Name: Premier Inn London Edgware
Address: 435 Burnt Oak Broadway, London, London, London, HA8 5AQ, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Laundry

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

German

English

Italian

French

Arabic

Languages Spoken

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Edgware

Burnt Oak

Canons Park

Hive Stadium

Loftus Road Stadium

Madame Tussauds

Hyde Park

The British Museum

Victoria and Albert Museum

National Gallery

Buckingham Palace

Big Ben

London Eye

The Shard

Tower of London

Tower Bridge

London Heathrow Airport

London City Airport

London Luton Airport

Wycombe Air Park

London Stansted Airport

Farnborough Airport

Blackbushe Airport

London Gatwick Airport

Milton Keynes

Premier Inn London Edgware

London

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked a meal deal through work which included a breakfast and evening meal. I went for breakfast and was accused of not having breakfast included in my stay. It turned out that it was due to an error in their computer system. By error my room was not included in the breakfast list. Instead of just apologising and letting me eat breakfast they smugly said that because it was a meal deal I would have been given a voucher during check in which I was not. I have never heard of this in any of the many premier inns I visit through my work, which is one of premier inns biggest customers. They need to be taught some basic customer service skills as it has a very negative effect on there reputation.

Rude Breakfast Staff

My name is Joyce. My room was 311. I and my coworker Zippy stayed there together with our guests from 23rd to 30th October. I would have given a 5 star but one of your staff Maria made it unpleasant. I have to say the days she was off, it was peace on earth. Your staff were happy and glad that they wont see her for afew days. Her attitude towards customers and fellow staff is outrageous. No professionalism and respect towards people. No mannerism at all. So why is she in this industry if one can't have people's skills. There is a way to talk especially infront of people. My guests were upset with Maria and it was a huge relief the days she was off. 

We normally use premier inn twice a year. I would like to thank  staff who work in premier inn Edgware for their dedication and service towards customers. Kulsom the hotel manager who was very professional in dealing with afew complaints we had and ensured our guests were catered for. I was impressed that you came to apologise to our guests due to afew hicups. Additionally just to see you on the floor with other staff was very encouraging. A true leader is a servant and you did that very well. You led by example. Siraj thank you so much for going over and above especially on 27th of October as we were late going to central London. Thank you for the initiative to offer breakfast or packed breakfast as this particular guest was leaving very early on 30th. Thou he didnt get the chance to have it, your service and proactiveness impressed that guest.

Raafy anything I needed or had questions you were there, Lucas the Gen -z lad, your maturity at this young age speaks volumes. My colleague was very impressed and wants to help you get an attachment in accounting career. Arkam thank you so much. Bonnie if am not wrong on name the Chinese staff. Thank you for your service. You have all been kind. I know it's not easy dealing with customers but ur aptitude and attitude was remarkable.

Thank you all to also the ladies who cleaned our rooms, providing essentials that were needed.It's the little things that makes life worth living. 

JoyceR

Thank you to Edgware Premier Inn Staff

Great stay and support from the staff, especially Siraj and Arkham, who were great with our son, who has additional accessibility needs.

Easy access to Edgware tube for direct link into London, with helpful staff and location.

Would recommend.

Trip into London

We stayed here for one night only. As we arrived to check in, there was no one there. The self-service check in was not working. The rude male receptionist finally arrived. The only words he said were “name please”, nothing else, wrote our room number on the card and threw it on the desk.

Got to the room… First thing… poo in the toilet. Clearly hadn’t been cleaned.  

We decided not to venture out into London for dinner, but instead stayed in the hotel “restaurant” (if you can call it that!) for the evening. What a mistake that was. Pre-cooked, microwaved food, which was clearly thrown back in to reheat. I ordered a steak which was presented to us within 5mins. Chips were terrible and the peas were dry. The my partner couldn’t eat the fish and chips because it was disgusting. The staff wandered around the restaurant and walked passed our table at least 6 times and no one asked us if everything was okay with the meal… CLEARLY IT WASN’T!! At the end of the meal, when we told the staff that the food wasn’t nice and couldn’t be eaten, the manager laughed at us. No apology was given, just that they’d “tell chef”. But we had to insist that the fish and chips was removed from the bill. Worst food I’ve ever experienced.

The staff in the hotel are less than helpful and completely indifferent to the needs of customers. Overall, a shocking stay. The people who work here, really shouldn’t be in the service industry!

Worst customer service ever. Disgusting food. Dirty toilet.

Big standard and uninspirating. Naff and tired. Like most of these types of hotels, people hanging around the entrance making it feel a bit dodgy. Car park small and expensive (nothing to do with the hotel they don’t own it) They say you get what you pay for but I wish as a nation we would stop accepting crapping hotel experiences as just a roof over your head for the night. The television ads always make these hotels seem like a quiet and pleasant place to stay but you always end up grateful your car is still there is in the morning!! I don’t think I would find Lenny Henry staying there.

Naff and tired, bog standard low class hotel

I am a regular traveler to Premier Inn London Edgware, and can not praise this establishment enough, it is one of the nicest, best located, and real value hotels I have stayed. The site is very clean, modern, and has everything I needed to feel at home. Premier Inn London Edgware is an easy walk to all amenities you would need and very close to the tube station which takes you in to central London in around 20 minutes. Also close to a big supermarket which was handy, and few steps to dozens of restaurants and cafes. Premier Inn London Edgware staff are fantastic, friendly and very welcoming, and communication is great too, they can not do enough to help. I would highly recommend this wonderful place, a must for solo travelers, couples and family's. Maria and the team are a credit to the premier Inn brand, no problem is too big or too small.

Fantastic Hotel & Staff

Very good stay. Everything was as expected from Premier inn.
Good clean room and 
Food was nice. 
Team were good, friendly and knowledgeable. 
Location was good for train and bus use.
We really enjoyed the trip. 
Would recommend to anyone as the hotel seemed full but couldn't here anything. Well done.

Excellent place to stay.

It was a great hotel in a fab location. The  breakfast was as advertised and very tasty. The best bit was the very good service from all the staff, especially Siraj! We liked the easy tube links into London, with the station just round the corner. We will definitely be back.

Great experience, very good staff

I went to have evening meal with my friends and we received a very nice warm welcome from the teams. As far as I remember the names were Shiraz, Raffy and Samer. I would definitely come again and recommend to my other friends and family. I genuinely love premier inn as a hotel.

Excellent experience

Receptionist was incompationate, rude, abrupt and spiteful. Was only 1 towel available in the room and it took 45 mins to get another one. When I asked for another one I was questioned as to why I needed another as 1 towel should be enough for 2 people. We arrived just after 11 hoping to check in early and before I had a chance to ask if there was a chance for early check in she very quickly interrupted me and said 'early check in is subject to availability ' I was happy to accept this and wanted to ask if I could leave our cases anywhere while we get a drink but when I tried she lost her temper, stamped her feet and shouted 'your room is not available early check in is subject to availability' I told her she was being rude and repeating herself and that I had other questions and her response was 'yes I am and I willnkeep repeating myself until all of our guests understand the policy' we went away and came back at around 1230 to meet a different receptionist who was very helpful and found us a room. When the other rude receptionist saw us she came over very quickly and started moaning at the young helpful receptionist fir letting us have a room. There is more to explain about her but difficult to put into writing. I was absolutely disgusted by her behaviour. 
Also we could hear everything going on in the room above us. Although this didn't really bother us for too long as the bed was so comfy we fell asleep quite quickly.

Was a great overall sleep awful behaviour from 1 member of staff ruined the experience

Premier Inn London Edgware

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment