Name: The Bessemer Hotel Carvery and Grill
Address: Hermon Cl, Merthyr Tydfil, Merthyr Tydfil, Merthyr Tydfil, CF48 3DP, United Kingdom
Rating: 8

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

Express check-in/check-out

General

Bridal suite

Non-smoking rooms

Room service

Cable TV

Bathtub

Shower

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Event facilities

Fax and copy machine

Conference Hall

Business

Cycling

Sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Cardiff Airport

The Bessemer Hotel Carvery and Grill

Merthyr Tydfil

Avoid like the plague. This hotel has seriously gone downhill. Shabby, tatty and grubby, in need of a complete refurbishment. If there is nowhere else available in Merthyr and you end up here, do not stay in Room 202. Bed very uncomfortable, and don't even look at the matress! The extractor fan for the kitchen is below the window and sounds like a train passing and  the accompanying smell of cabbage or fry up - depending on the time of day - is definitely one to be avoided. Bathroom old fashioned with grubby shower curtain. Some parts of the skirting board missing and sticky light switches above the bed. Staff very unprofessional. Witnessed an argument between owners and staff in the bar area. The Welsh breakfast was cheap and nasty, breakfast staff miserable and again complaining. Shame really as this used to be a basic but welcoming, clean hotel. Staff used to be happy, now they look downtrodden. I understand that there are new owners so hopefully they will turn things around otherwise there is going to be the inevitable closure.

AVOID!!!!!!

Was booked in for family event in the glass roon at the side on the coldest day of the year. Room was absolutely freezing sat eating our food with big coats on due to it being so cold. When we asked we were told it be ok once there few of you only thing kept us work was cavery which was expensive . Wont be back

Restaurant 

Awful - don’t book here. Not sure where to start….. 
positive - lovely Ellie on reception, never has a member of staff remained so cheerful in such an awful hotel environment, thank you Ellie.

The rest:
The noise in room 202 was reminiscent of the room I had in halls of residence situated next to the boiler room. 
The toilet seat fell off if you had the audacity to use the loo.
No hairdryer.
The Elastoplast used to plug the hole in the toilet door lock.
Stepping into the bath I reached for the towel rail which promptly came away in my hand. 
The stains all over the carpet 🤮
The carpet felt tacky to the touch & we really didn’t want to take our shoes off. 

The Welsh breakfast consisting of 1 sausage, 1 rasher of bacon, 1 slice of toast & beans that tasted of Parma violets - 2 plum tomatoes & 1 fried egg. All served with a dour look 👀 of defeat. The crockery was stained & the urn was full of luke warm water for tea/coffee. When we asked if we could use the kettle from our room to make tea they turned the temperature up on the urn - the waitress then stuck her finger in a sample of water & decreed it hot enough for tea!!! 
Breakfast room was freezing. 
The bar closes at 9.30pm & when we asked the night porter for some drinks we were told a firm “no but there’s a garage down the road to buy some drinks.”  
Sat afternoon the owner was in reception with the staff & we overheard him complaining to them - not the staff at fault. He needs to spend some money on the place. 
We were lucky - a family group meeting up for a great weekend, we laughed our way through it. Next time we get together in Merthyr we’ll avoid The Bessemer like the plague.

Awful

Where to start..... On arrival we where told that they had run out of electronic key cards... the receptionist opened the the door with her card and promised she would return in 5 minutes with a replacement card from the sister hotel..as the card operates the the electricity we where left sitting in the room with no power or light!!!! half hour later the key card arrives. As another review said the noise from the floors creaking was quite shocking... the room itself was grubby boarding on dirty.. marks all over the walls with dirty hand prints on the walls too... no soap in dispensers completely empty...and its very very dated... then a phone call in the morning asking what car park we where in as they had delivery's and didn't want our car bumped!!!!! really??? it turned out that people collecting Sunday dinners block the car park and you cannot get your car out... i would never book this hotel again... i would rather sleep in the car... you have been warned..!!!!

my honest opinion

Booked a takeaway Sunday dinner not once on the phone was we told to pick the dinners up at half past 2  so looked on their website and said open till 5 so went to pick it up at 4 to be told chef left only serve till half 2 maybe they should inform new customers that only serve till half past 2 and the attitude on the staff was disgusting really bad customer service specially the one woman would not recommend 

Dreadfull

Recently stayed here as a base for a bit of " hill walking". It has a great location, being out of town abit away for the noises and distractions of Mertha. On entry it is a little bit like " the hotel time forgot". But look past that. Comfy beds, lots of hot water, very clean and tidy, Friendly staff, lots of parking, Great food. ( the full English could be better, but was always full after it) The carvery is a must after a long day on the hills. Yes there are more modern hotels out there. But this has that cosy, family feel and has a great price. Will I return. Definitely YES.

Does the job. Well

The few days we had at the Bessemer was a return after a few years to walk the Brecon Beacons and I must say the Bessemer has not chaanged! Very nice staff only too pleased to help and with an excellent carvery or a menu to choose from. The rooms were clean, well furnished with tea/coffee making facilities and a spacious car park! A very nice stay indeed!

An excellent hotel!

This hotel has the most lovely people working there.  There were six people in our party and nothing was too much trouble.  The rooms are really comfortable and there are plenty of places to sit and relax within the hotel.  

The restaurant was excellent with the carvery a speciality.  Will definitely visit there again.

Lovely hotel with lovely staff

This hotel was clean and comfortable. Brilliant value for money. The staff were all local Welsh people and they were very friendly and helpful. The breakfast we had in the morning was lovely. If your expecting a boutique hotel go elsewhere and pay their boutique prices. This hotel was far better value than the nearest travel lodge and in my opinion far better. I’d much rathe support a local business to the area I’m staying in. Thankyou Bessemar staff for a clean and trouble free overnight stay.

Good value

Didn't know what to expect due to the excellent value during school holidays and was pleasantly surprised the Bessimer although in a strange location just off a housing estate we had an extremely friendly welcome from the receptionist who worked tirelessly and a real asset to the hotel Our room was clean a good size had a fan /heater tea and coffee making facilities and a good size bathroom only downside was the television reception was bad . Breakfast was included in the price bacon sausage egg beans tinned tomatoes toast tea and coffee all well cooked would definitely recommend.

The Bessemer Hotel Carvery and Grill

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