Name: Innkeeper's Lodge Beckenham
Address: 422 Upper Elmers End Rd, Beckenham, Kent BR3 3HQ, UK, London, London, London, BR3 3HQ, United Kingdom
Rating: 7

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Telephone

Services and amenities

Coffee/tea for guests

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Bromley

Kelsey Park

Tower Bridge

The Shard

Tower of London

London City Airport

London Eye

Big Ben

Buckingham Palace

National Gallery

Victoria and Albert Museum

The British Museum

Hyde Park

Madame Tussauds

Loftus Road Stadium

London Gatwick Airport

London Heathrow Airport

Rochester Airport

Farnborough Airport

London Southend Airport

Blackbushe Airport

London Stansted Airport

Wycombe Air Park

London Luton Airport

Innkeeper's Lodge Beckenham

London

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

2 things were poor, hence the 7, not 10. First, I wanted to shorten my stay by a day. The "No" I got was peremptory &, in a very officious way I was told I'd booked for 4 nights & would have to pay for it.
My partner arrived the day before me. When I arrived the following day & checked in I was told he'd have to come to reception to let me into my room- or I could pay a deposit to gain a 2nd key. Having just travelled 200 miles I didn't need to have an argument about how ridiculous that policy is. I had no idea if he was in the room or not and was unimpressed to be told I'd have to ring him to find out. I stood my ground & insisted I be taken to my room which very reluctantly happened- the lady making no offer to help with my bags & didn't want to actually put the key in the door when we got there! 
I don't expect to have to pay a deposit to be given a 2nd key to a double room.

Unfriendly welcome

in a good location right opposite Eden Park station and on a number of bus routes. Checking in was straightforward, staff were pleasant, helpful and efficient. The building is old but well maintained and the room was spacious and well-appointed. Comfortable bed and a good night’s sleep.   Breakfast buffet is varied and plentiful. All staff were good and requests were fulfilled promptly. Overall, a good stay and a reasonable cost for this part of London.

Excellent stay

Positives;
 My adult daughter and I stayed for 2 nights for a family party locally. We were very lucky that we were given one of the refurbished rooms. It was really nice, very comfortable and so quiet which was a surprise given its location. 
Parking was free for our two day visit which was excellent. The train station was 2 mins from hotel where we got a direct train into London which took 1/2 hour, really good. 

The negatives;

We were surprised and disappointed when we got up the first morning for breakfast looking forward to a continental breakfast only to be told that had to be ordered the night before. That made no sense to us whatsoever as we’ve heard of a full English breakfast having to be prebooked in some establishments but never a continental?? Very strange. We hadn’t seen a sign anywhere. Neither of us wanted a cooked breakfast but the young girl serving was very good and offered us coffee, toast and cereal which we had.

Easy access to London without paying London accommodation prices.

When we arrived we were ignored for quite a while by numerous staff.   Finally the manager came to check us in, which was painless.   Room was nice, clean and comfortable.  Then it went further downhill.   Service at the bar was ridiculously slow once again often ignored by the bar staff.  We ordered food - food order was incorrect, cutlery not brought to the table , food missing from the order.   Yorkshire pudding wraps were undercooked and soggy.  Really disappointing but due to the incompetence of the staff it was pointless complaining.   So bedroom once we were in was comfortable but bar/food left a lot to be desired.

Rooms good, bar/food disappointing

Good value for money, good breakfast - staff a bit evasive and grumpy, not very welcoming on the check in day. Different staff at checkout, more friendly and polite. Good location, room was clean but really cold when we arrived. Electric radiators fixed this within 30 minutes. Bathroom is clean but water pressure is low or they use electric water heaters. Overall, an okay stay

Good value for money, good breakfast

We stayed at the Innkeeper's Lodge for 3 nights with a group of 16 teachers and 3 coach drivers. Staff was rather unfriendly, even on the first encounter. On the first morning we wanted to enter the breakfast area at 7, but we were 2 minutes early. Staff pointed at the clock and kept us waiting outside until 1 minute past 7.  Then some of us sat down in a corner of the restaurant, but we weren't supposed to sit there and so a member of staff made that clear to us, but not without a deep sigh, she was annoyed and told her colleague while I was standing next to her. We left at 7.45h and didn't return until 10.15 in the evening. Instantly they made it clear to us that the pub closed at 11. I don't mind being told, but maybe a friendly word would have done the trick. 
On Saturday we again needed to have breakfast at 7 as our pupils were waiting for us, but on Friday a member of staff told us breakfast was served at 8 during the weekends. One of my colleagues asked whether it would be possible to just have some toast and marmelade at 7 then, nothing further, but there was no room for negotiation. Although we did pay in advance for 5 single rooms and 7 double rooms + breakfast they didn't even offer us a take-away sandwich. 
Rooms were just fine, but we won't be returning.  

Unfriendly

Overall the room was good, spacious enough for a wheelchair without feeling cramped once the wheelchair was in and parked up. There was a slight "feet" smell to the room though, the wife actually left the shoes in the car for the second night thinking it was them, it wasn't. The wet room is brilliant and accessible though the shower head is only good for those of us in a chair. The wife is 5'3 (so not at all tall) and the shower head reached her chest. I can't see why the shower head pole couldn't be made taller for able bodies as well as those of us in chairs. But it's not a huge issue. 
I've definitely slept on softer floors than those concrete bricks they call mattresses though.
Location wise, fantastic. Directly opposite a train station. Though the station is only accessible on platform one. The return journey bringing us onto platform two had a flight of stairs, worth bearing in mind for those in wheelchairs. 
Free parking for the duration of our stay was an added bonus in this part of the world.

Overall accessable good stay 

All staff helpful and friendly even when busy, particularly at the bar and reception. Clean and tidy room and plenty of good quality food at carvery and breakfast. Easy to find and good location for us.

Excellent service and value

A really lovely stay, 

Check in was smooth and simple and just at the entrance as you arrive into the toby carvery.

I arrived around 6pm after a 3 hour journey, and car parking was a little tight, however manager to secure a spot.

The room was lovely (room 5) comfortable and clean, a little tired in the edges and corners but non the less a lovely stay.  small toiletries were provided, great wifi and free parking..!! 

Minor noise from the night as other guests returned to the rooms can be heard from upstairs but slept perfect throughout the night.

Evening meal was in the restaurant and this site is busy..!! however managed to get a table and eat in the bar.

Breakfast was a standard buffet style breakfast, and staff were all friendly and chatty this morning, and overhearing some of the conversation, they take the time to look after their guests personally with one lady staying here on multiple occasioning and staff taking a genuine interest.

I would defo stay in this site again, you can see why this site is so busy, great staff, great atmosphere and lovely facilities. They showcase a 5 star brand standard awards in the cabinet next to the check in and they certainly live up to the 5 rating.

Keep up the super work and delivering the brand to perfection.



A lovely stay, first time and i would stay again...!!

Great friendly service. Good size twin room number 16. Lovely firm beds and fluffy pillows. Mirrors snd electric points in all the right places!!
Room was well maintained and clean. Tea and coffee in room. All  staff very friendly and welcoming. Would definitely stay again! 


Innkeeper's Lodge Beckenham

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