Bedford Hotel

Hotels and hotel booking sites often ask if customers will be travelling for Business or Leisure. This overlooks a third group of customers i.e. those who are travelling afar from their home to attend specialist medical appointments in London. The Bedford Hotel is a wonderful place to stay whether you are visiting London for Business or Leisure and especially so if you are staying in London in order to attend any of the numerous specialist hospitals and medical centres in this part of London. The first thing about the Bedford Hotel which makes it such an exceptional place to stay are all the wonderful staff. Without exception all staff throughout the hotel are extremely polite and professional and will do everything they possibly can to help you. The Reception Desk is immediately opposite the automaticaly opening entrance doors which allows the Reception staff to greet guests with a friendly smile as you step into the hotel. All staff have excellent communication skills and we have never experienced any stressful communication issues that can sometimes be a problem at other hotels. All staff are exceptionally kind, caring, supportive and considerate and take a genuine interest in their guests. Staff turnover appears to be relatively low which is not only a sign of an exceptionally well run and well led hotel, but is also really nice for any return guests as these staff tend to remember your name and any special requirements you may have and of course its always nice to see familiar faces. Customer service is excellent throughout the hotel with guests being treated as individuals and not just as a room number with an anonymous style of service adopted nowadays by some other hotels. For guests attending medical appointments in the area, this hotel is particularly well suited for the excellent customer service as described above which is very supportive and reassuring if you are feeling vulnerable or stressed before attending any medical appointments. In addition to this there is:- 1. Step Free access from the pavement into the hotel and throughout the hotel. There is no need to negotiate any steps anywhere in the hotel in order to go to the restaurant, the garden or any guest rooms. 2. There are accesible room/s for wheelchair users with suitable showers etc. 3. Secure underground Car Park underneath the hotel, with a lift from the Car Park up to reception. There is a very small ridge between the car park and the lobby to the lifts which along with the heavy door in this location may be a little bit difficult for some guests - but as the staff are always so extremely helpful, no doubt they would be ready to help any guests who needed it. The proximity of this secure on-site Car Park and the relative ease of access from the Car Park to the hotel is very helpful for any guests who have any heavy medical equipment. 4. Fresh Air. Unlike many London hotels, this hotel has windows that you can actually open which is preferred by many patients as its far less drying than air conditioning units and additionally you are not kept awake at night by the the noise of any air conditioning unit. This also negates any worries of respiratory infections being spread through hotel rooms via the air conditioning system, especially important to anyone who is clinically vulnerable. 5. Whilst this hotel is situated on the busy Southampton Row - the rooms at the back of the hotel overlook a lovely garden and are very quiet. Thus providing a quiet relaxing place to recover in peace after any hospital procedures. A gentle breeze through an open window whilst looking out through the tree tops is very relaxing. 6. This hotel benefits from a large quiet garden at the back of the hotel which has lots of comfortable furniture to sit and relax in and listen to the birds and watch the mesmerising water feature. The garden has lots of shrubs and flowers and is a beautiful place to take some time out and perhaps have something to eat or drink. It is accessed via the hotel restaurant Botanica. 7. There is step free access from Reception to the beautiful Restaurant called Botanica. It is a very light and airy Restaurant which is open all day from serving a very popular full breakfast each morning through to meals late into the evening, with coffees and afternoon teas inbetween. 8. There is very easy access from this hotel to numerous hospitals and medical centres in this part of London. If you need to travel further afield for your appointment the hotel can book a minicab via Euston Cabs at a preagreed price. Euston Cabs have always been very reliable which is especially important when you must get to a hospital appointment on time. Their cab drivers are polite and helpful and their cars are clean. 9. If you stay at The Bedford Hotel you have the important reassurance that if you are seriously ill the excellent NHS hospital UCLH is just up the road from the Bedford Hotel, so should you have a serious medical emergency whilst away from home help is close at hand. 10. All areas of the hotel are kept very clean and safety is taken very seriously. 10. 1837 Club. Its free to join this loyalty programme of the Bedford Hotel which offers significant financial and other benefits to guests, which is especially helpful if you are having to attend regular appointments.