Name: Premier Inn Liverpool City (Liverpool One)
Address: 48 Hanover Street, Liverpool, Liverpool, Liverpool, L1 4AF, United Kingdom
Rating: 9

Non-smoking rooms

Rooms

Location

The Bluecoat

The Liverpool Actors Studio Theatre

Concert Square

St John's Beacon

Jeffs of Bold Street

Chavasse Park

FACT

Royal Court Theatre

Cavern Club

St Luke’s Bombed Out Church

World Museum Liverpool

Liverpool Wheel

Philharmonic Hall

Port of Liverpool Building

Museum of Liverpool

Albert Dock

Liverpool Metropolitan Cathedral

Liverpool City Church

Wavertree Botanic Gardens

Anfield Road Stadium

Sefton Park

Liverpool John Lennon Airport

Hawarden Airport

Blackpool Airport

Old Trafford

Manchester United Museum

Manchester Airport

Museum of Science and Industry

People's History Museum

Manchester Opera House

Manchester Central

Manchester Central Library

Albert Square

Royal Exchange Theatre

Exchange Square

Manchester Cathedral

Manchester Art Gallery

Manchester Palace Theatre

National Football Museum

Manchester Conference Centre

Arndale Centre

Piccadilly Gardens

Manchester Museum

Whitworth Art Gallery

Etihad Stadium

Premier Inn Liverpool City (Liverpool One)

Liverpool

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arrived as a group of 15 for a stag do. Check in time clearly marked at 3pm on the booking. 
Arrived at 3pm on the dot to be advised only 1 or the 8 rooms was available. 
Ruined the plan and itinerary a bit as many of us had no access to shower facilities (required after a long journey).
Forced to change in the restaurant toilet prior to going out. Very poor.
If you cannot manage at 3hr turnaround when offering 12pm check out, then don't offer a 12pm check out. 

Check In Time - does it mean anything?

Great location in the city centre reasonably priced. Loved my room which was spacious and quiet. I slept well. Very good breakfast but there was one downside… no decaf tea which is surprising in this day and age… the waitress kindly went to ask if there were any in the kitchen but apparently she was told the hotel stopped using decaf. Shame as I use it for health reasons.

Hotel well positioned in city centre

The place is so central for everything,Food ,Drink ,Shops and sight seeing.The rooms were spotless and the beds so comfortable.I have been to a lot of premier inns in the past and this is definitely one of the best especially their staff ,nothing was to much for them always greeted in a very friendly way and went out of their way to help with anything even down to searching for family days out for us all 💯 going to here again there was 20 of us and everyone of us feel the same excellent stay 😊😊

Amazing

Needed a room to get my head down due to cancelled flight and travel plan changes. It did what I needed. Can’t fault the room was ideal for what I needed. Bed was amazing, nice fresh towels and very clean room. Only down side was the WiFi was a bit awkward to use. But on the whole can’t complain. 

Great hotel with ideal location

I’ve stayed at this hotel previously and the rooms are always immaculate

All of the staff are very approachable and friendly. 

During this visit I have had a couple of issues which were dealt with very  professionally. 

Breakfast each morning is always a wonderful experience especially when John and Stevie are on shift. 

John always makes me and other guests feel very welcome.

He always has a cheery smile which makes it a memorable stay. 😊

Great stay as always 😊

Great stay with very comfortable beds, warm, clean rooms and towels. Exactly what we needed after a long day shopping and exploring. Affordable prices and very very close to shops and restaurants and bus station. Easy check in even though we arrived during the night. Very helpful and friendly staff

Premier Inn Liverpool

Thoroughly delighted with the Premier Inn. We were warmly welcomed and the room and hotel were excellent along with the attentive staff. The hotel was ideally situated with a convenient Q carpark next door.

Great first stay in Liverpool

Great stay. Happy with the location, amenities, staff were extremely friendly and helpful. So clean. Nice breakfast. Was dear but more reasonable than most. Comfortable bed and the hotel was very quiet so we slept well. 

Excellent

I had always believed Premier Inn was a reputable brand; my recent experience at this hotel has made me think otherwise.

I was awoken at 4.30am by a faulty extractor fan in the bathroom, which went off noisily and of its own accord. I had to be up early the next morning, so I got up, shut the bathroom door and did my best to get back to sleep. Not ideal, obviously, but hardly the end of the world.  

Someone mentioned to me subsequently, however, that Premier Inn have a good night guarantee. 

The guarantee states: "We're so confident you'll have a great night's sleep that, if you don't, we'll give you your money back."

It goes on to say that you should report any problems in person at the hotel, but also clearly states: "if you don’t get the chance to do that, you have up to seven days from check-out to claim on our Good Night Guarantee".

Imagine my surprise, then, when I received an email from guest relations saying: "We do ask with any noise complaints that they are reported at the time of disturbance, to give the hotel team the opportunity to rectify this for you there and then. As this wasn’t reported to our team within a reasonable amount of time, we will not be able to provide you with a refund on this occasion."

The logic here is beyond ridicule. Having been disturbed, they expected me to turn on the lights, dial reception, and wait for someone to pop up and investigate the problem... at 4.30am. Really? How does that square with getting "a great night's sleep"? 

I have since responded to their reply, copying in their property communications manager James Anderson, but so far have not even received the courtesy of a reply. Both messages were sent within the seven-day timeframe stipulated.

The hotel itself is actually fine, but Premier Inn's guarantee that you'll get a good night's sleep is completely hollow. Really poor customer service.

. The manner in which Premier Inn handled my subsequent feedback was pitiful.



Premier Inn do not honour their good night guarantee

me and my friend came over to liverpool for a getaway for her birthday, we were work. up at 6:30am on a monday morning by knocking at the door. it was a naked drunk man slurring and constantly trying to open our door, we kept telling him this wasn’t his room and to go away but he kept laughing and telling us to let us in standing fully naked and clearly under the influence. we rang the receptionist and told him about this situation that we didn’t know him and he was trying to come in, he came up a few min later greeted the drunk man then used his key card to try and open our door, i’m glad i locked the door from the inside otherwise this man would of been in our room. we are 2 young girls which was quite scary. i had to tell the receptionist straight away saying to stop and this wasn’t his room, he didn’t even ask the drunk man which room he stayed in he just straight away assumed it was our room so i shouted through the door that this wasn’t his room and we didnt know this man! the receptionist casually apologised and that was that. me and my friend couldn’t sleep after that for around 2 hours and i had a long drive home the next day so didn’t get the best sleep.

i know it wasn’t premiere inns fault that this happened however it concerned us how the reception straight away asked no questions and tried to open our door with his all access key car. i’m glad i had the door locked. 
we told reception about this the morning after and they seemed to know what had happened and told them to report it to premier inn.

Premier Inn Liverpool City (Liverpool One)

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