Name: Regency Hotel
Address: 360 London Road, Leicester, Leicester, Leicester, LE2 2PL, United Kingdom
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

Heating

Terrace

No elevators

General

Bridal suite

Non-smoking rooms

Hairdryer

Shower/Bathtub

Rooms

Laundry

Dry-cleaning

Telephone

Services and amenities

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

University of Leicester Botanic Garden

Leicestershire Golf Club

East Midlands Airport

Coventry Airport

Birmingham International Airport

Regency Hotel

Leicester

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I travel a lot and have stayed in many hotels all over the world, and I can honestly say that the Regency Hotel in Leicester was one of the worst, a health hazard to stay in.

Not only was the room and hotel unloved and very dirty; during the second night, rain was flooding in the room, resulting into soaked curtains dripping onto a soggy carpet. It was like sleeping next to several dripping taps that you couldn’t turn off.  It was impossible to fall back asleep. Upon further inspection the next morning, my wife found extensive mould behind the curtains, evidence that this was not a one-off occurrence.

When my wife tried to complain to the manager the next morning, he insisted he was not aware of any mould of leaky roof/window. She was transferred to another manager who didn’t even listen to the complaint but shouted at her, calling her names. 

They charged £275/NIGHT (radio 2 party in the park) , knowing very well the state of the room (with a leaky roof and health hazardous mould!). They clearly have no morals or shame.
EVEN IF ITS THE LAST HOTEL AVAILABLE - DONT BOOK THIS HOTEL

AVOID AVOID AVOID - HEALTH HAZARD!!

Everything was pathetic, room stinks bad, windows wasn’t closing broken window. Carpet wasn’t cleaned from ages. Dirty linens. Some lights and found broken fan. No amenities provided. Not welcoming staff. Horrible vibes like ancient ghost house. I paid 80 pounds but wasn’t even worth 20 pounds. Was my big mistake. Spoiled my Leicester trip. Worst ever. 

Pathetic. Do not waste money.

Easily the worst hotel I’ve ever experienced and I’ve traveled globally. Pretty sure this is a knocking shop. Shower broken, bath filled with hair and scum, toilet unclean, skid marks on clean towels, dirty marks on bed sheets and to top it all, a drunk couple actually unlocked my door after midnight and entered my room. After some screaming they left and I slept in the car, this place is crawling. A traumatising experience. If you like the Hostel film franchise then you’ll love it here. Welcome to hell!

Welcome to hell!!

Dirty room. Broken and damaged walls, baths, toilet seats etc. Bins not emptied of used feminine hygiene products. Toilet not cleaned properly for months. Wallpaper hanging of the walls. Ripped sheets. Handles falling off everywhere. Just awful. Please for £80 find somewhere else.

Don’t stay here.

Dripping tap, stank of smoke, walls and blind stained with smoke. I cannot tell you how overwhelming the smell of cigarette smoke was.
The most uncomfortable and squeaky bed ever. They needed to be tightened with an allen key, but there was no staff about at all. The shower cubicle was mouldy, filthy, had hair all over so we didn't dare use it. 

Worst customer service, no reception, just a phone number to call and had to wait 15 minutes until someone appeared. 

Do not stay here, if you have a car, you are better off sleeping in the car. 

Worst hotel stay ever, should have slept in my car

Stayed here in June for one night. We did ask to see the room on arrival which was on first impression appeared basic but passable given we need to leave quickly for a family party locally and we were only staying one night. The hotel has clearly had better days. The general level of cleanliness and decoration is of a poor standard and there appeared to be a strange odour throughout. The bed was comfortable however it had been a four poster in it’s heyday, but the canopy has obviously gone elsewhere now!!!
It was in the morning that we discovered the shower did not work, the bath would have taken for ages to fill and the sink would not empty properly… 
On leaving the hotel I brought our concerns to a member of staff who took my contact details and informed that his manager would contact me later in the day. The call never come! I have since left at least one voicemail asking to discuss my concerns. I felt that I needed to raise my concerns about the visit to the hotel despite our stay been over a fortnight ago, so I attempted to contact again on June 22nd. I was initially pleased to speak to a lady who said she was the manager, however when I attempted to explain my concerns she then told me she was the duty manager and she stated I was  a scammer only wanting money back and I was welcome to add the number of poor reviews that the hotel was in receipt of. She was very animated on the telephone and proceeded to hand me over to Richard her manager. He was much more reasonable, however supported his colleague in saying  that I should have raised my concerns at the time and the Regent would have rectified the issues!! Richard went as far as saying the bathroom had been refurbished prior to our stay!! That was clearly not the case as although the flooring may have been renewed, the facilities did not work. Any type of refund was clearly not an option for the management team! 
Overall it is not advisable to stay at the hotel and certainly it was not worth the charge of £74!

To be avoided!

On arrival walking into the lobby I was greeted with a cloud of cigarette fumes. Creaking floorboards were tolerable due to the age of the building. I had travelled a very long way cross country and needed the toilet I lifted the toilet seat to be greeted by an unflushed toilet. Inspecting the rest of my room, it was aged with peeling wallpaper on the ceiling, cigarette burnt grime engrained carpets and smashed cheap venetian blinds. I spent the little time I wanted to be awake in the room wearing sanitary towel plastic bags on my feet as the carpet was in such poor condition and none of my bags did I even dare place on the floor. It was 2330hrs I was tired and just wanted to go to sleep as it was just a shower and no bath to soak in. The shower had mould in most of the grouting and grime around the edges.
I pulled the quilt back, the sheets were pristine white and pressed so I felt slightly assured.... however the frame was that from a prison cell and the odours of stale dribble seeped thought the pillowcase from the pillow. I woke in the night with my skin crawling I'm sure (or hope) it was paranoia. in the morning all I wanted was to get in the hot shower to get clean, all I can do is describe the experience like a weather forecast "Good morning the weather for today will be a centralised downpour of scalding hot water with very light rain coming out at 45*across the area. Final inspection before leaving the grandeur of The Regency Hotel urged me to have one last look around..... Opening the drawers. drawer one, broken bits of furniture. Drawer two, surprise, surprise all clear. Drawer 3...… empty all but evidence the I was not alone...….. mouse droppings.
As to complaining and refund...... reception was empty and 3 sets of of vacated room keys on the desk.

One man one room.........survived the night.

The hotel itself is very dilapidated from the outside - a far cry from the photos you see on any listings via third party booking sites.

The room had an overpowering smell of stale smoke, the bathroom walls were yellowing and to make matters worse - no hot water in the morning! The door closer was hanging off the wall with sharp screws exposed. The sliding wardrobe door was broken and just hanging at an angle.

Walls paper thin so you can hear the occupants next door groaning in the night.

When it comes to checking out, it’s a case of leave your keys on Reception….the hotel’s very sneaky tactic for avoiding complaints and using that as an excuse for refusing to offer any compensation or refund! 

The location itself isn’t great, whilst there’s a shop within walking distance, it’s not exactly in the most welcoming areas of Leicester.

Complete waste of money and a horrific experience, would NOT recommend!

Avoid!

I'm not sure if some people have been paid to leave reviews, but they must have stayed in a different hotel to me. The place is beyond run down. The whole place stinks of stale cigarette smoke, and this morning you can add weed to that list. Bathroom had mold all over the walls, extractor fan didn't work, shower options were take you skin off hot, or a luke warm dribble. At £125 for just a room and what seemed like some reasonable reviews, i was expecting a lot more, what I got was a disgusting, damp, smelly room, with paper thin walls, were you could hear the person in the next room just breathing! I actually feel like I've been ripped off.

Do not stay here!!

My husband booked this hotel for the night, I was a little uneasy as I read the reviews (after he booked). We got here and was greeted at reception given our key and checked in and given check out details, WiFi password and some other information. Hotel looked lovely I have seen better but for £65 for two people is pretty good. Got to our room, nice bed spotless sheets and duvet. Lovely clean bathroom. I was surprised to see decaf coffee( only drink decaf) never seen it before in the tea/coffee trays. Bed was comfy slept well. Had all the things you would require in a hotel room, tv shower/ bath, tea/coffee, wardrobe,hair dryer, trouser press, iron/ironing board. Extra blankets. And towels (very clean and fresh smelling). The only negative which in my opinion isn’t a major issue is the smell of stale cigarette which only really came when the extractor fan was on. All in all a good nights sleep in a nice room.

Regency Hotel

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