Nell Gwynn Chelsea Accommodation

What was good

Beautiful Chelsea, near Sloane Square. Gorgeous buildings, excellent shops, upscale restaurants.

What was bad

Be *extremely* careful when booking rooms/apartments here. I booked through a third party and ended up with a room that was basically a large prison cell--NO WINDOW, about 40 square feet/8 square meters, a twin bed, and almost no space to sit down. If I had known that's what I had booked, I would be less upset, but this hotel/apartment booking agency seems to make their reservation system deliberately confusing. I have read responses to negative reviews this hotel has received, and they consistently blame the customer for not realizing they are reserving a "pod," and not a hotel room or apartment. If you look over their websites--both for apartments and for the pods, they *both* show rather charming and spacious apartments. There is NO indication anywhere that you are booking a tiny space with no window. My booking company tried to make it right with me, but only after having a lot of difficulties communicating with the people at Nell Gwynn. Indeed they have very inconvenient office hours (they didn't even show up to their posted Saturday hours), and it is very difficult to meet with someone face-to-face to discuss the issues with the room. At best, this is lack of transparency and unclear websites. At worst, this is deliberate bait-and-switch, with little options for guests to get help. In addition to the above, the downstairs area with the "pods" had grimy carpets, grimy walls, my air conditioner occasionally blew out large flakes of something black, and there is not housekeeping if you are staying for less than a week. The neighborhood is gorgeous, the lobby is gorgeous, but it seems like a crapshoot whether you will get the kind of accommodation you think you are booking. It's concerning. I would not recommend booking with this property.