Name: Premier Inn Leicester Central A50
Address: Heathley Park-Groby Road-Leicester, Leicester, Leicester, Leicester, LE3 9QH, United Kingdom
Rating: 9

Elevator/lift

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Rooms

Restaurant

Meals

Location

At the hotel

Glenfield Hospital

East Midlands Airport

Coventry Airport

Birmingham International Airport

Premier Inn Leicester Central A50

Leicester

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great price. Good location. Comfy bed. Top class breakfast from Kim and Jen. Would definitely recommend and use again. Green King pub next door too and ev car charging so perfect. Had to download charge point app but once done worked well.

Kim and Jen breakfast stars.

We arrived back to hotel in the evening to head up to sleep. I used the vending machine onsite & the bottle of water got stuck. I kindly spoke to the receptionist and he was outrageous rude. He explained even he tired to purchase something & it didn’t work. I asked him would it not been the best thing to let me know when I was there that it was out of order or put a sign up to let the guest know there is an issue. He became increasingly rude and I explain I know it’s not his personal fault but is the way I can get my money back, he refused. I then proceeded to ask him for an extra towel from then we was extremely rude towards me. At this point my father has arrived and I briefly mentioned what had happened. He politely asked the receptionist if there was a way to get our money back. At this point the receptionist almost lost his temper and said I can give you your money back if you want then practically threw the change across the desk towards me in an aggressive manner. Which I think was completely outrageous and disrespectful. My father and I were calm and respectful the whole time we were interacting with them. This is completely unacceptable. I will putting in a formal complaint and will never be staying here again. 

Rude and Horrible Receptionist

This is our go-to Hotel when in Leicester. Convenient location for friends and relatives. A bar close by for drinks and food.  Easy and safe car parking and security access to floors.  Staff were very friendly and provided us a heater when asked.

Our regular hotel when in Leicester


Traveling from Manchester, we initially headed to a civil ceremony in Leicester. Upon our arrival at the hotel around 12:50, we were informed that the rooms were not ready. So, we made arrangements to spend some time at a local shopping center and have lunch. We returned to the hotel at 2:00 PM, only to be told there was a £10 early check-in fee.

Surprised, we went back to our car and passed the time with a few phone calls. Returning to the hotel at 2:25 PM, we assumed that we wouldn't be charged the £10 fee since it was only 35 minutes until the standard 3:00 PM check-in time. To our dismay, the lady (maybe manager) at the front desk insisted we wait until 3:00 PM or pay the £10 fee. This seemed unjust, considering it wouldn't inconvenience the hotel for us to check in slightly early.

Despite expressing our concerns about the extra fee, the lady cited it as policy, claiming she had to abide by it. However, shortly after our conversation, two other guests entered the building to check in. The lady (manager) abruptly told Andre at reception to check us in (implying without the £10 cost)  and walked off into the back office in a huff, maintaining her grumpy attitude. When I inquired if she was a manager, Andre reluctantly confirmed, and when I asked for her name, he ignored me. After receiving the room key, the guests behind us checked in without a mention of the £10 early check-in policy or it being wavied, suggesting a lack of consistency in its application.

It felt as if the 'manager' demeanor towards us was spiteful, and she was determined to enforce the policy at all costs. The lack of acknowledgment or application of the early check-in policy for the other guests implied that the 'manager' had no intention of charging the fee for them. In my opinion, her attitude seemed infair, and it appeared that she wanted to treat us differently regardless of the policy's application to all guests.

Other factors that contributed to our negative experience at this particular hotel, was in Room 15, there was no sound on the HD channel BBC One. Additionally, there were cobwebs on the ceiling above the bed, and the bathroom's fan extractor was surrounded by a thick buildup of dust.

Having stayed in several Premier Inn hotels, we found that this one, by far, had the worst front desk customer service and room cleanliness. Moreover, they intended to charge an extra £10 for this "privilege." I don't think so.

Bad reception staff experience

The hotel staff were not particularly friendly and no manager was around when we asked. The room was freezing cold and the heating wasn't working properly, when it did the room was boiling and we were unable to control the temperature which left our little baby very uncomfortable and unable to sleep. The additional soft pillows, we usually enjoy, were simply additional pillows the same as what was on the bed. The bed itself wasn't up to premier inn standards and will not be staying at this particular property again.

Shivering hot

The service, room, facilities and staff customer service were great from changing my room from being next to the lift, poached egg done perfectly for breakfast and the service from the front of house staff looking after me during my stay especially Nick and Darius and in the breakfast room from Jenny, Connor and Kimbereley - wonderful stay !

Welcome Back to Premier Inn - Forgot How Good It Was !

Outstanding! Reception staff member was really warm and welcoming to my family. Room was very clean and comfy beds. We had family room with double bed and 2 singles. Perfect for overnight stay as we planned to go to the Space Centre which is less than 10min drive. We had cooked breakfast in the morning and staff there were really friendly. Chef is cool guy who will be happy to cook to your needs. Definitely returning here!


Premier Inn - Leicester A50

Rude staff disappointed by their attitude and their high handedness care less for customers as if they are doing them a favour.Checked in late // we were travelling from London and held in heavy traffic and when we requested a late one hour late check out was rejected saying needed to have the room for the next guest as if two hours isn’t enough for them to get the room ready.

Rude staff disappointing service

Visiting family in Leicester over the Christmas weekend and just needed simple, comfortable, clean, cheap, friendly and practical accommodation. 
This Premier Inn satisfies our requirement.
**parking was free and available
**check-in and reception was simple. 
**accomodation… clean and practical
**bathroom… clean and practical 
**cost - cheap 
**value - excellent
**staff - available and friendly 
**check-out… no fuss 

Practical and Easy

This hotel is above average, it's still quite basic - paint peeling etc. However the bathrooms look like they have been updated. The night staff were a little rude, felt like we were bothering them! However the guy on this morning was lovely!!!! The vending machine didn't work, which was a little inconvenient- However, on the whole it was a nice stay

Premier Inn Leicester Central A50

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment