. The food was absolutely incredible too and the breakfast options were 10/10. Everything from yoghurt and fruit, to croissants, full cooked breakfast, salmon and eggs. I would 100% return if I am ever back in Lancaster. Thank you so much.

Penny Street Bridge

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