Name: Premier Inn London Richmond
Address: 136 138 Lower Mortlake Road, London, London, London, TW9 2JZ, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Hairdryer

Flat-screen TV

Shower/Bathtub

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Spanish

English

Italian

Polish

Languages Spoken

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

Hotel features

Richmond

Kew Gardens

Gunnersbury

Minorca Sailing

Orange Tree Theatre

Marianne North Gallery

Queen Charlotte’s Cottage

Royal Botanic Gardens, Kew

Richmond Green

Richmond Palace

Richmond Bridge

The National Archives

Petersham Meadows

Loftus Road Stadium

Victoria and Albert Museum

Hyde Park

London Heathrow Airport

Buckingham Palace

Madame Tussauds

Big Ben

National Gallery

The British Museum

London Eye

The Shard

Tower Bridge

Tower of London

London City Airport

London Gatwick Airport

Wycombe Air Park

Farnborough Airport

Blackbushe Airport

London Luton Airport

Rochester Airport

Premier Inn London Richmond

London

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have stayed at this Premier Inn many times over the years. The rooms [now refurbished] are always clean and the beds comfortable. The Staff, in particular Sneddon, are polite and helpful. The hotels position is on a direct bus route to several places including the train [tube, overland] station which is very convenient.

Clean, comfortable and conveniently situated Premier Inn.

From arrival staff were surly and unhelpful. Even though I requested a quiet room because of my health problems, I was given a room right next to the door. Breakfast was appalling - again staff member surly/ sulky when asked to heat up croissant/ pain au chocolat. Pastries were tiny.
Only two teabags and milk for two cups of tea in room - which is ridiculous with a tea-drinking nation. And no, I did not want to travel down to reception to get more.
The only good thing to say is that the bed was comfortable even though I was kept awake with banging door.

Surly staff and banging door

I have considerable respect and admiration for the Premier Inn brand and readily acknowledge that it is of a budget variety. Generally they are normally very good, comfortable and perfectly acceptable for a decent stay away from home of any length.

Then, we have this one! Arriving 25 minutes ahead of the “prescribed” arrival time we were told we would have to pay £10 to check in right then. We didn’t, repairing to the lovely welcoming pub next door (which offers rudely acceptable Thai cuisine cheaply) we had a drink and went back at 3.01pm. We were checked in to an already occupied room and had to go back down to clarify. 20 minutes later, a new room was allocated and all was well ( you kind of wonder had they been more accommodating and not trying to hide behind fantasy company policy at 2.35 pm, the inconvenience to all - those waiting to check in whilst we returned to reception included, would have been minimised). This, by the way, is for the Premier Plus offering, so a higher standard might ordinarily be expected.

Out for the night, we returned to the most uncomfortable bed you can imagine - so much for the ‘more comfort’ opening strap line in their promotional advertising. The following morning, we have one towel to share (oh, more comfort again?) when we shower and a t breakfast a 20 minutes queue for a table and when we get in the restaurant, it’s dirty, understaffed, food is non-existent/unreplenished and chaos reigns supreme for the duration.

For £250 per night, wholly unacceptable by any standard. If you are lucky enough to find any stay cheaper elsewhere, just avoid - it’s a dysfunctional pit in comparison to a full service hotel.

Woeful

We arrived late and was able to get a table in the restaurant and had a lovely evening meal. Attentive service every small request was met with no issues. Room size was fab and no noise from the busy road. Restful night ready for hitting the sites and shops the next day. Great all round!

Review

Room cleaning standards leave a lot to be desired despite the hotel itself being relatively new, that was across both rooms that we had booked which Premier Inn had managed to out over a floor apart from one another! Work needs to be done to install basic standards expected for a budget hotel.

Very disappointed in standards at this hotel.

Had a great stay at the Hotel.with thanks to Nishant. What a great guy. Nothing was too much trouble for him.  So friendly and accommodating. Hotel was very clean and comfortable. Food very  good also. Good breakfast selection. Would definitely recommend

Excellent stay

Comfy room and excellent wet room. All staff helpful and friendly without exception, very interested in where we’d been and what we’d been doing. Armondo was or server on the second night and nothing was too much trouble. He’s a credit to the catering industry. Lovely food too.

Whenever you stay at Premier Inn you know what to expect.

Our stay at Richmond was very good. I would like to mention  Armondo who looked after us in the restaurant . He was fabulous .. very welcoming, very helpful and attentive. 

A very good experience 

We have stayed at a Premier Inn before, in Belfast and Manchester, so knew what to expect: a comfortable room and bed, a nice bar and restaurant.  However, this was by far our best experience - the team could not have been more attentive and helpful. A big thank you to Sneddon, Armond and Kiru!

A great experience, we'll be back!

Modernised hotel with really friendly helpful staff. We were most impressed by the staffs awareness of celiac’s disease. My wife needs gluten free food and they went out of their way to ensure the food was safe for her to eat. The chef was very particular about keeping everything right and it provided a stress free stay



Premier Inn London Richmond

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