Name: Signature Living, Serviced Apartments, Liverpool
Address: 38-40 Victoria Street, Liverpool, Liverpool, Liverpool, L1 6BX, United Kingdom
Rating: 9

Air conditioning

Elevator/lift

Smoke-free property

Heating

Ticket assistance

Washing machine

General

Non-smoking rooms

Fridge

Family room

Rooms

Luggage storage

Services and amenities

Kitchen

Meals

Free Wi-Fi

Internet

Parking nearby

Parking

Location

At the apartment

Room amenities

Royal Court Theatre

Cavern Club

St John's Beacon

Walker Art Gallery

World Museum Liverpool

Liverpool Town Hall

The Bluecoat

Liverpool Central Library

Liverpool Empire Theatre

County Sessions House

Chavasse Park

Port of Liverpool Building

Museum of Liverpool

Liverpool Wheel

Albert Dock

Liverpool Metropolitan Cathedral

Philharmonic Hall

Liverpool City Church

Wavertree Botanic Gardens

Anfield Road Stadium

Sefton Park

Liverpool John Lennon Airport

Hawarden Airport

Blackpool Airport

Old Trafford

Manchester United Museum

Manchester Airport

Museum of Science and Industry

People's History Museum

Manchester Opera House

Manchester Central

Manchester Central Library

Albert Square

Royal Exchange Theatre

Exchange Square

Manchester Cathedral

Manchester Art Gallery

Manchester Palace Theatre

National Football Museum

Manchester Conference Centre

Arndale Centre

Piccadilly Gardens

Manchester Museum

Whitworth Art Gallery

Etihad Stadium

Signature Living, Serviced Apartments, Liverpool

Liverpool

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have just come back from a stay at the New York suite with signature living. 15 of us stayed in the apartment. The only (small) issues were there were no lifts so it’s two flights of stairs to get to the room so it’s a slight struggle with suitcases etc. The room has wear and tear, and the fans outside are a little noisy. However this did not stop us from having a fantastic time there, it was clean, with bedding etc. There are two bedrooms on one floor both with en suites, then the living/dinning/kitchen on the second floor with more beds also. It was perfect for what we needed and we booked as a package. The staff when checking in were really helpful, cheerful and made sure I knew exactly how to contact them if I needed anything. They honestly couldn’t do enough for us. Even when checking out again they couldn’t be more helpful. Everyone of us who stayed loved our stay and we would definitely return if we were planning another trip to Liverpool.

New York Suite

Signature Living are amazing!!!! We had a hen do planned for August 2021 and despite staff shortages due to COVID, the team here bent over backwards to keep our plans on track and even enhanced the experience with a few little extra and their welcoming spirit. 
At every turn, at every event, the staff were incredible and our package meant that everyone had the time of their lives. People still talk about it a year later!
Thank you so much!

The perfect hen do by the perfect staff

We received a lovely friendly welcome at the beautiful reception area and our rooms were ready for us straight away. They were spotlessly clean. Beds were really comfy. Loads of space for us and our clothes, shoes  bags and millions of toiletries. Breakfast was so good and all the staff were really lovely and happy.  The Hotel is close to everything we could want, we'll be booking to return ASAP. Thanks for a brilliant stay.

Another five star staycation at The Shankley Hotel

We stayed in the shankly hotel 9 of us for my daughters 13th birthday for the night what can i said from firstly booking it jade from reservations was fab. When we was booking in the staff were happy friendly happy to help with anything and bags took too the room along with balloons cake banners too. Nothing was to much for the staff irish damian went totally out of his way for us along with nathan and again nothing too much to help along with the other staff were amazing . The night staff came on and jordan and the others again went out of there way to make sure we had everything we needed. The kids were made up it couldnt of been a better night that the staff made sure we had. I spoke to the owner the following morning telling him you have the most fantastic staff you could have who made my daughters birthday so thank you again the shankly hotel.

My daughters 13th birthday at the shankly hotel

After having the hen party postponed for 2 years it was an absolute delight to finally have the hen party. The apartment was a lovely size and very bright. I was a little bit worried after seeing some of the reviews however we all had a great time. Fab location to bars, restaurants, train station and shops. The rooms were perfect and comfortable, plenty of spare linen for the day beds. The dishwasher wasn’t working so would have liked to have been left a sponge or something to wash up with but that is actually my only complaint. Plenty of hot water for showers. Checking in was super easy as well. I would definitely think about staying in one of these apartments again.

Hen party

I stayed at the New York penthouse apartment in October 2022 for my hen doo. The apartment itself was ok but could do with a bit of touch up as it was looking tired. When you’re paying a lot of money, it could have least have a handle on the bathroom door! 
One of the windows in one of the bedrooms had a gap so you could hear all the noise from the street and also tescos below, oh & not forgetting the noise from the bin men emptying the 2 large skips below the window, this lead to no sleep what so ever. Mix this with apartments either side blasting out music all night and a large extractor outside another window. 
These apartments aren’t fit for sleep! 
We had also booked bottomless brunch in the Shankly hotel which we were really looking forward to but only after to chatting to the girl at check in, she asked me what our plans were, when I told her about the shankly, she advised me it was no longer being held there & had been moved. 
They moved it to the Arthouse. When we arrived for said brunch, it wasn’t what we booked, it was a poor version of afternoon tea. When I spoke to one of the girls who worked there to advise her we had someone with food allergy’s, I was then met with an attitude and it was my fault that I hadn’t notified them of this.
Not one person in the process of booking the bottomless brunch asked me about allergy’s let alone advise me that they had moved the bottomless brunch location and switch it to afternoon tea. They then made my friend feel awful as they said if we want to fix this, we’d have to wait at least 20 mins to sort it. The attitude was appalling when the afternoon tea wasn’t exactly what we had booked in the first place. Needless to say, the didn’t cater for my friend. 
Upon checkout I was asked for feedback so I gave it and had a chat and explained our experience. I was promised a phone call within a couple of days but that never happened. They’ve got the money so it seems they don’t really care. This was no where near worth the money we paid and I wouldn’t recommend staying here unless you’re planning to just party all night and not sleep.

I wouldn't recommend…

We came here for 2 nights for a friends hen party, there were around 25 of us. After watching the video online of this apartment we were all excited to get in there - but we couldn’t believe what we experienced. It is a damp, dirty, mouldy dungeon. Nothing like what is advertised on social media / YouTube. As soon as you walk through the door you are hit with an awful damp smell and the smell gets stronger and stronger as you walk down the stairs. The bed sheets were wet and damp and there was a significant amount of mould on the curtains in the bedrooms. Because most walls / ceilings are painted black the mould is very cleverly hidden. We were in shock at how much mould there was and we had to sleep in that room. This apartment needs some kind of ventilation it is not safe to stay in with no windows or fresh air! Thank god for phone torches because it was the only way we could get around the apartment as it was so dark and dismal. There is only 3 toilets in the whole apartment and it’s advertised for 30 people. Bags that we had brought with us were wet and damp when we touched them a few hours after we had arrived. There was even horrible brown liquid oozing out of the walls and upon informing a cleaner all she did was wipe it away and then leave! Very very disappointed. Please please avoid booking this apartment.

The Vault, Signature Living. Do not book!!

The Vault - damp, dingy, dungeon next to the train line.
Took 4 1/2 hours to fill the bath but the water was cold so we couldn’t have the pool party we’d planned. One of the toilets constantly leaked and the bedding was damp and smelt. The walls are painted black, probably to hide the mould and the heating doesn’t work. Despite being advertised as having Wifi, there is none! Customer service from Signature living……..non existent! Can’t get hold of them via phone and get fobbed off via email (taking several days to reply!). There are lots of other places to books/agents to use.

Damp, dirty and should be avoided

Having been out in charge of organising a very close friends 40th, I really thought I had found the perfect apartment booked through the Shankly Hotel. Communication was poor from the start, I was expecting to pay my final balance in November, no one contacted me until January, even though I had tried several times to get in touch. 
Once I had paid the balance, which they got wrong, I was told to check in at The Art House Hotel as the apartment I had booked was not located in The Shankly Hotel. One of the girls in the group had purposely turned up in plenty of time as I was travelling from Essex, she phoned us to say The Art House looked close, but perhaps they open up at 3pm ready for check in, anyway she found a bar opposite and waited for me to arrive. 
I arrive around 15.30 and it was the same situation, The Art House looked very much closed and no sign on the door. By this time another couple had turned up waiting on more friends to arrive with no clue either, the guy had been in December and there was no problem.  I then went into a few of the bars surrounding and asked if anyone knew what the deal was, sadly they didn’t but someone in the bar my friends were in said that The Shankly owned a bar down the road, so off I went, I spoke to a very nice lady who said there was a manager upstairs in a meeting and she took my number, in the meantime I had ordered a taxi to make my way over to The Shankly Hotel so find out what was going on, taking the young girl I had just met with me. Whilst in the taxi I got a call from Steve, who was a manager,-and said that The Art House was closed due to staff having COVID and I was sent an email telling me to check in at The Shankly and I should have received a phone call. I did get the email, which does say to check in at The Shankly Hotel but there was no mention that the reason was because The Arthouse was shut and also having been told on the phone that week not to go to The Shankly, why would I do that? I also never received a phone call. Steve said he wouldn’t take a damage fee from me and would sort out some Prosecco to be delivered.
We then get to the correct apartment, which was alright, clearly used for partying, mould on the ceilings, some of the rooms had no heating, my TV didn’t work in the bedroom, the projector in the kitchen area didn’t work either. I had food to make for 12 people which was very hard with the limited pans available, I guess they think most people booking it won’t cook. So now because of all the waiting around the birthday girl literally arrived and was told to get ready as we had to be at Bongo’s Bingo in an hour. Due to our lateness we couldn’t all get on the same table, which was annoying, but we had fun none the less. 
The next day Steve comes with more heaters and gets us a TV to mount on the wall, give him his dues he must love his job as he was very helpful and clearly tried to keep me happy. 
The last day, we return from a roast dinner mid afternoon to find the door code has been changed, the phone number on the sign doesn’t work and Steve wasn’t answering his phone. I called The Shankly Hotel and luckily wasn’t left waiting 45 minutes like previous attempts and managed to speak to someone who told me the code had changed and gave me the new one. Steve then called me back and said it had only been changed 5 minutes ago and I was about to receive a text message, whether that’s the case or not I don’t know, but it was just yet another problem and another embarrassment to me as the organiser. 
If you want somewhere central you can sleep and don’t care about a nice finish or a TV working, or being able to cook for the amount of people it sleeps then the Iconic apartment is fine, but I would not pay £2,900 again for something of that standard and the customer service is shocking. All it needed was a sign on the Art House door informing people what had happened and a number to call. 
Credit where credit is due Steve Morgan was very helpful and a really nice bloke as was Ross who came with him to fix the TV. 
Thankfully I don’t have divas for friends and we are laughing about it now, Friday at 15.30 was another story!

Where do I start.....

Me and a few friends stayed here and were excited from the professional pics online of our stay for the night. We arrived to what only reminded us of outdated abounded house.
As soon as we entered the room we were hit with a stench of damp, wet and a horrendous smell from
The drains. NO heating and bed sheets damp from how cold it is not to mention stickiness on the floor from the dirt. We tried to grin and bare it but found ourselves avoiding being there all together. The bathrooms were avoided at all costs from the horrendous smell from drains.electric heater didn’t work and some plug sockets. Place requires refurbished as it’s nothing like the pics online.

Signature Living, Serviced Apartments, Liverpool

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General

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