Name: Bail Mews
Address: 34 Bailgate, Lincoln, Lincoln, Lincoln, LN1 3AP, United Kingdom
Rating: 8

Smoke-free property

Heating

Garden

Terrace

No elevators

General

Non-smoking rooms

Family room

Hairdryer

Bathrobe

Toiletries

Rooms

Iron and board

Iron

Services and amenities

Kettle

Meals

Free Wi-Fi

Internet

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Lincoln Christmas Market

Lawn

Museum of Lincolnshire Life

Collection

Ellis Mill

Bishop Grosseteste University

Humberside Airport

Doncaster Sheffield Airport

Bail Mews

Lincoln

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I’m not in the habit of writing bad reviews but, having stayed at this hotel previously, we decided to book again as previous visit was fine.  Unfortunately, on the day of our stay, we had to cancel for a legitimate reason. I rang as soon as they were open so they may have been able to rebook the room out. Spoke to a security guard as nobody available, then the booking agency who, in turn, contacted Bail House who point blank refused to defer the booking.  I can understand if I had cancelled completely but I wanted to rebook for a week’s time.  So, I will book alternative accommodation in Lincoln and have to pay another room charge. Would not use them again on principle. Very unhelpful attitude.

Bad customer service

Very interesting hotel - and very old.  Doesn’t have a reception as such so you’re free to wander and admire the old wooden beams! Lovely warm rooms, very atmospheric and full of character. Set in the historic part of Lincoln ‘at the top of the hill’ close to cathedral and the castle with many old pubs and restaurants very near by. A great destination for a holiday. 

Characterful building worth a stay!

Scam and absolutely terrible customer service. I enquired about booking a room through their provider Hotels.com and not only could they not give me an answer about their cancellation policy through this site, but the man on the phone from Bail House was extremely rude. They implied they have no direct link to hotels.com even though they accept money through people booking their rooms with them. They implied very clearly that they would take your money and not refund if you cancelled regardless if you were abiding to their policy. Extremely worrying and would advise people to not book with them.

Scam and extremely rude!

No check in staff. (This is so annoying)
Tired and shabby decor. (Wallpaper hanging off and torn curtains)
Broken shower. (Reported it but still broken)
Lumpy, uncomfortable beds.
No secondary glazing (very noisy)


Not worth the money.

This 14th century building is very charming and has an excellent location for exploring Lincoln. I booked a four poster room with private bathroom. 
Good points: characterful room, comfy bed, plentiful tea/coffee facilities, beautiful old building, lovely communal lounge, plenty of hot water, clean bathroom, robes provided, location superb, local parking at £9.50 for 24 hrs reasonable.
Points for improvement: the “private bathroom” - which I was assured on booking, AND when I phoned to check, was “next door to the room” - was actually up two flights of stairs, around a corner, and across a landing that had other rooms on it. Didn’t feel very private! Nothing to stop others using the unlocked bathroom, so couldn’t leave any personal hygiene products in there, and had to do the semi-clad run for nighttime wees! Thought I’d grown out of meeting people on the landing in my nightwear 😅. 
Also would have liked to have been able to open the window as it was stiflingly hot, but couldn’t get the window open.

People have mentioned about the lack of staff on site, but it didn’t bother us. We managed the check-in perfectly well, and were happy to see to ourselves. 

Such a privilege to stay in this gorgeous old building; a couple of tweaks/ slightly more honest info on booking would enhance the stay. I see it’s for sale and I think it would make the most stunning family townhouse home! 

Gorgeous building but not the perfect hotel experience

Shocking, book a superior room with 4 poster bed when we arrived to the unmanned Hotel the code on the door didn't work so we had to phone a sister hotel to get a new code.
Four poster bed didn't exist only a big standard dilapidated room, call the sister hotel again and they promised someone would be there in 40 mins, no one turned up.
Rang the hotel 7 times and each time a promise was made that never materialised.
Shock unmanned dilapidated excuse of a hotel, more like an expensive hostel

Terrible

Took almost 45 minutes to get back into the property in the dark as the access code is overly complex - there is no light for the (old) keypad, and the letters/numbers are worn off and difficult to read. God help me if I had actually had a drink or two!

Well located......If you can get in!!

Having looked at the reviews below, it was with trepidation that had to stay at Bail House yesterday.  I have to say my experience does not match the reviews.  When I booked, at the last moment, the receptionist was very polite and helpful.  I received all the entry codes in good time and 
there was complimentary tea and coffee in the lounge on arrival.  I took it into the courtyard as it was a lovely afternoon.  A nice touch.  The room was spotless.  My only criticism would be the noise of the traffic in the morning but nothing the hotel could do about that.  My window opened, hence I heard the traffic.  Superb location.

Staying for a graduation ceremony

On arrival I pressed the buzzer to get in. No answer, I tried calling numerous times also no answer. I went through a gate to find reception where no one was there. My jet was just left on the desk to show myself up. I asked other guests who also stated they had the same problem. There was no bar that I could see or any staff whatsoever on-site. Once I found my room it was extremely hot up there. Ideally o wanted to request a fan but as no one was at the hotel or answering the phones I gave up and moved to another hotel.

Fist and last time

Overpriced and scruffy.  We had a supposedly superior room.  Reception desk is rarely staffed, and no staff in the premises.  Ground floor rooms don’t have windows that open.  The only upside is that it is in the historic centre, though I’d happily walk miles not to have to stay in this place again.

Bail Mews

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment