Name: Penton Apartments
Address: Book House, 261 City Road, London EC1V 1AH, UK, London, London, London, EC1V 1AH, United Kingdom
Rating: 5

Elevator/lift

Smoke-free property

General

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Angel

Old Street

Barbican

Clerkenwell

Victoria Miro Mayfair

Ironmonger Row Baths

London Fencing Club

Moorfields Eye Hospital NHS Foundation Trust

City, University of London

Angel Building

Camden Passage

Patricia Kleinman

Exmouth Market

O2 Academy Islington

Moorgate Railway Station

Liverpool Street Railway Station

Kings Cross Railway Station

Pancras Railway Station

The British Museum

Tower of London

The Shard

Tower Bridge

National Gallery

London Eye

Big Ben

Madame Tussauds

Buckingham Palace

Hyde Park

Victoria and Albert Museum

Loftus Road Stadium

London City Airport

London Heathrow Airport

London Gatwick Airport

London Luton Airport

Rochester Airport

London Stansted Airport

Wycombe Air Park

Farnborough Airport

London Southend Airport

Blackbushe Airport

Penton Apartments

London

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have an apartment on the fifth floor, overlooking the canal and skyline of London. Very safe place with a concierge. Clean, modern decorated, with a very good kitchen. Wine fridge, regular fridge, microwave, oven, washing machine, dish washer, its all there. Bathroom with shower and bath separated. Living room small for a big (sleeping) sofa and a four persons dining table. We are with four, two parents and two adolescents, and the boys sleep on the sofa. Good quality and big enough, but it occupies the whole living room. 

Nevertheless a good apt for a fair price when you look at the quality and the location.  

nice modern apts, great location

See my earlier review, but  it took  weeks and no deposit  came back. Calls were  not  answered , voicemails the same. Booking.com took  it over and fixed it. Nevertheless the appartement was great. Good  neighbourhood ,good  metro connection. Second  bed is a quality sleeping sofa.


Great apt, but they did not pay deposit back

This new apartment block has a good location, and is well equipped, and has a wonderfully customer focused concierge (who monitors the building but is unconnected to the company responsible for the rented apartments). Unfortunately, we arrived to find the apartment had not been cleaned: hair in the bed, dirty bathroom, dirty kitchen. They apologized and promised to send a cleaner at a set time. We rearranged our timing to give them space to clean. We returned to find no cleaner had come. We never saw a cleaner. Unfortunately this ruined what could have been a wonderful trip.

Dirty and poorly managed

This new apartment block is well located and has a good bed, lovely big bathroom and modern appliances. Unfortunately this is where the positives stop. Despite being open for business for several months, they have failed to install simple things for the comfort of guests, such as kitchen tea towels and soap holders in the bathroom. These may seem like small things but speak volumes about the poor attention to detail and care for the comfort of guests.

We had a bad experience with the check in lady. A day before check in she informed us that we would have to meet her at the office, 7 mins walk from the apartment. She then told us we had to pay £300 security deposit. When we questioned this, she was abrupt and told us to "read the contract" - nothing was mentioned about a contract or this charge until arrival. She then asked us if we wanted to stay there or not. Very unwelcoming. She told us she would only take an imprint of the credit card in case of any issues. However, she actually charged the FULL amount to the card and then refunded it after we left. This resulted in lots of bank charges as my card is from overseas. These deceptive practices continued:
- she told us we would have to move apartments half way through our stay for the property to be painted. The place is brand new and did not need painting so I question this. We agreed to move in exchange for late check out but this was inconvenient
- she agreed to meet to change apartments at 10am. She failed to turn up until 11am, ruining our morning plans. No apology was given
- the new apartment had issues. Front fell off a drawer (poor quality) and the blinds fell down due to a broken spring. She told us she would get it fixed that day, but nobody bothered to turn up. We had to fix it ourselves as otherwise everybody could see into the bedroom (window opens to a walkway, no privacy). Shocking how someone can flat out lie and not call to explain if there was some issue. We got the impression she just did not care and wanted to get out of there asap.

After the check in, she just pointed in the direction of the apartment and told us to walk there ourselves. This was difficult with 2 large bags and having been on planes and trains all day. Upon arrival at the building reception, the concierge had no idea who we were and we had to explain ourselves (as apartment is located within a residential block). Strange. No explanations were given of how things work in the apartment.

Lastly, on Friday night a group of young people sat just below the balcony drinking, smoking and talking all evening which was unpleasant as smoke comes into the apartment and it was noisy

Although the apartment itself was fine, we paid a high price and would expect some basic level of service and not to be lied to throughout. The 'surprise' deposit was most unwelcome, as was the poor management and DIY fixing of the blinds. It seems these people have no idea about hospitality. I would recommending avoiding this apartment.

Poor management, bad procedures but nice location

We booked this apartment for a two night stay in London as part of a longer family holiday.  We paid up front through Travelocity-- a large sum -- with no opportunity to cancel or make any changes.  Upon arrival at the booking agent's office, just down from the apartment building, we were told a damage deposit was required.  Our credit card was charged another large sum, with a promise in writing that it would be returned within three days of finishing our stay.  After three weeks, we still have not received our damage deposit refund.  After repeated phone calls and emails, there has been no response whatsoever.  The flat itself, although in a newer building, was in disgusting condition when we arrived.  There were large clumps of black hair EVERYWHERE, toe nail clippings on the bedroom carpet, no toilet paper, fecal matter and pubic hairs on the toilet, no kitchen towels or cleaning products, grease and food stains on every counter, cupboard and table, dirty dishes in the cupboards, spilled food in the bottom of the microwave, garbage still in the bins and a dishwasher that looked and smelled like a sewer.  Our first job after getting into the flat was to go out to purchase toilet paper and vacuum the bedroom carpet because it was so awful.  We called the management company immediately.  They offered saccharine apologies and said that this was not "right."  However, the only solution was for the representative to come by the flat with a roll of paper towels and to take out the garbage from the cans.  She promised there would be a proper cleaning the next day.  When we left the next morning to tour London, we expected to come home to a properly cleaned flat.  Not so.  When we returned in the early evening, nothing had been done.  We called the management and were actually asked, "how do you know no one has been there?"  We finished at the apartment the next morning to continue our vacation.  Since our stay, we have left phone messages, sent emails and contacted Travelocity to get help in having our damage deposit returned.  At this point, there has been no resolution.  We do notice that the Penton Apartments is no longer available on Travelocity.  Interesting development.  There is definitely something not right about this management company and its customer support.  Buyer beware.  Stay away from this property and don't expect much in the way of support from Travelocity.

Penton Apartments

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

General

Health and Safety Measures

Policies

Check-in terms and conditions

Payment