Name: The Bear Marlborough
Address: 1 High Street, Marlborough, Marlborough, Marlborough, SN8 1AA, United Kingdom
Rating: 7

Smoke-free property

Heating

No elevators

General

Non-smoking rooms

Family room

Hairdryer

Linens

Toiletries

Rooms

Iron and board

Services and amenities

Diet menu (on request)

Restaurant

Kettle

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Karaoke

Hiking

Fishing

Recreation

No parking

Parking

Beach/pool towels

Pool and beach

Event facilities

Meeting and presentation facilities

Business

Tennis court

Sports

Playroom

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

The Merchant's House Marlborough

Raf Brize Norton

Asaba International Airport

Oxford Airport

Southampton Airport

The Bear Marlborough

Marlborough

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arrived Thursday night around 7pm and was directed to the bar area to go and check in. As I entered the bar area my partner and I was stared at by the locals who almost barricaded the bar so I couldn’t get to it to check in. Eventually I caught the eye of a young woman who worked there you didn’t have much in the way of customer service, took my payment and showed us to our room. Room was clean but needed updating and the bathroom looked like it had been patched up over the years and really needed some TLC. Room was cold to start but the young woman who showed us to our room put the heating on. First night was ok, slept well and the shower was hot so not too bad. However that all changed on Friday night. We arrived back to our room after dinner out and the music from the bar down stairs was so loud that the bed and bathroom floor was vibrating. We were not warned of the noise level upon booking, or when we arrived.  The music and shouting from punters in the bar went on until 01:15. Then it got worse at 02:00, still not able to sleep as the noise from the drunks outside in the street, we heard a key being put into our room door only to find another guest walking into our room whilst my partner and I were in bed. After I screamed and my partner jumped up and screamed at him to leave he calmly said “ oh sorry wrong room”……how on earth does his key fit our room? Are they universal? There wasn’t a phone in the room to complain to anyone or alert them so we ended up wedging the chair up against the door. It’s now 02:30 and now we can hear in the corridor outside our room two men and two women talking at the top of their voice about a woman called Sharon who according to the group no one really knew but she’s unconscious and think she may have taken something. They called an ambulance and whilst one were talking to the ambulance service the other is saying very loud “ Sharon if you can hear me squeeze my hand”  needless to say Sharon could hear and she squeezed but it didn’t stop the group of wannabe doctors repeating “ Sharon squeeze my hand” for  near on 2 hours and one running up and down the corridor and going in and out of his room slamming the door shouting “ her airways are open”. The ambulance finally arrived at 04:20 and surprise surprise Sharon was just drunk ! Where was the hotel landlord or manager? Nowhere to be seen! We eventually got to sleep at nearly 05:00😡 we checked out at 10am, both agreeing that we would never set foot into this hell hole again. We couldn’t complain to anyone because no staff were around as we run out of there and with no designated reception we just dropped out keys in the letterbox on the wall. I do not recommend! We were in room 1 and I have no doubt that it wouldn’t matter what room you stay in because one key fits all.

Night from hell !!!

We stayed here for 4 nights .
Adequate accommodation. On the end of the High Street.
Cafe on site does nice breakfasts (extra charge)

Nearest long stay car park is a short walk away.
Room was clean but basic. We had an issue with the shower (the shower head could not be fixed into a high position) We did report this but alas, no adequate solution was arrived at.

No frills but low price

room good great bedding but needs a few more finishing touches to up dates . Draw full of tea coffee sachets it looked as if someone was going to take them awway and forgot.  Plenty of sachets etc daily 

good value

Not recommended. Good location, but that’s about all that’s going for this place. We booked several months before a wedding and had early check in confirmed for our stay as we needed to get ready before attending a wedding. When we turned up at the time agreed on the phone, the woman at the desk said that there was no record of us booking and made it out like we were lying about our reservation. She eventually realised that the booking wasn’t appearing on their system because the man who worked there has made a room mix up and given our key to another couple an hour before and the couple had already been using the bedding and towels. Rather than apologising to us and the other couple the man just blamed the other couple and said that they shouldn’t have taken the key. HE should not have GIVEN the key to them. At the time of booking, the cheaper room that the other couple had booked was not available so we had booked and paid for a more expensive room with en-suite.

Because the hotel staff wasted our time, we then had very little time to get ready for the wedding. 

Because of the room mix up by the staff we ended up sharing a bathroom with several other bedrooms. The hand towel was constantly damp and not changed whilst we were there and the toilet paper had run out before the evening and it was not replaced so I had to make do with Kleenex tissues which I fortunately brought with me. 

The staff said that they would part refund us for the inconvenience and because we had paid for a nicer room (with en-suite), but we never received anything. No one was at the reception when we checked out and no one has replied to my emails since (giving them the opportunity to part refund us). Really disappointing and awful customer service.

Very poor customer service and rude staff

Taken up to our room by a chap who told us they had a live band on however we shouldn't be able to hear. How wrong was he?? Was that loud the floorboards were vibrating and you could hear every word. No air con or fan in the room so had to have the window open, this was right outside the garden, very noisy, people chatting and swearing . Even had a visit from a fox about 4pm ripping the bin bags apart. Such a shame because room was well equipped, modern and bathroom very spacious.

Not for sleeping!

Pleasant reception and nice rooms but beware the noise.

Live music with a lively crowd on a Saturday night until after 1am with rooms right above isn't ideal if you need to sleep or have trouble sleeping.  In fact there should be a clear warning.  I don't go off until late so it didn't really bother me but I'm probably the exception.

Rooms were nice and clean however and I imagine a stay during the week would be quite pleasant with the central location.  Bed was comfortable-ish, bathroom nice and clean but no shelf in the shower.  TV played up a bit.

Extremely noisy

The room itself was suitable.
However, I would NOT recommend if you would like to sleep....ie, if you are hiking, etc, which we were. Rooms sit over a very busy bar, which doesn't close until 1am (I think everyone left around 2am) . They also host bands. Being an old building with no insulation,
in room 12 it feels like you are attempting to sleep on a speaker!! I could not even hear the TV. 
When asked what time the band will be finishing, staff advised that 'as stated on booking site music will go on until midnight, this is a 'party hotel'. 
I'm writing a review as it did not say on Booking.com that this is a 'party hotel' therefore this review highlights this so that you can make an informed decision to whether this is the right place for you to stay. 
Don't get me wrong...I like a band on a night out, festival etc but not when I'm walking 30 miles in a weekend and others may feel the same given this is a popular hiking destination. 

Perhaps a good place for a night out, though! 

Not the place for sleep but perhaps a good night out!

We stayed a Saturday night for an event in town, but the real party started when we got back to the bear! The locals are very friendly and the atmosphere is loud and welcoming. Things didn’t quieten down below our windows til 2-ish, but that’s fine because we were outside them joining in with the noise! A great spot if you’re ok with a busy atmosphere, loud music and a late night spent well. Room quite sparse, but plenty of drawers. The bed was very comfy, shower and bathroom worked perfect, very welcome when we were groggy in the morning.

Brilliant bear!

Stopped here on the way from Devon to Newbury, and had a lovely large bedroom, with all amenities available, very comfy and great stay. Great value as well, and we’re welcomed by the bar staff. There is cafe at the back we’re breakfast can be purchased as well.

Greta overnighter in vibrant town centre

If you want a top value breakfast (available till midday), look now further than The Bear in Marlborough. Friendly, comfortable, unpretensious, generous portions - all freshly cooked in the open kitchen..
And on Market Day (Wednesday) its half-price! That's a real steal! Unbeatable ...

The Bear Marlborough

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